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=== [[ITIL-Prozesse|ITIL Prozesse nach ITIL V3 2011 Edition]] === | === [[ITIL-Prozesse|ITIL Prozesse nach ITIL V3 2011 Edition]] === | ||
===== [[ITIL | ===== [[ITIL Service Strategy - Servicestrategie|ITIL Service Strategy (Servicestrategie)]] ===== | ||
*[[ITIL Strategy Management|Strategie-Management für IT-Services]] | *[[ITIL Strategy Management|Strategie-Management für IT-Services]] | ||
*[[Service Portfolio Management]] | *[[Service Portfolio Management]] | ||
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*[[Business Relationship Management]] | *[[Business Relationship Management]] | ||
===== [[ITIL | ===== [[ITIL Service Design|ITIL Service Design]] ===== | ||
*[[ITIL Design-Koordinierung|Design-Koordinierung]] | *[[ITIL Design-Koordinierung|Design-Koordinierung]] | ||
*[[Service Catalogue Management]] | *[[Service Catalogue Management]] | ||
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*[[Supplier Management]] | *[[Supplier Management]] | ||
===== [[ITIL | ===== [[ITIL Service Transition - Serviceüberführung|ITIL Service Transition (Serviceüberführung)]] ===== | ||
*[[Change Management]] | *[[Change Management]] | ||
*[[ITIL Change-Evaluierung|Change-Evaluierung]] | *[[ITIL Change-Evaluierung|Change-Evaluierung]] | ||
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*[[Knowledge Management]] | *[[Knowledge Management]] | ||
===== [[ITIL | ===== [[ITIL Service Operation - Servicebetrieb|ITIL Service Operation (Servicebetrieb)]] ===== | ||
* [[Event Management]] | * [[Event Management]] | ||
* [[Incident Management]] | * [[Incident Management]] | ||
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* [[ITIL Technical Management|Technical Management]] | * [[ITIL Technical Management|Technical Management]] | ||
===== [[ITIL | ===== [[ITIL CSI - Kontinuierliche Serviceverbesserung|ITIL CSI (Kontinuierliche Serviceverbesserung)]] ===== | ||
* [[Service-Review]] | * [[Service-Review]] | ||
* [[Prozess-Evaluierung]] | * [[Prozess-Evaluierung]] | ||
Version vom 27. Juli 2013, 17:11 Uhr
Was ist ITIL?
- Strategie-Management für IT-Services
- Service Portfolio Management
- Demand Management
- Financial Management
- Business Relationship Management
- Design-Koordinierung
- Service Catalogue Management
- Service Level Management
- Risikomanagement
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Compliance Management
- Architecture Management
- Supplier Management
- Change Management
- Change-Evaluierung
- Projektmanagement - Transition Planning and Support
- Release und Deployment Management
- Service-Validierung und Test
- Anwendungsentwicklung
- Service Asset and Configuration Management
- Knowledge Management
- Event Management
- Incident Management
- Request Fulfilment
- Access Management
- Problem Management
- IT Operations Control
- IT Operations Management (ITIL V3)
- Facilities Management
- Application Management
- Technical Management
- Service Desk and Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Financial Management for IT Services
ITIL Checklisten (ITIL V3 2011 Edition)
- Checkliste Service Portfolio
- Checkliste Finanzanalyse
- Checkliste SLA OLA
- Checkliste Service Design Package SDP
- Checkliste Capacity Plan
- Checkliste Underpinning Contract - UC
- Checkliste Request for Change RFC
- Checkliste Release Policy
- Checkliste CMS CMDB
- Checkliste Incident Record
- Checkliste Problem Record
- Checkliste Bericht zum Service-Review
- Checkliste Serviceverbesserungsplan SIP / CSI-Register
