ITIL-KPIs (Key Performance Indikatoren) für Supplier Management aus der ITIL-Prozesslandkarte.
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| Kennzahl (KPI) | Definition |
|---|---|
| Anzahl vereinbarter UCs |
|
| Anzahl von Vertragsreviews |
|
| Anzahl identifizierter Vertragsverstöße |
|
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