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Service Level Management - Versionsgeschichte
2026-04-21T11:24:30Z
Versionsgeschichte dieser Seite in IT Process Wiki
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Andrea am 30. Dezember 2023 um 17:13 Uhr
2023-12-30T17:13:06Z
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta name="twitter:title" content="Service Level Management | IT Process Wiki"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta name="twitter:image" content="https://wiki.de.it-processmaps.com/images/thumb/9/9f/Service-level-management.jpg/600px-Service-level-management.jpg"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta name="twitter:image:alt" content="Übersicht zu ITIL Service Level Management: Dieses Bild illustriert den Prozess Service Level Management (SLM) nach ITIL. Es zeigt die relevanten Schnittstellen von Service Level Management, die Teil-Prozesse sowie deren wechselseitige Verknüpfungen."></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></itpmch></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></itpmch></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br style="clear:both;"/></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br style="clear:both;"/></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''<span id="<del style="font-weight: bold; text-decoration: none;">Überblick</del>">Ziel:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>Service Level Management (SLM)</i> sorgt für das Abschließen von <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#SLA" title="Service Level Management">Service-Level-Vereinbarungen</a> (Service Level Agreements, SLA) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. Darüber hinaus ist dieser ITIL-Prozess auch dafür verantwortlich sicherzustellen, dass alle <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#OLA" title="Service Level Management">Vereinbarungen auf Betriebsebene</a> (Operational Level Agreements, OLA) und <a href="https://wiki.de.it-processmaps.com/index.php/Supplier_Management#UC" title="Supplier Management">Underpinning Contracts</a> (UC, Verträge mit Drittparteien) zielführend sind. Der Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung.</span></p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''<span id="<ins style="font-weight: bold; text-decoration: none;">Ziel</ins>">Ziel:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>Service Level Management (SLM)</i> sorgt für das Abschließen von <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#SLA" title="Service Level Management">Service-Level-Vereinbarungen</a> (Service Level Agreements, SLA) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. Darüber hinaus ist dieser ITIL-Prozess auch dafür verantwortlich sicherzustellen, dass alle <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#OLA" title="Service Level Management">Vereinbarungen auf Betriebsebene</a> (Operational Level Agreements, OLA) und <a href="https://wiki.de.it-processmaps.com/index.php/Supplier_Management#UC" title="Supplier Management">Underpinning Contracts</a> (UC, Verträge mit Drittparteien) zielführend sind. Der Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung.</span></p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Deutsche Bezeichnung</b>: Service Level Management</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Deutsche Bezeichnung</b>: Service Level Management</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Teil von</b>: <a href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Teil von</b>: <a href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html></div></td></tr>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=Service_Level_Management&diff=9561&oldid=prev
Andrea am 8. März 2022 um 10:42 Uhr
2022-03-08T10:42:59Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 8. März 2022, 12:42 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><!-- Diese Seite liegt in folgenden Kategorien: --></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><!-- Diese Seite liegt in folgenden Kategorien: --></div></td></tr>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=Service_Level_Management&diff=9461&oldid=prev
Andrea am 23. Juli 2020 um 15:54 Uhr
2020-07-23T15:54:31Z
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=Service_Level_Management&diff=8968&oldid=prev
Andrea am 27. Februar 2018 um 11:43 Uhr
2018-02-27T11:43:06Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 27. Februar 2018, 13:43 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta name="keywords" content="service level management, service level management itil, itil service level management, service level manager, itil slm" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta name="keywords" content="service level management, service level management itil, itil service level management, service level manager, itil slm" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta name="description" content="<del style="font-weight: bold; text-decoration: none;">ITIL </del>Service Level Management<del style="font-weight: bold; text-decoration: none;">: Prozess</del>-<del style="font-weight: bold; text-decoration: none;">Definition, Teil</del>-<del style="font-weight: bold; text-decoration: