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ITIL-Wissen
Was ist ITIL?
ITIL Prozesse
Vergleich von ITIL V3 ("ITIL Version 3") und ITIL V2 - Die wichtigsten Änderungen und Unterschiede
ITIL Prozesse nach ITIL Version 3 (ITIL V3)
ITIL V3 Service Strategy - Servicestrategie
ITIL V3 Service Design
- Service Catalogue Management
- Service Level Management
- Risikomanagement
- Capacity Management
- Availability Management
- IT Service Continuity Management
- IT Security Management
- Compliance Management
- IT Architecture Management
- Supplier Management
ITIL V3 Service Transition - Serviceüberführung
- Change Management
- Projektmanagement - Transition Planning and Support
- Release und Deployment Management
- Service-Validierung und Test
- Anwendungsentwicklung und Customizing
- Service Asset and Configuration Management
- Knowledge Management
ITIL V3 Service Operation - Servicebetrieb
- Event Management
- Incident Management
- Request Fulfilment
- Access Management
- Problem Management
- IT Operations Management
- IT Facilities Management
ITIL V3 CSI - Kontinuierliche Serviceverbesserung
- Service-Evaluierung
- Prozess-Evaluierung
- Definition von CSI-Initiativen
- Überwachung von CSI-Initiativen
ITIL Prozesse nach ITIL Version 2 (ITIL V2)
Service Support
- Service Desk and Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
Service Delivery
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Financial Management for IT Services
ITIL Rollen
ITIL Rollen (ITIL V3)
ITIL Rollen (ITIL V2)
ITIL Checklisten
ITIL Checklisten (ITIL V3)
- Checkliste Service Portfolio
- Checkliste Finanzanalyse
- Checkliste SLA OLA UC
- Checkliste Service Design Package SDP
- Checkliste Request for Change RFC
- Checkliste CMS CMDB
- Checkliste Incident Record
- Checkliste Problem Record
- Checkliste Bericht zur Service-Evaluierung
- Checkliste Serviceverbesserungsplan SIP
ITIL Checklisten (ITIL V2)
- Checkliste Incident Record - ITIL V2
- Checkliste Erstanalyse eines Incidents
- Checkliste Incident-Priorität
- Checkliste Incident-Eskalation
- Checkliste Schließen eines Incidents
- Checkliste Incident Report
- Checkliste Problem Record - ITIL V2
- Checkliste Problem-Priorität
- Checkliste Schließen eines Problems
- Checkliste Problem Report
- Checkliste Request for Change - RFC - ITIL V2
- Checkliste Change Record
- Checkliste Change-Einordnung
- Checkliste CAB-Agenda
- Checkliste Forward Schedule of Changes - FSC
- Checkliste Post Implementation Review - PIR
- Checkliste Release Plan
- Checkliste Configuration Item - CI - Record
- Checkliste CMDB-Audit-Protokoll
- Checkliste Service Level Requirements - SLR
- Checkliste Service Specification Sheet
- Checkliste Service Level Agreement - SLA
- Checkliste Operational Level Agreement - OLA
- Checkliste Underpinning Contract - UC
- Checkliste Service Catalogue
- Checkliste Service Level Report
- Checkliste Protokoll SLA Review
- Checkliste Service Quality Plan - SQP
- Checkliste Service Improvement Plan - SIP
- Checkliste Availability Improvement Plan
- Checkliste Availability Report
- Checkliste Kapazitätsprognose
- Checkliste Capacity Plan
- Checkliste Capacity Report
- Checkliste ITSCM-Risikoanalyse
- Checkliste IT Service Continuity Plan
- Checkliste ITSCM Report
- Checkliste Notfallplan
- Checkliste Protokoll Katastrophenübung
ITIL Kennzahlen (Key Performance Indikatoren/ ITIL KPIs)
ITIL Kennzahlen (ITIL Disziplinen)
- ITIL KPIs Service Strategy
- ITIL KPIs Service Design
- ITIL KPIs Service Transition
- ITIL KPIs Service Operation
- ITIL KPIs Continual Service Improvement
ITIL Kennzahlen (ITIL Prozesse)
- ITIL KPIs Availability Management
- ITIL KPIs Capacity Management
- ITIL KPIs Change Management
- ITIL KPIs Service Asset and Configuration Management
- ITIL KPIs Definition von Verbesserungs-Initiativen
- ITIL KPIs Financial Management
- ITIL KPIs IT Security Management
- ITIL KPIs IT Service Continuity Management
- ITIL KPIs Problem Management
- ITIL KPIs Prozess-Evaluierung
- ITIL KPIs Projektmanagement - Transition Planning and Support
- ITIL KPIs Release and Deployment Management
- ITIL KPIs Incident Management
- ITIL KPIs Service-Evaluierung
- ITIL KPIs Service Level Management
- ITIL KPIs Service Portfolio Management
- ITIL KPIs Service-Validierung und -Test
- ITIL KPIs Supplier Management
ITIL Glossar
Vertiefende Informationen zu ITIL
ISO 20000
ITIL Implementierung
Projekte zur ITIL Implementierung
