https://wiki.de.it-processmaps.com/index.php?action=history&feed=atom&title=ITIL_Service_Operation_-_Servicebetrieb 2026-04-12T10:27:38Z Versionsgeschichte dieser Seite in IT Process Wiki MediaWiki 1.45.1 https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&diff=9643&oldid=prev 2023-12-30T17:06:39Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 30. 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border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:site" content="@itprocessmaps"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:creator" content="@itprocessmaps"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:title" content="ITIL Service Operation - Servicebetrieb | IT Process Wiki"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:description" content="TIL Service Operation stellt sicher, dass die IT Services effektiv und effizient erbracht werden."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image" content="https://wiki.de.it-processmaps.com/images/9/96/Service-operation-itil.jpg"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image:alt" content="Die Prozesse in ITIL Service Operation (ITIL Servicebetrieb): Event Management, Incident Management, Request Fulfilment, Access Management, Problem Management, IT Operations Control (Steuerung des IT-Betriebs), Facilities Management, Application Management und Technical Management."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/103931183857349076198/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/103931183857349076198/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> </table>

Andrea https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&diff=9558&oldid=prev 2022-03-08T10:16:02Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 8. März 2022, 12:16 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l23">Zeile 23:</td> <td colspan="2" class="diff-lineno">Zeile 23:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Image:ITIL-Wiki-teilen.jpg|right|diese Seite teilen|141px</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Image:ITIL-Wiki-english-es.jpg<ins style="font-weight: bold; text-decoration: none;">|right</ins>|ES - EN - Service Operation|163px</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">rect 55 0 99 36 [https://www.linkedin.com/shareArticle?mini=true&amp;url=https%3A%2F%2Fwiki.de.it-processmaps.com%2Findex.php%2FITIL_Service_Operation_-_Servicebetrieb&amp;hl=de_DE&amp;source=IT%20Process%20Wiki diese Seite auf LinkedIn teilen]</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.de.it-processmaps.com%2Findex.php%2FITIL_Service_Operation_-_Servicebetrieb&amp;text=%23ITILwiki%20%7C%20ITIL%20Service%20Operation%20-%20Prozessbeschreibung%0A%E2%96%BA&amp;lang=de&amp;via=itprocessmaps diese Seite auf Twitter teilen]</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">desc none</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;/imagemap&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;imagemap&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Image:ITIL-Wiki-english-es.jpg|ES - EN - Service Operation|163px</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>rect 76 0 114 36 [https://wiki.es.it-processmaps.com/index.php/ITIL_Operaci%C3%B3n_del_Servicio esta página en español]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>rect 76 0 114 36 [https://wiki.es.it-processmaps.com/index.php/ITIL_Operaci%C3%B3n_del_Servicio esta página en español]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>rect 115 0 163 36 [https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation this Page in English]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>rect 115 0 163 36 [https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation this Page in English]</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l113">Zeile 113:</td> <td colspan="2" class="diff-lineno">Zeile 107:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;Nachdem die in ITIL V3 beschriebenen Prozesse mit der Einführung von ITIL V4 nicht ihre Gültigkeit verloren haben, können Organisationen, die ihre Service-Operation-Prozesse definieren müssen, die Prozesse aus ITIL V3 nach wie vor als Vorlage verwenden.&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;Nachdem die in ITIL V3 beschriebenen Prozesse mit der Einführung von ITIL V4 nicht ihre Gültigkeit verloren haben, können Organisationen, die ihre Service-Operation-Prozesse definieren müssen, die Prozesse aus ITIL V3 nach wie vor als Vorlage verwenden.