none;">Prozesse. Informationen zu </del>Service Level <del style="font-weight: bold; text-decoration: none;">Management: Rollen</del>, <del style="font-weight: bold; text-decoration: none;">Checklisten</del>, <del style="font-weight: bold; text-decoration: none;">KPIs </del>..." /> </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta name="description" content="Service Level Management <ins style="font-weight: bold; text-decoration: none;">(SLM) sorgt für das Abschließen von Service</ins>-<ins style="font-weight: bold; text-decoration: none;">Level</ins>-<ins style="font-weight: bold; text-decoration: none;">Vereinbarungen (</ins>Service Level <ins style="font-weight: bold; text-decoration: none;">Agreements</ins>, <ins style="font-weight: bold; text-decoration: none;">SLA) mit den Kunden und Entwerfen von Services</ins>, <ins style="font-weight: bold; text-decoration: none;">die den vereinbarten Service-Level-Zielen entsprechen</ins>. <ins style="font-weight: bold; text-decoration: none;">Darüber hinaus ist dieser ITIL-Prozess auch dafür verantwortlich, sicherzustellen, dass alle Vereinbarungen auf Betriebsebene (OLA) und Verträge mit Drittparteien (UC) zielführend sind</ins>. <ins style="font-weight: bold; text-decoration: none;">Der Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung</ins>." /> </div></td></tr>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=Service_Level_Management&diff=8894&oldid=prev
Andrea am 27. April 2017 um 09:46 Uhr
2017-04-27T09:46:46Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 27. April 2017, 11:46 Uhr</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>rect 0 <del style="font-weight: bold; text-decoration: none;">0 50 30 </del>[https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_del_Nivel_de_Servicio_-_SLM esta página en español]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">rect 55 0 99 36 [https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwiki.de.it-processmaps.com%2Findex.php%2FService_Level_Management&hl=de_DE&source=IT%20Process%20Wiki diese Seite auf LinkedIn teilen]</ins></div></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><p>&nbsp;</p></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''<span id="Überblick">Ziel:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>Service Level Management (SLM)</i> sorgt für das Abschließen von <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#SLA" title="Service Level Management">Service-Level-Vereinbarungen</a> (Service Level Agreements, SLA) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. Darüber hinaus ist dieser ITIL-Prozess auch dafür verantwortlich sicherzustellen, dass alle <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#OLA" title="Service Level Management">Vereinbarungen auf Betriebsebene</a> (Operational Level Agreements, OLA) und <a href="https://wiki.de.it-processmaps.com/index.php/Supplier_Management#UC" title="Supplier Management">Underpinning Contracts</a> (UC, Verträge mit Drittparteien) zielführend sind. Der Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung.</span></p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''<span id="Überblick">Ziel:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>Service Level Management (SLM)</i> sorgt für das Abschließen von <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#SLA" title="Service Level Management">Service-Level-Vereinbarungen</a> (Service Level Agreements, SLA) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. Darüber hinaus ist dieser ITIL-Prozess auch dafür verantwortlich sicherzustellen, dass alle <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#OLA" title="Service Level Management">Vereinbarungen auf Betriebsebene</a> (Operational Level Agreements, OLA) und <a href="https://wiki.de.it-processmaps.com/index.php/Supplier_Management#UC" title="Supplier Management">Underpinning Contracts</a> (UC, Verträge mit Drittparteien) zielführend sind. Der Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung.</span></p></div></td></tr>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=Service_Level_Management&diff=8827&oldid=prev
Andrea am 18. April 2017 um 13:04 Uhr
2017-04-18T13:04:43Z
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:title" content="Service Level Management | IT Process Wiki" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:title" content="Service Level Management | IT Process Wiki" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:description" content="<del style="font-weight: bold; text-decoration: none;">Ziel von ITIL </del>Service Level Management (SLM) <del style="font-weight: bold; text-decoration: none;">ist </del>das Abschließen von Service-Level-Vereinbarungen (<del style="font-weight: bold; text-decoration: none;">'</del>Service Level Agreements<del style="font-weight: bold; text-decoration: none;">'</del>) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. <del style="font-weight: bold; text-decoration: none;">Daneben stellt Service Level Management sicher</del>, dass alle Vereinbarungen auf Betriebsebene (<del style="font-weight: bold; text-decoration: none;">'Operational Level Agreements'</del>) und Verträge mit Drittparteien (<del style="font-weight: bold; text-decoration: none;">'Underpinning