https://wiki.de.it-processmaps.com/index.php?action=history&feed=atom&title=Service-Review 2026-07-22T16:38:22Z Versionsgeschichte dieser Seite in IT Process Wiki MediaWiki 1.45.1 https://wiki.de.it-processmaps.com/index.php?title=Service-Review&diff=9678&oldid=prev 2023-12-30T17:19:11Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 30. Dezember 2023, 19:19 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l13">Zeile 13:</td> <td colspan="2" class="diff-lineno">Zeile 13:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:card" content="summary"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:site" content="@itprocessmaps"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:creator" content="@itprocessmaps"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:title" content="Service-Review | IT Process Wiki"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:description" content="ITIL Service-Review unterzieht Business Services und Infrastruktur-Services regelmäßigen Reviews - mit dem Ziel, die Service-Qualität zu verbessern und die Services noch wirtschaftlicher zu erstellen."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image" content="https://wiki.de.it-processmaps.com/images/thumb/a/af/Itil-service-review.jpg/600px-Itil-service-review.jpg"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image:alt" content="Prozess-Übersicht: Dieses Bild illustriert den Prozess Service-Review nach ITIL. Es zeigt die relevanten Schnittstellen von ITIL Service-Review, die Teil-Prozesse sowie deren wechselseitige Verknüpfungen."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/103931183857349076198/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/103931183857349076198/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l29">Zeile 29:</td> <td colspan="2" class="diff-lineno">Zeile 22:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''&lt;span id="<del style="font-weight: bold; text-decoration: none;">Überblick</del>"&gt;Ziel:&lt;/span&gt;''' &lt;html&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;&lt;i&gt;ITIL Service-Review&lt;/i&gt; unterzieht Business Services und Infrastruktur-Services regelmäßigen Reviews. Dieser Prozess verfolgt das Ziel, die Service-Qualität dort zu verbessern, wo dies erforderlich ist, und - wann immer dies möglich ist - die Services noch wirtschaftlicher zu erstellen.&lt;/span&gt;&lt;/p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''&lt;span id="<ins style="font-weight: bold; text-decoration: none;">Ziel</ins>"&gt;Ziel:&lt;/span&gt;''' &lt;html&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;&lt;i&gt;ITIL Service-Review&lt;/i&gt; unterzieht Business Services und Infrastruktur-Services regelmäßigen Reviews. Dieser Prozess verfolgt das Ziel, die Service-Qualität dort zu verbessern, wo dies erforderlich ist, und - wann immer dies möglich ist - die Services noch wirtschaftlicher zu erstellen.&lt;/span&gt;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Deutsche Bezeichnung&lt;/b&gt;: Service-Review&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Deutsche Bezeichnung&lt;/b&gt;: Service-Review&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Teil von&lt;/b&gt;: &lt;a href=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_CSI_-_Kontinuierliche_Serviceverbesserung&quot; title=&quot;ITIL CSI - Kontinuierliche Serviceverbesserung&quot;&gt;Continual Service Improvement (CSI, Kontinuierliche Serviceverbesserung)&lt;/a&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Teil von&lt;/b&gt;: &lt;a href=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_CSI_-_Kontinuierliche_Serviceverbesserung&quot; title=&quot;ITIL CSI - Kontinuierliche Serviceverbesserung&quot;&gt;Continual Service Improvement (CSI, Kontinuierliche Serviceverbesserung)&lt;/a&gt;&lt;/html&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l112">Zeile 112:</td> <td colspan="2" class="diff-lineno">Zeile 105:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;breadcrumb&quot; itemscope itemtype=&quot;http://schema.org/BreadcrumbList&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;breadcrumb&quot; itemscope itemtype=&quot;http://schema.org/BreadcrumbList&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;itemListElement&quot; itemscope itemtype=&quot;http://schema.org/ListItem&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;itemListElement&quot; itemscope itemtype=&quot;http://schema.org/ListItem&quot;&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a itemprop="item" href="https://wiki.de.it-processmaps.com/index.php/Service-Review#<del style="font-weight: bold; text-decoration: none;">.C3.9Cberblick</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a itemprop="item" href="https://wiki.de.it-processmaps.com/index.php/Service-Review#<ins style="font-weight: bold; text-decoration: none;">Ziel</ins>"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop="name"&gt;<del style="font-weight: bold; text-decoration: none;">&amp;Uuml;berblick</del>&lt;/span&gt;&lt;/a&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop="name"&gt;<ins style="font-weight: bold; text-decoration: none;">Ziel</ins>&lt;/span&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;position&quot; content=&quot;1&quot;&gt;&lt;/span&gt; ›</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;position&quot; content=&quot;1&quot;&gt;&lt;/span&gt; ›</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;itemListElement&quot; itemscope itemtype=&quot;http://schema.org/ListItem&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;itemListElement&quot; itemscope itemtype=&quot;http://schema.org/ListItem&quot;&gt;</div></td></tr> </table>

Andrea https://wiki.de.it-processmaps.com/index.php?title=Service-Review&diff=9595&oldid=prev 2022-03-15T17:55:05Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 15. März 2022, 19:55 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l23">Zeile 23:</td> <td colspan="2" class="diff-lineno">Zeile 23:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Image:ITIL-Wiki-<del style="font-weight: bold; text-decoration: none;">teilen</del>.jpg|right<del style="font-weight: bold; text-decoration: none;">|diese Seite teilen|141px</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Image:ITIL-Wiki-<ins style="font-weight: bold; text-decoration: none;">english</ins>.jpg|right|Service Review</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">rect 55 0 99 36 [https://www.linkedin.com/shareArticle?mini=true&amp;url=https%3A%2F%2Fwiki.de.it-processmaps.com%2Findex.php%2FService-Review&amp;hl=de_DE&amp;source=IT%20Process%20Wiki diese Seite auf LinkedIn teilen]</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.de.it-processmaps.com%2Findex.php%2FService-Review&amp;text=%23ITILwiki%20%7C%20Service-Review%20-%20Prozessbeschreibung%0A%E2%96%BA&amp;lang=de&amp;via=itprocessmaps diese Seite auf Twitter teilen]</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">desc none</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;/imagemap&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;imagemap&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Image:ITIL-Wiki-english.jpg</del>|Service Review</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>default [https://wiki.en.it-processmaps.com/index.php/Service_Review this Page in English]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>default [https://wiki.en.it-processmaps.com/index.php/Service_Review this Page in English]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc none</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc none</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l51">Zeile 51:</td> <td colspan="2" class="diff-lineno">Zeile 45:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Das Übersichts-Diagramm zum [[Media:Itil-service-review.jpg|Service-Review (.JPG)]] illustriert die wichtigsten Schnittstellen des ITIL-Prozesses (siehe Abb. 1).