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="<del style="font-weight: bold; text-decoration: none;">background</del>:#<del style="font-weight: bold; text-decoration: none;">ecfdec</del>; padding: 0.5em 1em;"&gt;&lt;i&gt;&lt;u&gt;Hinweis&lt;/u&gt;:&lt;/i&gt; In unserem &lt;i&gt;YaSM Service-Management-Wiki&lt;/i&gt; beschreiben wir ein &lt;a class="external" href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse" title="Service-Management-Prozesse"&gt;schlankeres Modell mit 19 Service-Management-Prozessen&lt;/a&gt;, das gut zu ITIL 4 passt, wo einfache und praktikable Lösungen bevorzugt werden. Im YaSM-Prozessmodell ist ein &lt;a class="external" href="https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services" title="YaSM Service Operation (Service-Betrieb)"&gt;Service-Operation-Prozess&lt;/a&gt; enthalten, der eine gute Ausgangsbasis für Organisationen darstellt, die ITIL 4 einführen möchten.&lt;/p&gt;&lt;/html&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="<ins style="font-weight: bold; text-decoration: none;">border</ins>: <ins style="font-weight: bold; text-decoration: none;">8px solid </ins>#<ins style="font-weight: bold; text-decoration: none;">cef6e3</ins>; padding: 0.5em 1em;"&gt;&lt;i&gt;&lt;u&gt;Hinweis&lt;/u&gt;:<ins style="font-weight: bold; text-decoration: none;">&lt;br /&gt;</ins>&lt;/i&gt; In unserem &lt;i&gt;YaSM Service-Management-Wiki&lt;/i&gt; beschreiben wir ein &lt;a class="external" href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse" title="Service-Management-Prozesse"&gt;schlankeres Modell mit 19 Service-Management-Prozessen&lt;/a&gt;, das gut zu ITIL 4 passt, wo einfache und praktikable Lösungen bevorzugt werden.<ins style="font-weight: bold; text-decoration: none;">&lt;br /&gt;&lt;br /&gt; </ins>Im YaSM-Prozessmodell ist ein &lt;a class="external" href="https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services" title="YaSM Service Operation (Service-Betrieb)"&gt;Service-Operation-Prozess&lt;/a&gt; enthalten, der eine gute Ausgangsbasis für Organisationen darstellt, die ITIL 4 einführen möchten.&lt;/p&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id=&quot;Zusatzinformationen&quot;&gt;KPIs | Checklisten | Rollen&lt;/span&gt;==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id=&quot;Zusatzinformationen&quot;&gt;KPIs | Checklisten | Rollen&lt;/span&gt;==</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l203">Zeile 203:</td> <td colspan="2" class="diff-lineno">Zeile 197:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:ITIL V3]][[Kategorie:ITIL 2011]][[Kategorie:ITIL-Disziplin]][[Kategorie:ITIL-Prozess|4]][[Kategorie:Service Operation|!]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:ITIL V3]][[Kategorie:ITIL 2011]][[Kategorie:ITIL-Disziplin]][[Kategorie:ITIL-Prozess|4]][[Kategorie:Service Operation|!]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> </table>

Andrea https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&diff=9349&oldid=prev 2019-12-14T12:08:27Z

<p></p> <a href="https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&amp;diff=9349&amp;oldid=9289">Änderungen zeigen</a>

Andrea https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&diff=9289&oldid=prev 2019-09-21T17:00:27Z

<p></p> <a href="https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&amp;diff=9289&amp;oldid=9221">Änderungen zeigen</a>

Andrea https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&diff=9221&oldid=prev 2019-05-30T13:53:01Z

<p>Verweise auf ITIL 2011 durch ITIL V3 ersetzt.</p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 30. Mai 2019, 15:53 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l31">Zeile 31:</td> <td colspan="2" class="diff-lineno">Zeile 31:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&#039;&#039;&#039;&lt;span ID=&quot;ITIL Service Operation&quot;&gt;Ziel:&lt;/span&gt;&#039;&#039;&#039; &lt;html&gt;&lt;span id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;&lt;i&gt;ITIL Service Operation&lt;/i&gt; stellt sicher, dass die IT Services effektiv und effizient erbracht werden. Die Service-Operation-Phase beinhaltet die Erfüllung von Anwender-Anfragen und Erarbeitung von Problemlösungen ebenso wie die Erbringung von Betriebsaufgaben im laufenden Tagesgeschäft.&lt;/span&gt;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&#039;&#039;&#039;&lt;span ID=&quot;ITIL Service Operation&quot;&gt;Ziel:&lt;/span&gt;&#039;&#039;&#039; &lt;html&gt;&lt;span id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;&lt;i&gt;ITIL Service Operation&lt;/i&gt; stellt sicher, dass die IT Services effektiv und effizient erbracht werden. Die Service-Operation-Phase beinhaltet die Erfüllung von Anwender-Anfragen und Erarbeitung von Problemlösungen ebenso wie die Erbringung von Betriebsaufgaben im laufenden Tagesgeschäft.