ITIL-Prozess: ITIL CSI - Kontinuierliche Serviceverbesserung - Service-Review
Quelle: ITIL KPIs (Key Performance Indikatoren) für Service-Reviews aus der ITIL-Prozesslandkarte
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| Kennzahl (KPI) | Definition |
|---|---|
| Anzahl von Service-Reviews |
|
| Anzahl der identifizierten Schwächen |
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