</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Das Übersichts-Diagramm zum [[Media:Itil-service-review.jpg|Service-Review (.JPG)]] illustriert die wichtigsten Schnittstellen des ITIL-Prozesses (siehe Abb. 1).</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>In [[ITIL 4]] sind die Service-Review-Aktivitäten weitgehend in der [[ITIL_4#Allgemeine_Management-Praktiken|allgemeinen Management-Praktik]] "Continual Improvement" enthalten.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>In [[ITIL 4]] sind die Service-Review-Aktivitäten weitgehend in der [[ITIL_4#Allgemeine_Management-Praktiken|allgemeinen Management-Praktik]] "<ins style="font-weight: bold; text-decoration: none;">[[ITIL_CSI_-_Kontinuierliche_Serviceverbesserung#ITIL_4_Continual_Improvement|</ins>Continual Improvement<ins style="font-weight: bold; text-decoration: none;">]]</ins>" enthalten.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Teil-Prozesse==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Teil-Prozesse==</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l167">Zeile 167:</td> <td colspan="2" class="diff-lineno">Zeile 161:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- Diese Seite liegt in folgenden Kategorien: --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- Diese Seite liegt in folgenden Kategorien: --&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:ITIL 2011]][[Kategorie:ITIL V3]][[Kategorie:ITIL-Prozess]][[Kategorie:Continual Service Improvement]][[Kategorie:Service-Review|!]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">[[Kategorie:ITIL 4]]</ins>[[Kategorie:ITIL 2011]][[Kategorie:ITIL V3<ins style="font-weight: bold; text-decoration: none;">]][[Kategorie:ITIL-Practice</ins>]][[Kategorie:ITIL-Prozess]][[Kategorie:Continual Service Improvement]][[Kategorie:Service-Review|!]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td></tr> </table>

Andrea https://wiki.de.it-processmaps.com/index.php?title=Service-Review&diff=9530&oldid=prev 2020-08-03T15:06:52Z

<p></p> <a href="https://wiki.de.it-processmaps.com/index.php?title=Service-Review&amp;diff=9530&amp;oldid=8997">Änderungen zeigen</a>

Andrea https://wiki.de.it-processmaps.com/index.php?title=Service-Review&diff=8997&oldid=prev 2018-02-27T13:31:47Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 27. Februar 2018, 15:31 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Zeile 1:</td> <td colspan="2" class="diff-lineno">Zeile 1:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;Service-Review | IT Process Wiki&lt;/title&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;Service-Review | IT Process Wiki&lt;/title&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;itil service review, itil service-review, service review itil&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;itil service review, itil service-review, service review itil&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="description" content="ITIL Service-Review<del style="font-weight: bold; text-decoration: none;">: </del>Prozess<del style="font-weight: bold; text-decoration: none;">-Definition</del>, <del style="font-weight: bold; text-decoration: none;">Teil-Prozesse. Zusatzinformationen zum </del>Service-<del style="font-weight: bold; text-decoration: none;">Review: Rollen</del>, <del style="font-weight: bold; text-decoration: none;">Checklisten</del>, <del style="font-weight: bold; text-decoration: none;">KPIs ..</del>." /&gt;  </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="description" content="ITIL Service-Review <ins style="font-weight: bold; text-decoration: none;">unterzieht Business Services und Infrastruktur-Services regelmäßigen Reviews. Dieser </ins>Prozess <ins style="font-weight: bold; text-decoration: none;">verfolgt das Ziel</ins>, <ins style="font-weight: bold; text-decoration: none;">die </ins>Service-<ins style="font-weight: bold; text-decoration: none;">Qualität dort zu verbessern</ins>, <ins style="font-weight: bold; text-decoration: none;">wo dies erforderlich ist</ins>, <ins style="font-weight: bold; text-decoration: none;">und - wann immer dies möglich ist - die Services noch wirtschaftlicher zu erstellen</ins>." /&gt;  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://wiki.de.it-processmaps.com/index.php/Service-Review&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://wiki.de.it-processmaps.com/index.php/Service-Review&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Service-Review | IT Process Wiki&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Service-Review | IT Process Wiki&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l116">Zeile 116:</td> <td colspan="2" class="diff-lineno">Zeile 116:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a rel="author" href="https://<del style="font-weight: bold; text-decoration: none;">plus</del>.<del style="font-weight: bold; text-decoration: none;">google</del>.com/<del style="font-weight: bold; text-decoration: none;">111925560448291102517</del>/<del style="font-weight: bold; text-decoration: none;">about</del>"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="<del style="font-weight: bold; text-decoration: none;">/skins/Vector</del>/images<del style="font-weight: bold; text-decoration: none;">/itpm</del>/bookmarking/<del style="font-weight: bold; text-decoration: none;">gplus</del>.png" width="16" height="16" title="Von: Stefan Kempter | Profil auf <del style="font-weight: bold; text-decoration: none;">Google+</del>" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;, IT Process Maps.&lt;/p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a rel="author" href="https://<ins style="font-weight: bold; text-decoration: none;">www</ins>.<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.com/<ins style="font-weight: bold; text-decoration: none;">in</ins>/<ins style="font-weight: bold; text-decoration: none;">stefankempter</ins>"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.png" width="16" height="16" title="Von: Stefan Kempter | Profil auf <ins style="font-weight: bold; text-decoration: none;">LinkedIn</ins>" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;, IT Process Maps.