&lt;/span&gt;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Deutsche Bezeichnung&lt;/b&gt;: Service Operation (Servicebetrieb)&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Deutsche Bezeichnung&lt;/b&gt;: Service Operation (Servicebetrieb)&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Teil von&lt;/b&gt;: &lt;a href="https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse#ITIL_Prozesse_nach_ITIL_2011" title="ITIL-Prozesse"&gt;IT Service Management | ITIL<del style="font-weight: bold; text-decoration: none;">-2011</del>-Prozesse&lt;/a&gt;&lt;/html&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Teil von&lt;/b&gt;: &lt;a href="https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse#ITIL_Prozesse_nach_ITIL_2011" title="ITIL-Prozesse"&gt;IT Service Management | ITIL-Prozesse&lt;/a&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l44">Zeile 44:</td> <td colspan="2" class="diff-lineno">Zeile 44:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Image:service-operation-itil.jpg|right|alt=ITIL Service Operation|[[#Prozesse: ITIL Service Operation|ITIL Service Operation]] - <del style="font-weight: bold; text-decoration: none;">&lt;br /&gt;</del>Gewünschten Prozess bitte anklicken!|446px|thumb</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Image:service-operation-itil.jpg|right|alt=ITIL Service Operation|[[#Prozesse: ITIL Service Operation|ITIL Service Operation]] - Gewünschten Prozess bitte anklicken!|446px|thumb</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>rect 37 131 137 200 [[Request Fulfilment|Request Fulfilment - Service Operation]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>rect 37 131 137 200 [[Request Fulfilment|Request Fulfilment - Service Operation]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>rect 287 130 388 201 [[Access Management|Access Management - Service Operation]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>rect 287 130 388 201 [[Access Management|Access Management - Service Operation]]</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l59">Zeile 59:</td> <td colspan="2" class="diff-lineno">Zeile 59:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div itemscope=&quot;itemscope&quot; itemtype=&quot;https://schema.org/ItemList&quot;&gt;&lt;!-- define schema.org/ItemList --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div itemscope=&quot;itemscope&quot; itemtype=&quot;https://schema.org/ItemList&quot;&gt;&lt;!-- define schema.org/ItemList --&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;itemListOrder&quot; content=&quot;Ascending&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;itemListOrder&quot; content=&quot;Ascending&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;span itemprop="name" content="Service Operation Haupt-Prozesse:"&gt;Die Phase &lt;strong class="selflink"&gt;ITIL Service Operation&lt;/strong&gt; umfasst <del style="font-weight: bold; text-decoration: none;">nach ITIL 2011 </del>die folgenden &lt;strong&gt;Haupt-Prozesse&lt;/strong&gt;&lt;/span&gt;:</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;span itemprop="name" content="Service Operation Haupt-Prozesse:"&gt;Die Phase &lt;strong class="selflink"&gt;ITIL Service Operation&lt;/strong&gt; umfasst die folgenden &lt;strong&gt;Haupt-Prozesse&lt;/strong&gt;&lt;/span&gt;:</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;#160;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;#160;&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l179">Zeile 179:</td> <td colspan="2" class="diff-lineno">Zeile 179:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Operation_-_Servicebetrieb&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Operation_-_Servicebetrieb&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://wiki.de.it-processmaps.com/images/9/96/Service-operation-itil.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://wiki.de.it-processmaps.com/images/9/96/Service-operation-itil.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop="isPartOf" href="https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse#<del style="font-weight: bold; text-decoration: none;">ITIL_Prozesse_nach_ITIL_2011</del>" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop="isPartOf" href="https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse#<ins style="font-weight: bold; text-decoration: none;">ITIL_Prozesse_nach_ITIL_V3</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;inLanguage&quot; content=&quot;de&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;inLanguage&quot; content=&quot;de&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;citation&quot; href=&quot;https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;citation&quot; href=&quot;https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation&quot; /&gt;</div></td></tr> </table>