- ITIL für unterschiedliche Unternehmensgrößen
- Schrittweise ITIL-Einführung
- ITIL Implementierung - Schlüsselfaktoren
Zeit sparen bei ITIL- und ISO 2000-Vorhaben
ITIL Implementierung in zehn Schritten
- Schritt 1: Projektvorbereitung
- Schritt 2: Definieren der IT-Services
- Schritt 3: ITIL-Rollen auswählen und besetzen
- Schritt 4: Analyse der Ist-Prozesse: ITIL-Assessment
- Schritt 5: Entwicklung der Soll-Prozess-Struktur
- Schritt 6: Definition der Prozess-Schnittstellen
- Schritt 7: Prozess-Controlling einrichten
- Schritt 8: Prozesse im Detail ausarbeiten
- Schritt 9: Systeme und Prozesse implementieren
- Schritt 10: Schulungen für IT-Mitarbeiter und Kunden
Prozess-Management
Projektmanagement
Projektmanagement - Vorlagen, Checklisten und Tipps
Checklisten
- Checkliste Projektmanagement - Aufbau einer Besprechung
- Checkliste Projektmanagement - Vorbereitung einer Besprechung
- Checkliste Projektmanagement - Tipps für den Besprechungs-Leiter
- Checkliste Projektmanagement - Kompetenzen von Team-Mitgliedern
- Checkliste Projektmanagement - Techniken der Führung im Projekt
- Checkliste Projektmanagement - Kompetenzen Projektleiter
- Checkliste Projektmanagement - Das Projekt-Ziel definieren
- Checkliste Projektmanagement - Projekt-Organisation
Vorlagen
ITIL Abbildungen (High Resolution)
- ITIL Service Strategy - Prozesse
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ITIL Service Strategy
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ITIL Service Portfolio Management
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ITIL Financial Management
- ITIL Service Design - Prozesse
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ITIL Service Design
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ITIL Service Catalogue Management
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ITIL Service Level Management
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ITIL Risiko-Management
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ITIL Capacity Management
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ITIL Availability Management
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ITIL IT Service Continuity Management
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ITIL IT Security Management
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ITIL Compliance Management
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ITIL IT Architecture Management
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ITIL Supplier Management
- ITIL Service Transition - Prozesse
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ITIL Service Transition
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ITIL Change Management
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ITIL Projektmanagement - Transition Planning and Support
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ITIL Release & Deployment Management
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ITIL Service-Validierung & Test
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ITIL Anwendungsentwicklung & Customizing
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ITIL Service Asset & Configuration Management
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ITIL Knowledge Management
- ITIL Service Operation - Prozesse
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ITIL Service Operation
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ITIL Event Management
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ITIL Incident Management
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ITIL Request Fulfilment
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ITIL Access Management
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ITIL Problem Management
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ITIL IT Operations Management
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ITIL IT Facilities Management
- ITIL Continual Service Improvement - Prozesse
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Continual Service Improvement - ITIL CSI
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ITIL Service-Evaluierung
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ITIL Prozess-Evaluierung
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ITIL Definition von CSI-Initiativen
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ITIL Überwachung von CSI-Initiativen