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;small&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;small&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemscope="itemscope<del style="font-weight: bold; text-decoration: none;">" </del>itemtype="http://<del style="font-weight: bold; text-decoration: none;">data-vocabulary</del>.org/<del style="font-weight: bold; text-decoration: none;">Breadcrumb</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <ins style="font-weight: bold; text-decoration: none;">itemprop="breadcrumb" </ins>itemscope <ins style="font-weight: bold; text-decoration: none;">itemtype</ins>=<ins style="font-weight: bold; text-decoration: none;">"http://schema.org/BreadcrumbList"&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://wiki.de.it-processmaps.com/index.php/Service-Review#.C3.9Cberblick<del style="font-weight: bold; text-decoration: none;">" itemprop="url</del>"&gt;&lt;span itemprop="<del style="font-weight: bold; text-decoration: none;">title</del>"&gt;&amp;Uuml;berblick&lt;/span&gt;&lt;/a&gt; <del style="font-weight: bold; text-decoration: none;">› </del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;span itemprop="itemListElement</ins>" itemscope itemtype="http://<ins style="font-weight: bold; text-decoration: none;">schema</ins>.org/<ins style="font-weight: bold; text-decoration: none;">ListItem</ins>"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a <ins style="font-weight: bold; text-decoration: none;">itemprop="item" </ins>href="https://wiki.de.it-processmaps.com/index.php/Service-Review#.C3.9Cberblick"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <del style="font-weight: bold; text-decoration: none;">itemscope</del>="itemscope<del style="font-weight: bold; text-decoration: none;">" </del>itemtype="http://<del style="font-weight: bold; text-decoration: none;">data-vocabulary</del>.org/<del style="font-weight: bold; text-decoration: none;">Breadcrumb</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop="<ins style="font-weight: bold; text-decoration: none;">name</ins>"&gt;&amp;Uuml;berblick&lt;/span&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://wiki.de.it-processmaps.com/index.php/Service-Review#Prozess-Beschreibung<del style="font-weight: bold; text-decoration: none;">" itemprop="url</del>"&gt;&lt;span itemprop="<del style="font-weight: bold; text-decoration: none;">title</del>"&gt;Prozess-Beschreibung&lt;/span&gt;&lt;/a&gt; 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text-decoration: none;">itemprop</ins>=<ins style="font-weight: bold; text-decoration: none;">"itemListElement</ins>" itemscope itemtype="http://<ins style="font-weight: bold; text-decoration: none;">schema</ins>.org/<ins style="font-weight: bold; text-decoration: none;">ListItem</ins>"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <del style="font-weight: bold; text-decoration: none;">itemscope</del>="itemscope<del style="font-weight: bold; text-decoration: none;">" </del>itemtype="http://<del style="font-weight: bold; text-decoration: none;">data-vocabulary</del>.org/<del style="font-weight: bold; text-decoration: none;">Breadcrumb</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a <ins style="font-weight: bold; text-decoration: none;">itemprop="item" </ins>href="https://wiki.de.it-processmaps.com/index.php/Service-Review#Prozess-Beschreibung"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://wiki.de.it-processmaps.com/index.php/Service-Review#Definitionen<del style="font-weight: bold; text-decoration: none;">" itemprop="url</del>"&gt;&lt;span itemprop="<del style="font-weight: bold; text-decoration: none;">title</del>"&gt;Definitionen&lt;/span&gt;&lt;/a&gt; <del style="font-weight: bold; text-decoration: none;">› </del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop="<ins style="font-weight: bold; text-decoration: none;">name</ins>"&gt;Prozess-Beschreibung&lt;/span&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="position" content="2"&gt;</ins>&lt;/span&gt; <ins style="font-weight: bold; text-decoration: none;">›</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <del style="font-weight: bold; text-decoration: none;">itemscope</del>="itemscope<del style="font-weight: bold; text-decoration: none;">" </del>itemtype="http://<del style="font-weight: bold; text-decoration: none;">data-vocabulary</del>.org/<del style="font-weight: bold; text-decoration: none;">Breadcrumb</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <ins style="font-weight: bold; text-decoration: none;">itemprop</ins>=<ins style="font-weight: bold; text-decoration: none;">"itemListElement</ins>" itemscope itemtype="http://<ins style="font-weight: bold; text-decoration: none;">schema</ins>.org/<ins style="font-weight: bold; text-decoration: none;">ListItem</ins>"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://wiki.de.it-processmaps.com/index.php/Service-Review#Rollen_.7C_Verantwortlichkeiten<del style="font-weight: bold; text-decoration: none;">" itemprop="url</del>"&gt;&lt;span itemprop="<del style="font-weight: bold; text-decoration: none;">title</del>"&gt;Rollen&lt;/span&gt;&lt;/a&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a <ins style="font-weight: bold; text-decoration: none;">itemprop="item" </ins>href="https://wiki.de.it-processmaps.com/index.php/Service-Review#Definitionen"&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop="<ins style="font-weight: bold; text-decoration: none;">name</ins>"&gt;Definitionen&lt;/span&gt;&lt;/a&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="position" content="3"&gt;</ins>&lt;/span&gt; <ins style="font-weight: bold; text-decoration: none;">›</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <ins style="font-weight: bold; text-decoration: none;">itemprop</ins>=<ins style="font-weight: bold; text-decoration: none;">"itemListElement</ins>" itemscope itemtype="http://<ins style="font-weight: bold; text-decoration: none;">schema</ins>.org/<ins style="font-weight: bold; text-decoration: none;">ListItem</ins>"&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a <ins style="font-weight: bold; text-decoration: none;">itemprop="item" </ins>href="https://wiki.de.it-processmaps.com/index.php/Service-Review#Rollen_.7C_Verantwortlichkeiten"&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop="<ins style="font-weight: bold; text-decoration: none;">name</ins>"&gt;Rollen&lt;/span&gt;&lt;/a<ins style="font-weight: bold; text-decoration: none;">&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="position" content="4" /&gt;&lt;/span</ins>&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/small&gt;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/small&gt;&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l144">Zeile 144:</td> <td colspan="2" class="diff-lineno">Zeile 149:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;isPartOf&quot; href=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_CSI_-_Kontinuierliche_Serviceverbesserung&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;isPartOf&quot; href=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_CSI_-_Kontinuierliche_Serviceverbesserung&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; 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Andrea https://wiki.de.it-processmaps.com/index.php?title=Service-Review&diff=8729&oldid=prev 2017-01-07T10:10:59Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 7. Januar 2017, 12:10 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l4">Zeile 4:</td> <td colspan="2" class="diff-lineno">Zeile 4:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://wiki.de.it-processmaps.com/index.php/Service-Review&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://wiki.de.it-processmaps.com/index.php/Service-Review&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Service-Review | IT Process Wiki&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Service-Review | IT Process Wiki&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:description" content="ITIL Service-Review<del style="font-weight: bold; text-decoration: none;">: </del>Prozess<del style="font-weight: bold; text-decoration: none;">-Definition</del>, <del style="font-weight: bold; text-decoration: none;">Teil-Prozesse. Zusatzinformationen zum </del>Service-<del style="font-weight: bold; text-decoration: none;">Review: Rollen</del>, <del style="font-weight: bold; text-decoration: none;">Checklisten</del>, <del style="font-weight: bold; text-decoration: none;">KPIs ..