Stefan https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&diff=8986&oldid=prev 2018-02-27T13:20:31Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 27. Februar 2018, 15:20 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Zeile 1:</td> <td colspan="2" class="diff-lineno">Zeile 1:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;ITIL Service Operation - Servicebetrieb | IT Process Wiki&lt;/title&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;ITIL Service Operation - Servicebetrieb | IT Process Wiki&lt;/title&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;service operation, itil service operation, service operation itil, service operations&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;service operation, itil service operation, service operation itil, service operations&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="description" content="ITIL Service Operation<del style="font-weight: bold; text-decoration: none;">: Prozess-Überblick (</del>.<del style="font-weight: bold; text-decoration: none;">PDF). Zusatz</del>-<del style="font-weight: bold; text-decoration: none;">Informationen zu Service </del>Operation<del style="font-weight: bold; text-decoration: none;">: Prozesse, Rollen, Checklisten, KPIs, ..</del>." /&gt;   </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="description" content="ITIL Service Operation <ins style="font-weight: bold; text-decoration: none;">stellt sicher, dass die IT Services effektiv und effizient erbracht werden</ins>. <ins style="font-weight: bold; text-decoration: none;">Die Service</ins>-Operation<ins style="font-weight: bold; text-decoration: none;">-Phase beinhaltet die Erfüllung von Anwender-Anfragen und Erarbeitung von Problemlösungen ebenso wie die Erbringung von Betriebsaufgaben im laufenden Tagesgeschäft</ins>." /&gt;   </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Operation_-_Servicebetrieb&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Operation_-_Servicebetrieb&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;ITIL Service Operation - Servicebetrieb | IT Process Wiki&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;ITIL Service Operation - Servicebetrieb | IT Process Wiki&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l146">Zeile 146:</td> <td colspan="2" class="diff-lineno">Zeile 146:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a rel="author" href="https://<del style="font-weight: bold; text-decoration: none;">plus</del>.<del style="font-weight: bold; text-decoration: none;">google</del>.com/<del style="font-weight: bold; text-decoration: none;">111925560448291102517</del>/<del style="font-weight: bold; text-decoration: none;">about</del>"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="<del style="font-weight: bold; text-decoration: none;">/skins/Vector</del>/images<del style="font-weight: bold; text-decoration: none;">/itpm</del>/bookmarking/<del style="font-weight: bold; text-decoration: none;">gplus</del>.png" width="16" height="16" title="Von: Stefan Kempter | Profil auf <del style="font-weight: bold; text-decoration: none;">Google+</del>" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;, IT Process Maps.&lt;/p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a rel="author" href="https://<ins style="font-weight: bold; text-decoration: none;">www</ins>.<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.com/<ins style="font-weight: bold; text-decoration: none;">in</ins>/<ins style="font-weight: bold; text-decoration: none;">stefankempter</ins>"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.png" width="16" height="16" title="Von: Stefan Kempter | Profil auf <ins style="font-weight: bold; text-decoration: none;">LinkedIn</ins>" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;, IT Process Maps.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;small&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;small&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemscope="itemscope<del style="font-weight: bold; text-decoration: none;">" </del>itemtype="http://<del style="font-weight: bold; text-decoration: none;">data-vocabulary</del>.org/<del style="font-weight: bold; text-decoration: none;">Breadcrumb</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <ins style="font-weight: bold; text-decoration: none;">itemprop="breadcrumb" </ins>itemscope <ins style="font-weight: bold; text-decoration: none;">itemtype</ins>=<ins style="font-weight: bold; text-decoration: