ITIL-Prozess: ITIL Service Design - Availability Management
Quelle: ITIL KPIs (Key Performance Indikatoren) für Availability Management aus der ITIL-Prozesslandkarte
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| Kennzahl (KPI) | Definition |
|---|---|
| Service-Verfügbarkeit |
|
| Anzahl von Service-Unterbrechungen |
|
| Dauer von Service-Unterbrechungen |
|
| Abdeckung der Verfügbarkeits-Überwachung |
|
| Anzahl implementierter Verfügbarkeits-Maßnahmen |
|
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