</del>." /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:description" content="ITIL Service-Review <ins style="font-weight: bold; text-decoration: none;">unterzieht Business Services und Infrastruktur-Services regelmäßigen Reviews. Dieser </ins>Prozess <ins style="font-weight: bold; text-decoration: none;">verfolgt das Ziel</ins>, <ins style="font-weight: bold; text-decoration: none;">die </ins>Service-<ins style="font-weight: bold; text-decoration: none;">Qualität dort zu verbessern</ins>, <ins style="font-weight: bold; text-decoration: none;">wo dies erforderlich ist</ins>, <ins style="font-weight: bold; text-decoration: none;">und - wann immer dies möglich ist - die Services noch wirtschaftlicher zu erstellen</ins>." /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;IT Process Wiki - das ITIL&amp;#174;-Wiki&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;IT Process Wiki - das ITIL&amp;#174;-Wiki&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;  </div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l15">Zeile 15:</td> <td colspan="2" class="diff-lineno">Zeile 15:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/103931183857349076198/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/103931183857349076198/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;imagemap&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Image:ITIL-Wiki-teilen.jpg|right|diese Seite teilen|141px</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">rect 55 0 99 36 [https://www.linkedin.com/shareArticle?mini=true&amp;url=https%3A%2F%2Fwiki.de.it-processmaps.com%2Findex.php%2FService-Review&amp;hl=de_DE&amp;source=IT%20Process%20Wiki diese Seite auf LinkedIn teilen]</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.de.it-processmaps.com%2Findex.php%2FService-Review&amp;text=%23ITILwiki%20%7C%20Service-Review%20-%20Prozessbeschreibung%0A%E2%96%BA&amp;lang=de&amp;via=itprocessmaps diese Seite auf Twitter teilen]</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">desc none</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;/imagemap&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Image:ITIL-Wiki-english.jpg|Service Review</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Image:ITIL-Wiki-english.jpg|Service Review</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l22">Zeile 22:</td> <td colspan="2" class="diff-lineno">Zeile 28:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;/p&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''&lt;span id="Überblick"&gt;Ziel:&lt;/span&gt;''' &lt;html&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;&lt;i&gt;ITIL Service-Review&lt;/i&gt; unterzieht Business Services und Infrastruktur-Services regelmäßigen Reviews. <ins style="font-weight: bold; text-decoration: none;">Dieser </ins>Prozess verfolgt das Ziel, die Service-Qualität dort zu verbessern, wo dies erforderlich ist, und - wann immer dies möglich ist - die Services noch wirtschaftlicher zu erstellen.&lt;/span&gt;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''&lt;span id="Überblick"&gt;Ziel:&lt;/span&gt;''' &lt;html&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;&lt;i&gt;ITIL Service-Review&lt;/i&gt; unterzieht Business Services und Infrastruktur-Services regelmäßigen Reviews. <del style="font-weight: bold; text-decoration: none;">Der </del>Prozess <del style="font-weight: bold; text-decoration: none;">Service-Review </del>verfolgt das Ziel, die Service-Qualität dort zu verbessern, wo dies erforderlich ist, und - wann immer dies möglich ist - die Services noch wirtschaftlicher zu erstellen.&lt;/span&gt;&lt;/p&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Deutsche Bezeichnung&lt;/b&gt;: Service-Review&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Deutsche Bezeichnung&lt;/b&gt;: Service-Review&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Teil von&lt;/b&gt;: &lt;a href=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_CSI_-_Kontinuierliche_Serviceverbesserung&quot; title=&quot;ITIL CSI - Kontinuierliche Serviceverbesserung&quot;&gt;Continual Service Improvement (CSI, Kontinuierliche Serviceverbesserung)&lt;/a&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Teil von&lt;/b&gt;: &lt;a href=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_CSI_-_Kontinuierliche_Serviceverbesserung&quot; title=&quot;ITIL CSI - Kontinuierliche Serviceverbesserung&quot;&gt;Continual Service Improvement (CSI, Kontinuierliche Serviceverbesserung)&lt;/a&gt;&lt;/html&gt;</div></td></tr> </table>

Andrea https://wiki.de.it-processmaps.com/index.php?title=Service-Review&diff=8678&oldid=prev 2016-12-30T15:58:08Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 30. Dezember 2016, 17:58 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Zeile 1:</td> <td colspan="2" class="diff-lineno">Zeile 1:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;Service-Review | IT Process Wiki&lt;/title&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;Service-Review | IT Process Wiki&lt;/title&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;itil service review, itil service-review, service review itil&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;itil service review, itil service-review, service review itil&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="description" content="ITIL Service-Review: Prozess-Definition, Teil-Prozesse. 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Zusatzinformationen zum Service-Review: Rollen, Checklisten, KPIs ..." /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta property="og:site_name" content="IT Process Wiki - das ITIL&amp;#174;-Wiki"&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta property="og:type" content="article" /&gt; </ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta property="article:publisher" content="https://www.facebook.com/itprocessmaps" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta property="fb:admins" content="100002035253209" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta property="fb:admins" content="100002592864414" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta property="og:image" content="https://wiki.de.it-processmaps.com/images/a/af/Itil-service-review.jpg" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta property="og:image:width" content="980" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta property="og:image:height" content="784" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;link href="https://plus.google.com/103931183857349076198/posts" rel="publisher</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l10">Zeile 10:</td> <td colspan="2" class="diff-lineno">Zeile 22:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;html&gt;&lt;div itemscope="itemscope" itemtype="https://schema.org/WebPage"&gt;&lt;!