none;">"http://schema.org/BreadcrumbList"&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://wiki.de.it-processmaps.com/index.php/Event_Management<del style="font-weight: bold; text-decoration: none;">" itemprop="url</del>"&gt;&lt;span itemprop="<del style="font-weight: bold; text-decoration: none;">title</del>"&gt;Event Management&lt;/span&gt;&lt;/a&gt; <del style="font-weight: bold; text-decoration: none;">› </del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;span itemprop="itemListElement</ins>" itemscope itemtype="http://<ins style="font-weight: bold; text-decoration: none;">schema</ins>.org/<ins style="font-weight: bold; text-decoration: none;">ListItem</ins>"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a <ins style="font-weight: bold; text-decoration: none;">itemprop="item" </ins>href="https://wiki.de.it-processmaps.com/index.php/Event_Management"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <del style="font-weight: bold; text-decoration: none;">itemscope</del>="itemscope<del style="font-weight: bold; text-decoration: none;">" </del>itemtype="http://<del style="font-weight: bold; text-decoration: none;">data-vocabulary</del>.org/<del style="font-weight: bold; text-decoration: none;">Breadcrumb</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop="<ins style="font-weight: bold; text-decoration: none;">name</ins>"&gt;Event Management&lt;/span&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://wiki.de.it-processmaps.com/index.php/Incident_Management<del style="font-weight: bold; text-decoration: none;">" itemprop="url</del>"&gt;&lt;span itemprop="<del style="font-weight: bold; text-decoration: none;">title</del>"&gt;Incident Mgmt.&lt;/span&gt;&lt;/a&gt; <del style="font-weight: bold; text-decoration: none;">› </del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="position" content="1"&gt;</ins>&lt;/span&gt; <ins style="font-weight: bold; text-decoration: none;">›</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <ins style="font-weight: bold; text-decoration: none;">itemprop</ins>=<ins style="font-weight: bold; text-decoration: none;">"itemListElement</ins>" itemscope itemtype="http://<ins style="font-weight: bold; text-decoration: none;">schema</ins>.org/<ins style="font-weight: bold; text-decoration: none;">ListItem</ins>"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <del style="font-weight: bold; text-decoration: none;">itemscope</del>="itemscope<del style="font-weight: bold; text-decoration: none;">" </del>itemtype="http://<del style="font-weight: bold; text-decoration: none;">data-vocabulary</del>.org/<del style="font-weight: bold; text-decoration: none;">Breadcrumb</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a <ins style="font-weight: bold; text-decoration: none;">itemprop="item" </ins>href="https://wiki.de.it-processmaps.com/index.php/Incident_Management"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://wiki.de.it-processmaps.com/index.php/Request_Fulfilment<del style="font-weight: bold; text-decoration: none;">" itemprop="url</del>"&gt;&lt;span itemprop="<del style="font-weight: bold; text-decoration: none;">title</del>"&gt;Request Fulfilment&lt;/span&gt;&lt;/a&gt; <del style="font-weight: bold; text-decoration: none;">› </del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop="<ins style="font-weight: bold; text-decoration: none;">name</ins>"&gt;Incident Mgmt.&lt;/span&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="position" content="2"&gt;</ins>&lt;/span&gt; <ins style="font-weight: bold; text-decoration: none;">›</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <del style="font-weight: bold; text-decoration: none;">itemscope</del>="itemscope<del style="font-weight: bold; text-decoration: none;">" </del>itemtype="http://<del style="font-weight: bold; text-decoration: none;">data-vocabulary</del>.org/<del style="font-weight: bold; text-decoration: none;">Breadcrumb</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <ins style="font-weight: bold; text-decoration: none;">itemprop</ins>=<ins style="font-weight: bold; text-decoration: none;">"itemListElement</ins>" itemscope itemtype="http://<ins style="font-weight: bold; text-decoration: none;">schema</ins>.org/<ins style="font-weight: bold; text-decoration: none;">ListItem</ins>"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://wiki.de.it-processmaps.com/index.php/Access_Management<del style="font-weight: bold; text-decoration: none;">" itemprop="url</del>"&gt;&lt;span itemprop="<del style="font-weight: bold; text-decoration: none;">title</del>"&gt;Access Mgmt.