Weitere ITIL Checklisten
- Checkliste Erstanalyse eines Incidents
- Checkliste Incident-Priorität
- Checkliste Incident Record
- Checkliste Incident-Eskalation
- Checkliste Schließen eines Incidents
- Checkliste Incident Report
- Checkliste Problem Record
- Checkliste Problem-Priorität
- Checkliste Schließen eines Problems
- Checkliste Problem Report
- Checkliste Change Record
- Checkliste Change-Einordnung
- Checkliste CAB-Agenda
- Checkliste Forward Schedule of Changes - FSC
- Checkliste Post Implementation Review - PIR
- Checkliste Release Plan
- Checkliste Configuration Item - CI - Record
- Checkliste CMDB-Audit-Protokoll
- Checkliste Service Level Requirements - SLR
- Checkliste Service Specification Sheet
- Checkliste Service Level Agreement - SLA
- Checkliste Operational Level Agreement - OLA
- Checkliste Service Catalogue
- Checkliste Service Level Report
- Checkliste Protokoll SLA Review
- Checkliste Service Quality Plan - SQP
- Checkliste Availability Improvement Plan
- Checkliste Availability Report
- Checkliste Kapazitätsprognose
- Checkliste Capacity Report
- Checkliste ITSCM-Risikoanalyse
- Checkliste IT Service Continuity Plan
- Checkliste ITSCM Report
- Checkliste Notfallplan
- Checkliste Protokoll Katastrophenübung
ITIL Kennzahlen (ITIL Disziplinen)
- ITIL KPIs Service Strategy
- ITIL KPIs Service Design
- ITIL KPIs Service Transition
- ITIL KPIs Service Operation
- ITIL KPIs Continual Service Improvement
ITIL Kennzahlen (ITIL Prozesse)
- ITIL KPIs Availability Management
- ITIL KPIs Business Relationship Management
- ITIL KPIs Capacity Management
- ITIL KPIs Change Management
- ITIL KPIs Service Asset and Configuration Management
- ITIL KPIs Definition von Verbesserungs-Initiativen
- ITIL KPIs Financial Management
- ITIL KPIs IT Security Management
- ITIL KPIs IT Service Continuity Management
- ITIL KPIs Problem Management
- ITIL KPIs Prozess-Evaluierung
- ITIL KPIs Projektmanagement - Transition Planning and Support
- ITIL KPIs Release and Deployment Management
- ITIL KPIs Incident Management
- ITIL KPIs Service-Review
- ITIL KPIs Service Level Management
- ITIL KPIs Service Portfolio Management
- ITIL KPIs Service-Validierung und -Test
- ITIL KPIs Supplier Management
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Projekte zur ITIL Implementierung
- ITIL für unterschiedliche Unternehmensgrößen
- Schrittweise ITIL-Einführung
- ITIL Implementierung - Schlüsselfaktoren
Zeit sparen bei ITIL- und ISO 20000-Vorhaben
ITIL Implementierung in zehn Schritten
- Schritt 1: Projektvorbereitung
- Schritt 2: Definieren der IT-Services
- Schritt 3: ITIL-Rollen auswählen und besetzen
- Schritt 4: Analyse der Ist-Prozesse: ITIL-Assessment
- Schritt 5: Entwicklung der Soll-Prozess-Struktur
- Schritt 6: Definition der Prozess-Schnittstellen
- Schritt 7: Prozess-Controlling einrichten
- Schritt 8: Prozesse im Detail ausarbeiten
- Schritt 9: Anwendungssysteme auswählen und implementieren
- Schritt 10: Prozess-Implementierung und Schulung
- Infografik "ITIL-Implementierung"
Checklisten
- Checkliste Projektmanagement - Aufbau einer Besprechung
- Checkliste Projektmanagement - Vorbereitung einer Besprechung
- Checkliste Projektmanagement - Tipps für den Besprechungs-Leiter
- Checkliste Projektmanagement - Kompetenzen von Team-Mitgliedern
- Checkliste Projektmanagement - Techniken der Führung im Projekt
- Checkliste Projektmanagement - Kompetenzen Projektleiter
- Checkliste Projektmanagement - Das Projekt-Ziel definieren
- Checkliste Projektmanagement - Projekt-Organisation