Contracts'</del>) zielführend sind. Der <del style="font-weight: bold; text-decoration: none;">SLM-</del>Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung." /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:description" content="Service Level Management (SLM) <ins style="font-weight: bold; text-decoration: none;">sorgt für </ins>das Abschließen von Service-Level-Vereinbarungen (Service Level Agreements<ins style="font-weight: bold; text-decoration: none;">, SLA</ins>) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. <ins style="font-weight: bold; text-decoration: none;">Darüber hinaus ist dieser ITIL-Prozess auch dafür verantwortlich, sicherzustellen</ins>, dass alle Vereinbarungen auf Betriebsebene (<ins style="font-weight: bold; text-decoration: none;">OLA</ins>) und Verträge mit Drittparteien (<ins style="font-weight: bold; text-decoration: none;">UC</ins>) zielführend sind. Der Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung." /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:site_name" content="IT Process Wiki - das ITIL&#174;-Wiki"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:site_name" content="IT Process Wiki - das ITIL&#174;-Wiki"></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:type" content="article" /> </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:type" content="article" /> </div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''<span id="Überblick">Ziel:</span>''' <html><span id="md-webpage-description" itemprop="description"><del style="font-weight: bold; text-decoration: none;">Ziel von </del><i><del style="font-weight: bold; text-decoration: none;">ITIL </del>Service Level Management (SLM)</i> <del style="font-weight: bold; text-decoration: none;">ist </del>das Abschließen von Service-Level-Vereinbarungen (<del style="font-weight: bold; text-decoration: none;">'</del>Service Level Agreements<del style="font-weight: bold; text-decoration: none;">'</del>) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. <del style="font-weight: bold; text-decoration: none;">Daneben stellt </del>Service Level Management <del style="font-weight: bold; text-decoration: none;">sicher, dass alle </del>Vereinbarungen auf Betriebsebene (<del style="font-weight: bold; text-decoration: none;">'</del>Operational Level Agreements<del style="font-weight: bold; text-decoration: none;">'</del>) und Verträge mit Drittparteien <del style="font-weight: bold; text-decoration: none;">('Underpinning Contracts'</del>) zielführend sind. Der <del style="font-weight: bold; text-decoration: none;">SLM-</del>Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung.</span></p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''<span id="Überblick">Ziel:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>Service Level Management (SLM)</i> <ins style="font-weight: bold; text-decoration: none;">sorgt für </ins>das Abschließen von <ins style="font-weight: bold; text-decoration: none;"><a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#SLA" title="Service Level Management"></ins>Service-Level-Vereinbarungen<ins style="font-weight: bold; text-decoration: none;"></a> </ins>(Service Level Agreements<ins style="font-weight: bold; text-decoration: none;">, SLA</ins>) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. <ins style="font-weight: bold; text-decoration: none;">Darüber hinaus ist dieser ITIL-Prozess auch dafür verantwortlich sicherzustellen, dass alle <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#OLA" title="</ins>Service Level Management<ins style="font-weight: bold; text-decoration: none;">"></ins>Vereinbarungen auf Betriebsebene<ins style="font-weight: bold; text-decoration: none;"></a> </ins>(Operational Level Agreements<ins style="font-weight: bold; text-decoration: none;">, OLA</ins>) und <ins style="font-weight: bold; text-decoration: none;"><a href="https://wiki.de.it-processmaps.com/index.php/Supplier_Management#UC" title="Supplier Management">Underpinning Contracts</a> (UC, </ins>Verträge mit Drittparteien) zielführend sind. Der Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung.</span></p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Deutsche Bezeichnung</b>: Service Level Management</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Deutsche Bezeichnung</b>: Service Level Management</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Teil von</b>: <a href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Teil von</b>: <a href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html></div></td></tr>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=Service_Level_Management&diff=8813&oldid=prev
Andrea am 24. Januar 2017 um 17:24 Uhr
2017-01-24T17:24:44Z