&lt;/span&gt;&lt;/a&gt; <del style="font-weight: bold; text-decoration: none;">› </del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a <ins style="font-weight: bold; text-decoration: none;">itemprop="item" </ins>href="https://wiki.de.it-processmaps.com/index.php/Request_Fulfilment"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop="<ins style="font-weight: bold; text-decoration: none;">name</ins>"&gt;Request Fulfilment&lt;/span&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <del style="font-weight: bold; text-decoration: none;">itemscope</del>="itemscope<del style="font-weight: bold; text-decoration: none;">" </del>itemtype="http://<del style="font-weight: bold; text-decoration: none;">data-vocabulary</del>.org/<del style="font-weight: bold; text-decoration: none;">Breadcrumb</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="position" content="3"&gt;</ins>&lt;/span&gt; <ins style="font-weight: bold; text-decoration: none;">›</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://wiki.de.it-processmaps.com/index.php/Problem_Management<del style="font-weight: bold; text-decoration: none;">" itemprop="url</del>"&gt;&lt;span itemprop="<del style="font-weight: bold; text-decoration: none;">title</del>"&gt;Problem Mgmt.&lt;/span&gt;&lt;/a&gt; › [...]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <ins style="font-weight: bold; text-decoration: none;">itemprop</ins>=<ins style="font-weight: bold; text-decoration: none;">"itemListElement</ins>" itemscope itemtype="http://<ins style="font-weight: bold; text-decoration: none;">schema</ins>.org/<ins style="font-weight: bold; text-decoration: none;">ListItem</ins>"&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a <ins style="font-weight: bold; text-decoration: none;">itemprop="item" </ins>href="https://wiki.de.it-processmaps.com/index.php/Access_Management"&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop="<ins style="font-weight: bold; text-decoration: none;">name</ins>"&gt;Access Mgmt.&lt;/span&gt;&lt;/a&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="position" content="4"&gt;</ins>&lt;/span&gt; <ins style="font-weight: bold; text-decoration: none;">›</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span <ins style="font-weight: bold; text-decoration: none;">itemprop</ins>=<ins style="font-weight: bold; text-decoration: none;">"itemListElement</ins>" itemscope itemtype="http://<ins style="font-weight: bold; text-decoration: none;">schema</ins>.org/<ins style="font-weight: bold; text-decoration: none;">ListItem</ins>"&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a <ins style="font-weight: bold; text-decoration: none;">itemprop="item" </ins>href="https://wiki.de.it-processmaps.com/index.php/Problem_Management"&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop="<ins style="font-weight: bold; text-decoration: none;">name</ins>"&gt;Problem Mgmt.&lt;/span&gt;&lt;/a<ins style="font-weight: bold; text-decoration: none;">&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="position" content="5"&gt;&lt;/span</ins>&gt; › [...]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/small&gt;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/small&gt;&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l177">Zeile 177:</td> <td colspan="2" class="diff-lineno">Zeile 183:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;citation&quot; href=&quot;https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;citation&quot; href=&quot;https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;citation&quot; href=&quot;https://wiki.es.it-processmaps.com/index.php/ITIL_Operaci%C3%B3n_del_Servicio&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;citation&quot; href=&quot;https://wiki.es.it-processmaps.com/index.php/ITIL_Operaci%C3%B3n_del_Servicio&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop="author" href="https://<del style="font-weight: bold; text-decoration: none;">plus</del>.<del style="font-weight: bold; text-decoration: none;">google</del>.com/<del style="font-weight: bold; text-decoration: none;">111925560448291102517</del>/<del style="font-weight: bold; text-decoration: none;">about</del>" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop="author" href="https://<ins style="font-weight: bold; text-decoration: none;">www</ins>.<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.com/<ins style="font-weight: bold; text-decoration: none;">in</ins>/<ins style="font-weight: bold; text-decoration: none;">stefankempter</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;author&quot; content=&quot;Stefan Kempter&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;author&quot; content=&quot;Stefan Kempter&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;creator copyrightHolder publisher&quot; content=&quot;IT Process Maps&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;creator copyrightHolder publisher&quot; content=&quot;IT Process Maps&quot; /&gt;</div></td></tr> </table>

