ITIL-Prozess: ITIL Service Transition - Serviceüberführung - Supplier Management
Quelle: ITIL KPIs (Key Performance Indikatoren) für Supplier Management aus der ITIL-Prozesslandkarte
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| Kennzahl (KPI) | Definition |
|---|---|
| Anzahl vereinbarter UCs |
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| Anzahl von Vertragsreviews |
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| Anzahl identifizierter Vertragsverstöße |
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