-- define schema.org/WebPage --&gt;&lt;p&gt;&lt;/html&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''&lt;span id="Überblick"&gt;Ziel:&lt;/span&gt;''' <del style="font-weight: bold; text-decoration: none;"> </del>&lt;html&gt;&lt;span itemprop="description"&gt;<del style="font-weight: bold; text-decoration: none;">Das Ziel von </del>&lt;i<del style="font-weight: bold; text-decoration: none;">&gt;&lt;span itemprop="alternativeHeadline"</del>&gt;ITIL Service-Review<del style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</del>&lt;/i&gt; unterzieht Business Services und Infrastruktur-Services regelmäßigen Reviews. Der Prozess Service-Review verfolgt das Ziel, die Service-Qualität dort zu verbessern, wo dies erforderlich ist, und - wann immer dies möglich ist - die Services noch wirtschaftlicher zu erstellen.&lt;/span&gt;&lt;/p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''&lt;span id="Überblick"&gt;Ziel:&lt;/span&gt;''' &lt;html&gt;&lt;span <ins style="font-weight: bold; text-decoration: none;">id="md-webpage-description" </ins>itemprop="description"&gt;&lt;i&gt;ITIL Service-Review&lt;/i&gt; unterzieht Business Services und Infrastruktur-Services regelmäßigen Reviews. Der Prozess Service-Review verfolgt das Ziel, die Service-Qualität dort zu verbessern, wo dies erforderlich ist, und - wann immer dies möglich ist - die Services noch wirtschaftlicher zu erstellen.&lt;/span&gt;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Deutsche Bezeichnung&lt;/b&gt;: <del style="font-weight: bold; text-decoration: none;">&lt;span itemprop="name Headline"&gt;</del>Service-Review<del style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</del>&lt;/p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Deutsche Bezeichnung&lt;/b&gt;: Service-Review&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Teil von&lt;/b&gt;: &lt;a <del style="font-weight: bold; text-decoration: none;">itemprop="isPartOf" </del>href="https://wiki.de.it-processmaps.com/index.php/ITIL_CSI_-_Kontinuierliche_Serviceverbesserung" title="ITIL CSI - Kontinuierliche Serviceverbesserung"&gt;Continual Service Improvement (CSI, Kontinuierliche Serviceverbesserung)&lt;/a&gt;&lt;/html&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Teil von&lt;/b&gt;: &lt;a href="https://wiki.de.it-processmaps.com/index.php/ITIL_CSI_-_Kontinuierliche_Serviceverbesserung" title="ITIL CSI - Kontinuierliche Serviceverbesserung"&gt;Continual Service Improvement (CSI, Kontinuierliche Serviceverbesserung)&lt;/a&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&#039;&#039;&#039;Prozessverantwortlicher&#039;&#039;&#039;: [[Service-Review#CSI Manager|CSI Manager]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&#039;&#039;&#039;Prozessverantwortlicher&#039;&#039;&#039;: [[Service-Review#CSI Manager|CSI Manager]]</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l23">Zeile 23:</td> <td colspan="2" class="diff-lineno">Zeile 34:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Prozess-Beschreibung==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Prozess-Beschreibung==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[[Image:Itil-service-review.jpg|right|thumb|370px|alt=Service Review ITIL|[https://wiki.de.it-processmaps.com/images/pdf/Prozessuebersicht-service-review-itil.pdf ITIL Service-Review]]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[[Image:Itil-service-review.jpg|right|thumb|370px|alt=Service Review ITIL<ins style="font-weight: bold; text-decoration: none;">|link=https://wiki.de.it-processmaps.com/index.php/Datei:Itil-service-review.jpg</ins>|[https://wiki.de.it-processmaps.com/images/pdf/Prozessuebersicht-service-review-itil.pdf ITIL Service-Review]]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Mit ITIL V3 wurde ein deutlicherer Fokus auf die kontinuierliche Verbesserung von Services und Prozessen gesetzt, als dies in der vorhergehenden ITIL-Version 2 der Fall war. [[Service-Review|Service-Reviews]] sind seither Teil der Disziplin &quot;Kontinuierliche Serviceverbesserung (CSI)&quot;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Mit ITIL V3 wurde ein deutlicherer Fokus auf die kontinuierliche Verbesserung von Services und Prozessen gesetzt, als dies in der vorhergehenden ITIL-Version 2 der Fall war. [[Service-Review|Service-Reviews]] sind seither Teil der Disziplin &quot;Kontinuierliche Serviceverbesserung (CSI)&quot;.</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l41">Zeile 41:</td> <td colspan="2" class="diff-lineno">Zeile 52:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div itemscope=&quot;itemscope&quot; itemtype=&quot;https://schema.org/ItemList&quot;&gt;&lt;!-- define schema.org/ItemList --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div itemscope=&quot;itemscope&quot; itemtype=&quot;https://schema.org/ItemList&quot;&gt;&lt;!-- define schema.org/ItemList --&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;itemListOrder&quot; content=&quot;Ascending&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;itemListOrder&quot; content=&quot;Ascending&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;span itemprop="name"&gt;Die folgenden &lt;a href="/index.php/ITIL-Glossar#ITIL-Glossar_A_bis_Z" title="ITIL-Glossar"&gt;ITIL-Begriffe und Acronyme&lt;/a&gt; (&lt;i&gt;Informations-Objekte&lt;/i&gt;) werden <del style="font-weight: bold; text-decoration: none;"> </del>im Prozess Service-Review zur Darstellung der Prozess-Outputs und -Inputs verwendet:&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;span itemprop="name"&gt;Die folgenden &lt;a href="/index.php/ITIL-Glossar#ITIL-Glossar_A_bis_Z" title="ITIL-Glossar"&gt;ITIL-Begriffe und Acronyme&lt;/a&gt; (&lt;i&gt;Informations-Objekte&lt;/i&gt;) werden im Prozess Service-Review zur Darstellung der Prozess-Outputs und -Inputs verwendet:&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;#160;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;#160;&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l72">Zeile 72:</td> <td colspan="2" class="diff-lineno">Zeile 83:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{| border=&quot;1&quot; cellpadding=&quot;5&quot; cellspacing=&quot;0&quot; style=&quot;margin-left: auto; margin-right: auto; text-align:center;&quot; valign=&quot;top&quot;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{| border=&quot;1&quot; cellpadding=&quot;5&quot; cellspacing=&quot;0&quot; style=&quot;margin-left: auto; margin-right: auto; text-align:center;&quot; valign=&quot;top&quot;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|style="vertical-align:top; text-align:center" <del style="font-weight: bold; text-decoration: none;"> </del>colspan="4" style="background:#ffffdd;"| '''&lt;span id="RACI-Matrix-Service-Review"&gt;Verantwortlichkeits-Matrix: ITIL Service-Review&lt;/span&gt;'''</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|style="vertical-align:top; text-align:center" colspan="4" style="background:#ffffdd;"| '''&lt;span id="RACI-Matrix-Service-Review"&gt;Verantwortlichkeits-Matrix: ITIL Service-Review&lt;/span&gt;'''</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! style=&quot;background:#ffffee; width: 