Andrea https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&diff=8870&oldid=prev 2017-04-27T09:35:35Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 27. April 2017, 11:35 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l16">Zeile 16:</td> <td colspan="2" class="diff-lineno">Zeile 16:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Image:ITIL-Wiki-english-es.jpg|ES - EN - Service Operation|<del style="font-weight: bold; text-decoration: none;">100px</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Image:ITIL-Wiki-teilen.jpg|right|diese Seite teilen|141px</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>rect 0 <del style="font-weight: bold; text-decoration: none;">0 50 30 </del>[https://wiki.es.it-processmaps.com/index.php/ITIL_Operaci%C3%B3n_del_Servicio esta página en español]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">rect 55 0 99 36 [https://www.linkedin.com/shareArticle?mini=true&amp;url=https%3A%2F%2Fwiki.de.it-processmaps.com%2Findex.php%2FITIL_Service_Operation_-_Servicebetrieb&amp;hl=de_DE&amp;source=IT%20Process%20Wiki diese Seite auf LinkedIn teilen]</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>rect <del style="font-weight: bold; text-decoration: none;">50 </del>0 <del style="font-weight: bold; text-decoration: none;">100 30 </del>[https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation this Page in English]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.de.it-processmaps.com%2Findex.php%2FITIL_Service_Operation_-_Servicebetrieb&amp;text=%23ITILwiki%20%7C%20ITIL%20Service%20Operation%20-%20Prozessbeschreibung%0A%E2%96%BA&amp;lang=de&amp;via=itprocessmaps diese Seite auf Twitter teilen]</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">desc none</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;/imagemap&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;imagemap&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Image:ITIL-Wiki-english-es.jpg|ES - EN - Service Operation|<ins style="font-weight: bold; text-decoration: none;">163px</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>rect <ins style="font-weight: bold; text-decoration: none;">76 </ins>0 <ins style="font-weight: bold; text-decoration: none;">114 36 </ins>[https://wiki.es.it-processmaps.com/index.php/ITIL_Operaci%C3%B3n_del_Servicio esta página en español]</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>rect <ins style="font-weight: bold; text-decoration: none;">115 </ins>0 <ins style="font-weight: bold; text-decoration: none;">163 36 </ins>[https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation this Page in English]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc none</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc none</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/imagemap&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/imagemap&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;/p&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&#039;&#039;&#039;&lt;span ID=&quot;ITIL Service Operation&quot;&gt;Ziel:&lt;/span&gt;&#039;&#039;&#039; &lt;html&gt;&lt;span id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;&lt;i&gt;ITIL Service Operation&lt;/i&gt; stellt sicher, dass die IT Services effektiv und effizient erbracht werden. Die Service-Operation-Phase beinhaltet die Erfüllung von Anwender-Anfragen und Erarbeitung von Problemlösungen ebenso wie die Erbringung von Betriebsaufgaben im laufenden Tagesgeschäft.&lt;/span&gt;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&#039;&#039;&#039;&lt;span ID=&quot;ITIL Service Operation&quot;&gt;Ziel:&lt;/span&gt;&#039;&#039;&#039; &lt;html&gt;&lt;span id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;&lt;i&gt;ITIL Service Operation&lt;/i&gt; stellt sicher, dass die IT Services effektiv und effizient erbracht werden. Die Service-Operation-Phase beinhaltet die Erfüllung von Anwender-Anfragen und Erarbeitung von Problemlösungen ebenso wie die Erbringung von Betriebsaufgaben im laufenden Tagesgeschäft.&lt;/span&gt;&lt;/p&gt;</div></td></tr> </table>