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:title" content="Service Level Management | IT Process Wiki" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:title" content="Service Level Management | IT Process Wiki" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:description" content="Service Level Management (SLM) <del style="font-weight: bold; text-decoration: none;">sorgt für </del>das Abschließen von Service-Level-Vereinbarungen (Service Level Agreements<del style="font-weight: bold; text-decoration: none;">, SLA</del>) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. <del style="font-weight: bold; text-decoration: none;">Darüber hinaus ist dieser ITIL-Prozess auch dafür verantwortlich, sicherzustellen</del>, dass alle Vereinbarungen auf Betriebsebene (<del style="font-weight: bold; text-decoration: none;">OLAs</del>) und Verträge mit Drittparteien (<del style="font-weight: bold; text-decoration: none;">UCs</del>) zielführend sind. Der Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung." /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:description" content="<ins style="font-weight: bold; text-decoration: none;">Ziel von ITIL </ins>Service Level Management (SLM) <ins style="font-weight: bold; text-decoration: none;">ist </ins>das Abschließen von Service-Level-Vereinbarungen (<ins style="font-weight: bold; text-decoration: none;">'</ins>Service Level Agreements<ins style="font-weight: bold; text-decoration: none;">'</ins>) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. <ins style="font-weight: bold; text-decoration: none;">Daneben stellt Service Level Management sicher</ins>, dass alle Vereinbarungen auf Betriebsebene (<ins style="font-weight: bold; text-decoration: none;">'Operational Level Agreements'</ins>) und Verträge mit Drittparteien (<ins style="font-weight: bold; text-decoration: none;">'Underpinning Contracts'</ins>) zielführend sind. Der <ins style="font-weight: bold; text-decoration: none;">SLM-</ins>Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung." /></div></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''<span id="Überblick">Ziel:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>Service Level Management (SLM)</i> <del style="font-weight: bold; text-decoration: none;">sorgt für </del>das Abschließen von <del style="font-weight: bold; text-decoration: none;"><a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#SLA" title="Service Level Management"></del>Service-Level-Vereinbarungen<del style="font-weight: bold; text-decoration: none;"></a> </del>(Service Level Agreements<del style="font-weight: bold; text-decoration: none;">, SLA</del>) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. <del style="font-weight: bold; text-decoration: none;">Darüber hinaus ist dieser ITIL-Prozess auch dafür verantwortlich, sicherzustellen</del>, dass alle <del style="font-weight: bold; text-decoration: none;"><a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#OLA" title="Service Level Management"></del>Vereinbarungen auf Betriebsebene<del style="font-weight: bold; text-decoration: none;"></a> </del>(Operational Level Agreements<del style="font-weight: bold; text-decoration: none;">, OLA</del>) und <del style="font-weight: bold; text-decoration: none;"><a href="https://wiki.de.it-processmaps.com/index.php/Supplier_Management#UC" title="Supplier Management">Underpinning Contracts</a> (UC, </del>Verträge mit Drittparteien) zielführend sind. Der Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung.</span></p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''<span id="Überblick">Ziel:</span>''' <html><span id="md-webpage-description" itemprop="description"><ins style="font-weight: bold; text-decoration: none;">Ziel von </ins><i><ins style="font-weight: bold; text-decoration: none;">ITIL </ins>Service Level Management (SLM)</i> <ins style="font-weight: bold; text-decoration: none;">ist </ins>das Abschließen von Service-Level-Vereinbarungen (<ins style="font-weight: bold; text-decoration: none;">'</ins>Service Level Agreements<ins style="font-weight: bold; text-decoration: none;">'</ins>) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. <ins style="font-weight: bold; text-decoration: none;">Daneben stellt Service Level Management sicher</ins>, dass alle Vereinbarungen auf Betriebsebene (<ins style="font-weight: bold; text-decoration: none;">'</ins>Operational Level Agreements<ins style="font-weight: bold; text-decoration: none;">'</ins>) und Verträge mit Drittparteien <ins style="font-weight: bold; text-decoration: none;">('Underpinning Contracts'</ins>) zielführend sind. Der <ins style="font-weight: bold; text-decoration: none;">SLM-</ins>Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung.</span></p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Deutsche Bezeichnung</b>: Service Level Management</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Deutsche Bezeichnung</b>: Service Level Management</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Teil von</b>: <a href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Teil von</b>: <a href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html></div></td></tr>
</table>
Andrea
https://wiki.de.it-processmaps.com/index.php?title=Service_Level_Management&diff=8700&oldid=prev
Andrea am 6. Januar 2017 um 11:27 Uhr
2017-01-06T11:27:18Z