45%; text-align:center&quot; | ITIL-Rolle / Teil-Prozess</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! style=&quot;background:#ffffee; width: 45%; text-align:center&quot; | ITIL-Rolle / Teil-Prozess</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l99">Zeile 99:</td> <td colspan="2" class="diff-lineno">Zeile 110:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>==<del style="font-weight: bold; text-decoration: none;">[ Infobox ]</del>==</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>==<ins style="font-weight: bold; text-decoration: none;">Anmerkungen</ins>==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;<del style="font-weight: bold; text-decoration: none;">&lt;table class="wikitable"&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;<ins style="font-weight: bold; text-decoration: none;">Von</ins>:<ins style="font-weight: bold; text-decoration: none;">&amp;#160;&amp;#160;</ins>Stefan Kempter&amp;<ins style="font-weight: bold; text-decoration: none;">#160</ins>;&lt;a rel="author" href="https://plus.google.com/111925560448291102517<ins style="font-weight: bold; text-decoration: none;">/about</ins>"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="<ins style="font-weight: bold; text-decoration: none;">Von</ins>: Stefan Kempter | Profil auf Google+" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;<ins style="font-weight: bold; text-decoration: none;">, IT Process Maps.</ins>&lt;/<ins style="font-weight: bold; text-decoration: none;">p</ins>&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;tr&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;td&gt;Link zu dieser Seite</del>:<del style="font-weight: bold; text-decoration: none;">&lt;/td&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;<ins style="font-weight: bold; text-decoration: none;">p</ins>&gt;<ins style="font-weight: bold; text-decoration: none;">&amp;nbsp;</ins>&lt;/<ins style="font-weight: bold; text-decoration: none;">p</ins>&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;td&gt;&lt;a itemprop="url" href="https://wiki.de.it-processmaps.com/index.php/Service-Review"&gt;https://wiki.de.it-processmaps.com/index.php/Service-Review&lt;/a&gt;&lt;/td&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;/tr&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;tr&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;td&gt;Sprachversionen:&lt;/td&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;td&gt;&lt;span itemprop="inLanguage" content="de"&gt;Deutsch&lt;/span&gt; | &lt;span&gt;&lt;a itemprop="citation" class="external text" href="https://wiki.en.it-processmaps.com/index.php/Service_Review" title="Service Review"&gt;English&lt;/a&gt;&lt;/span&gt;&lt;/td&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;/tr&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;tr&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;td&gt;Abbildung:&lt;/td&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;td style="vertical-align:top"&gt;&lt;a itemprop="primaryImageOfPage" href="https://wiki.de.it-processmaps.com/images/a/af/Itil-service-review.jpg" title="Service Review"&gt;ITIL Service Review (.JPG)&lt;/a&gt;&lt;/td&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;/tr&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;tr&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;td&gt;Autor:&lt;/td&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;td&gt;&lt;span itemprop="author"&gt;</del>Stefan Kempter<del style="font-weight: bold; text-decoration: none;">&lt;/span&gt;, &lt;span itemprop="creator copyrightHolder publisher"&gt;IT Process Maps&lt;/span&gt; &amp;nbsp;</del>&amp;<del style="font-weight: bold; text-decoration: none;">nbsp</del>; &lt;a rel="author" href="https://plus.google.com/111925560448291102517"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="<del style="font-weight: bold; text-decoration: none;">von</del>: Stefan Kempter | Profil auf Google+" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;&lt;/<del style="font-weight: bold; text-decoration: none;">td</del>&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">/tr</del>&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;/<del style="font-weight: bold; text-decoration: none;">table</del>&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;small&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;small&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l134">Zeile 134:</td> <td colspan="2" class="diff-lineno">Zeile 130:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/small&gt;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/small&gt;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;/<del style="font-weight: bold; text-decoration: none;">div</del>&gt;&lt;<del style="font-weight: bold; text-decoration: none;">!-- end of </del>schema.org/WebPage --&gt;&lt;p&gt;&lt;/html&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;<ins style="font-weight: bold; text-decoration: none;">!-- define schema.org</ins>/<ins style="font-weight: bold; text-decoration: none;">WebPage --</ins>&gt; &lt;<ins style="font-weight: bold; text-decoration: none;">span itemscope itemtype="https://</ins>schema.org/WebPage<ins style="font-weight: bold; text-decoration: none;">" itemref="md-webpage</ins>-<ins style="font-weight: bold; text-decoration: none;">description"&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="alternativeHeadline" content="ITIL Service</ins>-<ins style="font-weight: bold; text-decoration: none;">Review" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="name" content="Service-Review" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; 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color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- Diese Seite liegt in folgenden Kategorien: --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- Diese Seite liegt in folgenden Kategorien: --&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:ITIL V3]][[Kategorie:ITIL 2011]][[Kategorie:ITIL-Prozess]][[Kategorie:Continual Service Improvement]][[Kategorie:Service-Review|!]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:ITIL V3]][[Kategorie:ITIL 2011]][[Kategorie:ITIL-Prozess]][[Kategorie:Continual Service Improvement]][[Kategorie:Service-Review|!]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td></tr> </table>

Andrea https://wiki.de.it-processmaps.com/index.php?title=Service-Review&diff=8238&oldid=prev 2013-12-07T11:05:08Z

<p></p> <a href="https://wiki.de.it-processmaps.com/index.php?title=Service-Review&amp;diff=8238&amp;oldid=6387">Änderungen zeigen</a>

Andrea https://wiki.de.it-processmaps.com/index.php?title=Service-Review&diff=6387&oldid=prev 2012-02-17T10:15:42Z

