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=== [[Vergleich von ITIL V3 und ITIL V2 - Die wichtigsten Änderungen|Vergleich von ITIL V3 ("ITIL Version 3") und ITIL V2 - Die wichtigsten Änderungen und Unterschiede]] ===
=== [[Vergleich von ITIL V3 und ITIL V2 - Die wichtigsten Änderungen|Vergleich von ITIL V3 ("ITIL Version 3") und ITIL V2 - Die wichtigsten Änderungen und Unterschiede]] ===


=== [[ITIL-Prozesse|ITIL Prozesse nach ITIL Version 3 (ITIL V3)]] ===
=== [[ITIL-Prozesse|ITIL Prozesse nach ITIL V3 (2007 / 2011)]] ===
===== [[ITIL V3 Service Strategy - Servicestrategie]] =====
===== [[ITIL V3 Service Strategy - Servicestrategie|ITIL Service Strategy (Servicestrategie)]] =====
*[[ITIL Strategy Management|Strategie-Management für IT-Services]]
*[[Service Portfolio Management]]
*[[Service Portfolio Management]]
*[[ITIL Demand Management|Demand Management]]
*[[Financial Management]]
*[[Financial Management]]
*[[Business Relationship Management]]


===== [[ITIL V3 Service Design]] =====
===== [[ITIL V3 Service Design|ITIL Service Design]] =====
*[[ITIL Design-Koordinierung|Design-Koordinierung]]
*[[Service Catalogue Management]]
*[[Service Catalogue Management]]
*[[Service Level Management]]
*[[Service Level Management]]
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*[[Availability Management]]
*[[Availability Management]]
*[[IT Service Continuity Management]]
*[[IT Service Continuity Management]]
*[[IT Security Management]]
*[[IT Security Management|Information Security Management]]
*[[Compliance Management]]
*[[Compliance Management]]
*[[IT Architecture Management]]
*[[IT Architecture Management|Architecture Management]]
*[[Supplier Management]]
*[[Supplier Management]]


===== [[ITIL V3 Service Transition - Serviceüberführung]] =====
===== [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition (Serviceüberführung)]] =====
*[[Change Management]]
*[[Change Management]]
*[[ITIL Change-Evaluierung|Change-Evaluierung]]
*[[Projektmanagement - Transition Planning and Support]]
*[[Projektmanagement - Transition Planning and Support]]
*[[Release und Deployment Management]]
*[[Release und Deployment Management]]
*[[Service-Validierung und Test]]
*[[Service-Validierung und Test]]
*[[Anwendungsentwicklung und Customizing]]
*[[Anwendungsentwicklung und Customizing|Anwendungsentwicklung]]
*[[Service Asset and Configuration Management]]
*[[Service Asset and Configuration Management]]
*[[Knowledge Management]]
*[[Knowledge Management]]


===== [[ITIL V3 Service Operation - Servicebetrieb]] =====
===== [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation (Servicebetrieb)]] =====
* [[Event Management]]
* [[Event Management]]
* [[Incident Management]]
* [[Incident Management]]
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* [[Problem Management]]
* [[Problem Management]]
* [[IT Operations Management]]
* [[IT Operations Management]]
* [[IT Facilities Management]]
* [[IT Facilities Management|Facilities Management]]
* [[ITIL Application Management|Application Management]]
* [[ITIL Technical Management|Technical Management]]


===== [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung]] =====
===== [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL CSI (Kontinuierliche Serviceverbesserung)]] =====
* [[Service-Evaluierung]]
* [[Service-Review]]
* [[Prozess-Evaluierung]]
* [[Prozess-Evaluierung]]
* [[Definition von Verbesserungs-Initiativen|Definition von CSI-Initiativen]]
* [[Definition von Verbesserungs-Initiativen|Definition von CSI-Initiativen]]
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*[[Checkliste Service Portfolio]]
*[[Checkliste Service Portfolio]]
*[[Checkliste Finanzanalyse]]
*[[Checkliste Finanzanalyse]]
*[[Checkliste SLA OLA UC]]
*[[Checkliste SLA OLA]]
*[[Checkliste Service Design Package SDP]]
*[[Checkliste Service Design Package SDP]]
*[[Checkliste Request for Change RFC]]
*[[Checkliste Request for Change RFC]]
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*[[Checkliste Incident Record]]
*[[Checkliste Incident Record]]
*[[Checkliste Problem Record]]
*[[Checkliste Problem Record]]
*[[Checkliste Bericht zur Service-Evaluierung]]
*[[Checkliste Bericht zum Service-Review]]
*[[Checkliste Serviceverbesserungsplan SIP]]
*[[Checkliste Serviceverbesserungsplan SIP]]