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:title" content="Service Level Management | IT Process Wiki" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:title" content="Service Level Management | IT Process Wiki" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:description" content="<del style="font-weight: bold; text-decoration: none;">ITIL </del>Service Level Management<del style="font-weight: bold; text-decoration: none;">: Prozess</del>-<del style="font-weight: bold; text-decoration: none;">Definition, Teil</del>-<del style="font-weight: bold; text-decoration: none;">Prozesse. Informationen zu </del>Service Level <del style="font-weight: bold; text-decoration: none;">Management: Rollen</del>, <del style="font-weight: bold; text-decoration: none;">Checklisten</del>, <del style="font-weight: bold; text-decoration: none;">KPIs </del>..." /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:description" content="Service Level Management <ins style="font-weight: bold; text-decoration: none;">(SLM) sorgt für das Abschließen von Service</ins>-<ins style="font-weight: bold; text-decoration: none;">Level</ins>-<ins style="font-weight: bold; text-decoration: none;">Vereinbarungen (</ins>Service Level <ins style="font-weight: bold; text-decoration: none;">Agreements</ins>, <ins style="font-weight: bold; text-decoration: none;">SLA) mit den Kunden und Entwerfen von Services</ins>, <ins style="font-weight: bold; text-decoration: none;">die den vereinbarten Service-Level-Zielen entsprechen</ins>. <ins style="font-weight: bold; text-decoration: none;">Darüber hinaus ist dieser ITIL-Prozess auch dafür verantwortlich, sicherzustellen, dass alle Vereinbarungen auf Betriebsebene (OLAs) und Verträge mit Drittparteien (UCs) zielführend sind</ins>. <ins style="font-weight: bold; text-decoration: none;">Der Prozess überwacht die Service Levels und berichtet laufend über deren Einhaltung</ins>." /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:site_name" content="IT Process Wiki - das ITIL&#174;-Wiki"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:site_name" content="IT Process Wiki - das ITIL&#174;-Wiki"></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''<span id="Überblick">Ziel:</span>''' <html><span id="md-webpage-description" itemprop="description"><del style="font-weight: bold; text-decoration: none;">Ziel von </del><i><del style="font-weight: bold; text-decoration: none;">ITIL </del>Service Level Management (SLM)</i> <del style="font-weight: bold; text-decoration: none;">ist </del>das Abschließen von <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#SLA" title="Service Level Management">Service-Level-Vereinbarungen</a> (Service Level Agreements, SLA) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. Darüber hinaus ist <del style="font-weight: bold; text-decoration: none;">das Service Level Management </del>auch dafür verantwortlich, sicherzustellen, dass alle <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#OLA" title="Service Level Management">Vereinbarungen auf Betriebsebene</a> (Operational Level Agreements, OLA) und <a href="https://wiki.de.it-processmaps.com/index.php/Supplier_Management#UC" title="Supplier Management">Underpinning Contracts</a> (UC, Verträge mit Drittparteien) zielführend sind. <del style="font-weight: bold; text-decoration: none;">ITIL Service Level Management </del>überwacht die Service Levels und berichtet laufend über deren Einhaltung.</span></p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''<span id="Überblick">Ziel:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>Service Level Management (SLM)</i> <ins style="font-weight: bold; text-decoration: none;">sorgt für </ins>das Abschließen von <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#SLA" title="Service Level Management">Service-Level-Vereinbarungen</a> (Service Level Agreements, SLA) mit den Kunden und Entwerfen von Services, die den vereinbarten Service-Level-Zielen entsprechen. Darüber hinaus ist <ins style="font-weight: bold; text-decoration: none;">dieser ITIL-Prozess </ins>auch dafür verantwortlich, sicherzustellen, dass alle <a href="https://wiki.de.it-processmaps.com/index.php/Service_Level_Management#OLA" title="Service Level Management">Vereinbarungen auf Betriebsebene</a> (Operational Level Agreements, OLA) und <a href="https://wiki.de.it-processmaps.com/index.php/Supplier_Management#UC" title="Supplier Management">Underpinning Contracts</a> (UC, Verträge mit Drittparteien) zielführend sind. <ins style="font-weight: bold; text-decoration: none;">Der Prozess </ins>überwacht die Service Levels und berichtet laufend über deren Einhaltung.</span></p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Deutsche Bezeichnung</b>: Service Level Management</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Deutsche Bezeichnung</b>: Service Level Management</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Teil von</b>: <a href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Teil von</b>: <a href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html></div></td></tr>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=Service_Level_Management&diff=8648&oldid=prev
Andrea am 22. Dezember 2016 um 18:20 Uhr
2016-12-22T18:20:15Z
<p></p>
<a href="https://wiki.de.it-processmaps.com/index.php?title=Service_Level_Management&diff=8648&oldid=8227">Änderungen zeigen</a>
Andrea
https://wiki.de.it-processmaps.com/index.php?title=Service_Level_Management&diff=8227&oldid=prev
Andrea am 6. Dezember 2013 um 17:57 Uhr
2013-12-06T17:57:24Z
<p></p>
<a href="https://wiki.de.it-processmaps.com/index.php?title=Service_Level_Management&diff=8227&oldid=7627">Änderungen zeigen</a>
Andrea