ITIL-Prozess: ITIL CSI - Kontinuierliche Serviceverbesserung - Definition von Verbesserungs-Initiativen
Quelle: ITIL KPIs (Key Performance Indikatoren) zur Definition von Verbesserungs-Initiativen aus der ITIL-Prozesslandkarte
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| Kennzahl (KPI) | Definition |
|---|---|
| Anzahl von CSI-Initiativen |
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| Anzahl der abgeschlossenen CSI-Initiativen |
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