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===== ITIL Kennzahlen (ITIL Prozesse) =====
===== ITIL Kennzahlen (ITIL Prozesse) =====
* [[Kennzahlen Availability Management|ITIL KPIs Availability Management]]
* [[Kennzahlen Availability Management|ITIL KPIs Availability Management]]
* [[Kennzahlen Business Relationship Management|ITIL KPIs Business Relationship Management]]
* [[Kennzahlen Capacity Management|ITIL KPIs Capacity Management]]
* [[Kennzahlen Capacity Management|ITIL KPIs Capacity Management]]
* [[Kennzahlen Change Management|ITIL KPIs Change Management]]
* [[Kennzahlen Change Management|ITIL KPIs Change Management]]
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* [[Kennzahlen Release Management|ITIL KPIs Release and Deployment Management]]
* [[Kennzahlen Release Management|ITIL KPIs Release and Deployment Management]]
* [[Kennzahlen Service Desk and Incident Management|ITIL KPIs Incident Management]]
* [[Kennzahlen Service Desk and Incident Management|ITIL KPIs Incident Management]]
* [[Kennzahlen Service-Evaluierung|ITIL KPIs Service-Evaluierung]]
* [[Kennzahlen Service-Review|ITIL KPIs Service-Review]]
* [[Kennzahlen Service Level Management|ITIL KPIs Service Level Management]]
* [[Kennzahlen Service Level Management|ITIL KPIs Service Level Management]]
* [[Kennzahlen Service Portfolio Management|ITIL KPIs Service Portfolio Management]]
* [[Kennzahlen Service Portfolio Management|ITIL KPIs Service Portfolio Management]]
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== [[Vertiefende Informationen zu ITIL]] ==
== [[Vertiefende Informationen zu ITIL]] ==


== [[ITIL Wiki News]] ==


== [[ISO 20000]] ==
== [[ISO 20000]] ==
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* [[Vorlage Projektmanagement - Agenda]]
* [[Vorlage Projektmanagement - Agenda]]
* [[Vorlage Projektmanagement - Protokoll Projekt-Sitzung]]
* [[Vorlage Projektmanagement - Protokoll Projekt-Sitzung]]
== ITIL Abbildungen (High Resolution)  ==
<gallery caption="ITIL Service Strategy - Prozesse">
Image:Itil-service-strategy.jpg|ITIL Service Strategy
Image:Service-portfolio-management.jpg|ITIL Service Portfolio Management
Image:Itil-financial-management.jpg|ITIL Financial Management
</gallery>
<gallery caption="ITIL Service Design - Prozesse">
Image:Itil-service-design.jpg|ITIL Service Design
Image:Service-catalogue-management.jpg|ITIL Service Catalogue Management
Image:Service-level-management.jpg|ITIL Service Level Management
Image:Itil-risiko-management.jpg|ITIL Risiko-Management
Image:Capacity-management.jpg|ITIL Capacity Management
Image:Availability-management.jpg|ITIL Availability Management
Image:It-service-continuity-management.jpg|ITIL IT Service Continuity Management
Image:Itil-security-management.jpg|ITIL IT Security Management
Image:Itil-compliance-management.jpg|ITIL Compliance Management
Image:It-architecture-management.jpg|ITIL IT Architecture Management
Image:Itil-supplier-management.jpg|ITIL Supplier Management
</gallery>
<gallery caption="ITIL Service Transition - Prozesse">
Image:Service-transition.jpg|ITIL Service Transition
Image:Itil-change-management.jpg|ITIL Change Management
Image:Itil-projekt-management.jpg|ITIL Projektmanagement - Transition Planning and Support
Image:Release-and-deployment-management.jpg|ITIL Release & Deployment Management
Image:Itil-service-validation.jpg|ITIL Service-Validierung & Test
Image:Itil-anwendungsentwicklung.jpg|ITIL Anwendungsentwicklung & Customizing
Image:Service-asset-and-configuration-management.jpg|ITIL Service Asset & Configuration Management
Image:Itil-knowledge-management.jpg|ITIL Knowledge Management
</gallery>
<gallery caption="ITIL Service Operation - Prozesse">
Image:Service-operation.jpg|ITIL Service Operation
Image:Itil-event-management.jpg|ITIL Event Management
Image:Itil-incident-management.jpg|ITIL Incident Management
Image:Request-fulfilment.jpg|ITIL Request Fulfilment
Image:Itil-access-management.jpg|ITIL Access Management
Image:Itil-problem-management.jpg|ITIL Problem Management
Image:It-operations-management.jpg|ITIL IT Operations Management
Image:It-facilities-management.jpg|ITIL IT Facilities Management
</gallery>
<gallery caption="ITIL Continual Service Improvement - Prozesse">
Image:Itil-csi.jpg|Continual Service Improvement - ITIL CSI
Image:Itil-service-evaluierung.jpg|ITIL Service-Evaluierung
Image:Itil-prozess-evaluierung.jpg|ITIL Prozess-Evaluierung
Image:Itil-definition-csi-initiativen.jpg|ITIL Definition von CSI-Initiativen
Image:Itil-ueberwachung-csi-initiativen.jpg|ITIL Überwachung von CSI-Initiativen
</gallery>

Version vom 22. Dezember 2011, 19:31 Uhr

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Vergleich von ITIL V3 ("ITIL Version 3") und ITIL V2 - Die wichtigsten Änderungen und Unterschiede

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