<p><span class="autocomment">Definitionen</span></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 17. Februar 2012, 12:15 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l21">Zeile 21:</td> <td colspan="2" class="diff-lineno">Zeile 21:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">=</del>== Prozess-Beschreibung <del style="font-weight: bold; text-decoration: none;">=</del>==</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>== Prozess-Beschreibung ==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Image:Itil-service-review.jpg|right|thumb|370px|alt=Service Review ITIL|[https://wiki.de.it-processmaps.com/images/pdf/Prozessuebersicht-service-review-itil.pdf ITIL Service-Review]]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Image:Itil-service-review.jpg|right|thumb|370px|alt=Service Review ITIL|[https://wiki.de.it-processmaps.com/images/pdf/Prozessuebersicht-service-review-itil.pdf ITIL Service-Review]]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Mit ITIL V3 <del style="font-weight: bold; text-decoration: none;">(2007) </del>wurde ein deutlicherer Fokus auf die kontinuierliche Verbesserung von Services und Prozessen gesetzt, als dies in der vorhergehenden ITIL-Version 2 der Fall war. [[Service-Review|Service-Reviews]] <del style="font-weight: bold; text-decoration: none;">waren </del>seither Teil der Disziplin "Kontinuierliche Serviceverbesserung (CSI)".</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Mit ITIL V3 wurde ein deutlicherer Fokus auf die kontinuierliche Verbesserung von Services und Prozessen gesetzt, als dies in der vorhergehenden ITIL-Version 2 der Fall war. [[Service-Review|Service-Reviews]] <ins style="font-weight: bold; text-decoration: none;">sind </ins>seither Teil der Disziplin "Kontinuierliche Serviceverbesserung (CSI)".</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">In der aktuellen Version '''''ITIL 2011''''' werden Service-Reviews als eigenständiger Prozess innerhalb von CSI behandelt. </del>Das Übersichts-Diagramm zum [[Media:Itil-service-review.jpg|Service-Review (.JPG)]] illustriert die wichtigsten Schnittstellen des ITIL-Prozesses (''siehe Abbildung 1'').</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Das Übersichts-Diagramm zum [[Media:Itil-service-review.jpg|Service-Review (.JPG)]] illustriert die wichtigsten Schnittstellen des ITIL-Prozesses (''siehe Abbildung 1'').</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l44">Zeile 44:</td> <td colspan="2" class="diff-lineno">Zeile 44:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>;&lt;span id=&quot;Vorschlag Service-Optimierung&quot;&gt;Vorschlag zur Service-Optimierung&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>;&lt;span id=&quot;Vorschlag Service-Optimierung&quot;&gt;Vorschlag zur Service-Optimierung&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:<del style="font-weight: bold; text-decoration: none;">Vorschläge </del>zur Verbesserung der Qualität oder Wirtschaftlichkeit von Services, die von anderen Service-Management-Prozessen an Continual Service Improvement übergeben werden. Solche Vorschläge können an jeder Stelle innerhalb der IT-Organisation entstehen, und Verbesserungen können sowohl die Art und Weise der Bereitstellung von Services als auch die Gestaltung von Service-Vereinbarungen (SLAs, OLAs und UCs) betreffen.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:<ins style="font-weight: bold; text-decoration: none;">Ein Vorschlag </ins>zur Verbesserung der Qualität oder Wirtschaftlichkeit von Services, die von anderen Service-Management-Prozessen an Continual Service Improvement übergeben werden. Solche Vorschläge können an jeder Stelle innerhalb der IT-Organisation entstehen, und Verbesserungen können sowohl die Art und Weise der Bereitstellung von Services als auch die Gestaltung von Service-Vereinbarungen (SLAs, OLAs und UCs) betreffen.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>;&lt;span id=&quot;Bericht zum Service-Review&quot;&gt;Bericht zum Service-Review&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>;&lt;span id=&quot;Bericht zum Service-Review&quot;&gt;Bericht zum Service-Review&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:Ein Dokument mit den Ergebnissen und Schlussfolgerungen aus einem [[Service-Review]]. Dieses Protokoll ist ein wichtiger Input für die Definition von Optimierungs-Maßnahmen (siehe auch: [[Checkliste Bericht <del style="font-weight: bold; text-decoration: none;">zur </del>Service-<del style="font-weight: bold; text-decoration: none;">Evaluierung</del>|ITIL-Checkliste Bericht zum Service-Review]]).</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:Ein Dokument mit den Ergebnissen und Schlussfolgerungen aus einem [[Service-Review]]. Dieses Protokoll ist ein wichtiger Input für die Definition von Optimierungs-Maßnahmen (siehe auch: [[Checkliste Bericht <ins style="font-weight: bold; text-decoration: none;">zum </ins>Service-<ins style="font-weight: bold; text-decoration: none;">Review</ins>|ITIL-Checkliste Bericht zum Service-Review]]).</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">=</del>== KPIs | Checklisten <del style="font-weight: bold; text-decoration: none;">=</del>==</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>== KPIs | Checklisten ==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[ITIL-Kennzahlen CSI - Kontinuierliche Serviceverbesserung#ITIL-Kennzahlen Service-Review|Kennzahlen (KPIs) Service-Review]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[ITIL-Kennzahlen CSI - Kontinuierliche Serviceverbesserung#ITIL-Kennzahlen Service-Review|Kennzahlen (KPIs) Service-Review]]</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* [[Checkliste Bericht <del style="font-weight: bold; text-decoration: none;">zur </del>Service-<del style="font-weight: bold; text-decoration: none;">Evaluierung</del>|Bericht zum Service-Review]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* [[Checkliste Bericht <ins style="font-weight: bold; text-decoration: none;">zum </ins>Service-<ins style="font-weight: bold; text-decoration: none;">Review</ins>|Bericht zum Service-Review]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l69">Zeile 69:</td> <td colspan="2" class="diff-lineno">Zeile 69:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| valign=&quot;top&quot;  colspan=&quot;4&quot; style=&quot;background:#ffffdd;&quot; align=&quot;center&quot;| &#039;&#039;&#039;Verantwortlichkeits-Matrix: ITIL Service-Review&#039;&#039;&#039;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| valign=&quot;top&quot;  colspan=&quot;4&quot; style=&quot;background:#ffffdd;&quot; align=&quot;center&quot;| &#039;&#039;&#039;Verantwortlichkeits-Matrix: ITIL Service-Review&#039;&#039;&#039;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>! width="<del style="font-weight: bold; text-decoration: none;">65</del>%" align="center" style="background:#ffffee;" | ITIL-Rolle / Teil-Prozess</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>! width="<ins style="font-weight: bold; text-decoration: none;">45</ins>%" align="center" style="background:#ffffee;" | ITIL-Rolle / Teil-Prozess</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! style=&quot;background:#ffffee;&quot; | [[Service-Review#CSI Manager|CSI Manager]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! style=&quot;background:#ffffee;&quot; | [[Service-Review#CSI Manager|CSI Manager]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! style=&quot;background:#ffffee;&quot; | Service Owner[[Service-Review#Rollen|&lt;small&gt;[3]&lt;/small&gt;]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! style=&quot;background:#ffffee;&quot; | Service Owner[[Service-Review#Rollen|&lt;small&gt;[3]&lt;/small&gt;]]</div></td></tr> </table>

Andrea https://wiki.de.it-processmaps.com/index.php?title=Service-Review&diff=6045&oldid=prev 2011-12-17T09:55:53Z

<p>Die Seite wurde neu angelegt: „&lt;seo metakeywords=&quot;itil service review, itil service-review, service review itil&quot; metadescription=&quot;ITIL Service-Review: Prozess-Definition, Teil-Prozesse. Zusatzi…“</p> <p><b>Neue Seite</b></p><div>&lt;seo metakeywords=&quot;itil service review, itil service-review, service review itil&quot; metadescription=&quot;ITIL Service-Review: Prozess-Definition, Teil-Prozesse. Zusatzinformationen zum Service-Review: Rollen, Checklisten, KPIs...&quot; /&gt;<br /> &lt;imagemap&gt;<br /> Image:ITIL-Wiki-english.jpg|Service Review<br /> default [https://wiki.en.it-processmaps.com/index.php/Service_Review this Page in English]<br /> desc none<br /> &lt;/imagemap&gt;<br /> &lt;br style=&quot;clear:both;&quot;/&gt;<br /> <br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ==&lt;span id=&quot;Service Review ITIL&quot;&gt;Überblick&lt;/span&gt;==<br /> <br /> &#039;&#039;&#039;Ziel:&#039;&#039;&#039; &#039;&#039;ITIL Service-Review&#039;&#039; unterzieht Business Services und Infrastruktur-Services regelmäßigen Reviews. Der Prozess Service-Review verfolgt das Ziel, die Service-Qualität dort zu verbessern, wo dies erforderlich ist, und - wann immer dies möglich ist - die Services noch wirtschaftlicher zu erstellen.<br /> <br /> &#039;&#039;&#039;Deutsche Bezeichnung&#039;&#039;&#039;: Service-Review<br /> <br /> &#039;&#039;&#039;Teil von&#039;&#039;&#039;: [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|Continual Service Improvement (Kontinuierliche Serviceverbesserung)]]<br /> <br /> &#039;&#039;&#039;Prozessverantwortlicher&#039;&#039;&#039;: [[Service-Review#CSI Manager|CSI Manager]]<br /> <br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> === Prozess-Beschreibung ===<br /> <br /> [[Image:Itil-service-review.jpg|right|thumb|370px|alt=Service Review ITIL|[https://wiki.de.it-processmaps.com/images/pdf/Prozessuebersicht-service-review-itil.pdf ITIL Service-Review]]]<br /> <br /> Mit ITIL V3 (2007) wurde ein deutlicherer Fokus auf die kontinuierliche Verbesserung von Services und Prozessen gesetzt, als dies in der vorhergehenden ITIL-Version 2 der Fall war. [[Service-Review|Service-Reviews]] waren seither Teil der Disziplin &quot;Kontinuierliche Serviceverbesserung (CSI)&quot;.<br /> <br /> In der aktuellen Version &#039;&#039;&#039;&#039;&#039;ITIL 2011&#039;&#039;&#039;&#039;&#039; werden Service-Reviews als eigenständiger Prozess innerhalb von CSI behandelt. Das Übersichts-Diagramm zum [[Media:Itil-service-review.jpg|Service-Review (.JPG)]] illustriert die wichtigsten Schnittstellen des ITIL-Prozesses (&#039;&#039;siehe Abbildung 1&#039;&#039;).<br /> <br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> == Teil-Prozesse ==<br /> <br /> Innerhalb von [[Service-Review]] sind keine Teil-Prozesse spezifiziert.<br /> <br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> == Definitionen ==<br /> <br /> Die folgenden ITIL-Begriffe and Acronyme (&#039;&#039;Informations-Objekte&#039;&#039;) werden im Prozess Service-Review zur Darstellung der Prozess-Outputs und -Inputs verwendet:<br /> <br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ;&lt;span id=&quot;Vorschlag Service-Optimierung&quot;&gt;Vorschlag zur Service-Optimierung&lt;/span&gt;<br /> :Vorschläge zur Verbesserung der Qualität oder Wirtschaftlichkeit von Services, die von anderen Service-Management-Prozessen an Continual Service Improvement übergeben werden. Solche Vorschläge können an jeder Stelle innerhalb der IT-Organisation entstehen, und Verbesserungen können sowohl die Art und Weise der Bereitstellung von Services als auch die Gestaltung von Service-Vereinbarungen (SLAs, OLAs und UCs) betreffen.<br /> <br /> ;&lt;span id=&quot;Bericht zum Service-Review&quot;&gt;Bericht zum Service-Review&lt;/span&gt;<br /> :Ein Dokument mit den Ergebnissen und Schlussfolgerungen aus einem [[Service-Review]]. Dieses Protokoll ist ein wichtiger Input für die Definition von Optimierungs-Maßnahmen (siehe auch: [[Checkliste Bericht zur Service-Evaluierung|ITIL-Checkliste Bericht zum Service-Review]]).<br /> <br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> === KPIs | Checklisten ===<br /> <br /> * [[ITIL-Kennzahlen CSI - Kontinuierliche Serviceverbesserung#ITIL-Kennzahlen Service-Review|Kennzahlen (KPIs) Service-Review]]<br /> * [[Checkliste Bericht zur Service-Evaluierung|Bericht zum Service-Review]]<br /> <br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> == Rollen | Verantwortlichkeiten ==<br /> <br /> ;&lt;span id=&quot;CSI Manager&quot;&gt;CSI Manager - Prozessverantwortlicher&lt;/span&gt;<br /> :Der Continual Service Improvement Manager bzw. CSI Manager ist für das Management von Verbesserungen an den Prozessen des IT Service Managements und den IT-Services während ihres gesamten Lebenszyklus verantwortlich. Er überwacht kontinuierlich die Performance des Service-Providers und entwirft Verbesserungen an den Prozessen, den Services und der Infrastruktur und sorgt so für zunehmende Effizienz, Effektivität und Wirtschaftlichkeit.<br /> <br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> {| border=&quot;1&quot; align=&quot;center&quot; cellpadding=&quot;5&quot; cellspacing=&quot;0&quot; style=&quot;text-align:center;&quot; valign=&quot;top&quot;<br /> |-<br /> | valign=&quot;top&quot; colspan=&quot;4&quot; style=&quot;background:#ffffdd;&quot; align=&quot;center&quot;| &#039;&#039;&#039;Verantwortlichkeits-Matrix: ITIL Service-Review&#039;&#039;&#039;<br /> |-<br /> ! width=&quot;65%&quot; align=&quot;center&quot; style=&quot;background:#ffffee;&quot; | ITIL-Rolle / Teil-Prozess<br /> ! style=&quot;background:#ffffee;&quot; | [[Service-Review#CSI Manager|CSI Manager]]<br /> ! style=&quot;background:#ffffee;&quot; | Service Owner[[Service-Review#Rollen|&lt;small&gt;[3]&lt;/small&gt;]]<br /> ! style=&quot;background:#ffffee;&quot; | Business Relationship Manager[[Service-Review#Rollen|&lt;small&gt;[3]&lt;/small&gt;]]<br /> |-<br /> | align=&quot;left&quot; |[[Service-Review]]&lt;br /&gt; &#039;&#039;(keine Teil-Prozesse spezifiziert)&#039;&#039;<br /> | A[[Service-Review#Accountable|&lt;small&gt;[1]&lt;/small&gt;]]R[[Service-Review#Responsible|&lt;small&gt;[2]&lt;/small&gt;]]<br /> | R<br /> | R<br /> |-<br /> |}<br /> <br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> &#039;&#039;&#039;Erläuterungen&#039;&#039;&#039;<br /> <br /> &lt;span id=&quot;Accountable&quot;&gt;[1] &#039;&#039;A: Accountable&#039;&#039; i.S.d. RACI-Modells: Verantwortlich dafür, dass ITIL Service-Review Management als Gesamt-Prozess korrekt und vollständig ausgeführt wird.&lt;/span&gt;<br /> <br /> &lt;span id=&quot;Responsible&quot;&gt;[2] &#039;&#039;R: Responsible&#039;&#039; i.S.d. RACI-Modells: Verantwortlich für die Ausführung bestimmter Aufgaben in Service-Review.&lt;/span&gt;<br /> <br /> &lt;span id=&quot;Rollen&quot;&gt;[3] siehe [[Rollen in ITIL V3|&amp;#8594; Rollen-Beschreibungen]]&lt;/span&gt;<br /> <br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> &lt;!-- Diese Seite liegt in folgenden Kategorien: --&gt;<br /> [[Kategorie:ITIL V3]][[Kategorie:ITIL 2011]][[Kategorie:ITIL-Prozess]][[Kategorie:Continual Service Improvement]][[Kategorie:Service-Review|!]]<br /> &lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div>

Andrea