Andrea https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&diff=8718&oldid=prev 2017-01-07T09:57:39Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 7. Januar 2017, 11:57 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l4">Zeile 4:</td> <td colspan="2" class="diff-lineno">Zeile 4:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Operation_-_Servicebetrieb&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Operation_-_Servicebetrieb&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;ITIL Service Operation - Servicebetrieb | IT Process Wiki&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;ITIL Service Operation - Servicebetrieb | IT Process Wiki&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:description" content="ITIL Service Operation<del style="font-weight: bold; text-decoration: none;">: Prozess-Überblick (</del>.<del style="font-weight: bold; text-decoration: none;">PDF). Zusatz</del>-<del style="font-weight: bold; text-decoration: none;">Informationen zu Service </del>Operation<del style="font-weight: bold; text-decoration: none;">: Prozesse, Rollen, Checklisten, KPIs, ..</del>." /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:description" content="ITIL Service Operation <ins style="font-weight: bold; text-decoration: none;">stellt sicher, dass die IT Services effektiv und effizient erbracht werden</ins>. <ins style="font-weight: bold; text-decoration: none;">Die Service</ins>-Operation<ins style="font-weight: bold; text-decoration: none;">-Phase beinhaltet die Erfüllung von Anwender-Anfragen und Erarbeitung von Problemlösungen ebenso wie die Erbringung von Betriebsaufgaben im laufenden Tagesgeschäft</ins>." /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;IT Process Wiki - das ITIL&amp;#174;-Wiki&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;IT Process Wiki - das ITIL&amp;#174;-Wiki&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;  </div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l25">Zeile 25:</td> <td colspan="2" class="diff-lineno">Zeile 25:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''&lt;span ID="ITIL Service Operation"&gt;Ziel:&lt;/span&gt;''' &lt;html&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;&lt;i&gt;ITIL Service Operation&lt;/i&gt; stellt sicher, dass die IT Services effektiv und effizient erbracht werden. Service Operation beinhaltet die Erfüllung von Anwender-Anfragen und Erarbeitung von Problemlösungen ebenso wie die Erbringung von Betriebsaufgaben im laufenden Tagesgeschäft.&lt;/span&gt;&lt;/p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''&lt;span ID="ITIL Service Operation"&gt;Ziel:&lt;/span&gt;''' &lt;html&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;&lt;i&gt;ITIL Service Operation&lt;/i&gt; stellt sicher, dass die IT Services effektiv und effizient erbracht werden. <ins style="font-weight: bold; text-decoration: none;">Die </ins>Service<ins style="font-weight: bold; text-decoration: none;">-</ins>Operation<ins style="font-weight: bold; text-decoration: none;">-Phase </ins>beinhaltet die Erfüllung von Anwender-Anfragen und Erarbeitung von Problemlösungen ebenso wie die Erbringung von Betriebsaufgaben im laufenden Tagesgeschäft.&lt;/span&gt;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Deutsche Bezeichnung&lt;/b&gt;: Service Operation (Servicebetrieb)&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Deutsche Bezeichnung&lt;/b&gt;: Service Operation (Servicebetrieb)&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Teil von&lt;/b&gt;: &lt;a href=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse#ITIL_Prozesse_nach_ITIL_2011&quot; title=&quot;ITIL-Prozesse&quot;&gt;IT Service Management | ITIL-2011-Prozesse&lt;/a&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Teil von&lt;/b&gt;: &lt;a href=&quot;https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse#ITIL_Prozesse_nach_ITIL_2011&quot; title=&quot;ITIL-Prozesse&quot;&gt;IT Service Management | ITIL-2011-Prozesse&lt;/a&gt;&lt;/html&gt;</div></td></tr> </table>

Andrea https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&diff=8639&oldid=prev 2016-12-22T17:23:09Z

<p></p> <a href="https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&amp;diff=8639&amp;oldid=5655">Änderungen zeigen</a>

Andrea https://wiki.de.it-processmaps.com/index.php?title=ITIL_Service_Operation_-_Servicebetrieb&diff=5655&oldid=prev 2011-10-14T08:29:01Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 14. Oktober 2011, 10:29 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l27">Zeile 27:</td> <td colspan="2" class="diff-lineno">Zeile 27:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;imagemap&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Image:<del style="font-weight: bold; text-decoration: none;">Prozess_service_operation_servicebetrieb_itilv3</del>.jpg|right|alt=ITIL Service Operation|ITIL Service Operation - &lt;br /&gt;Gewünschten Prozess bitte anklicken!|<del style="font-weight: bold; text-decoration: none;">459px</del>|thumb</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Image:<ins style="font-weight: bold; text-decoration: none;">service-operation-itil</ins>.jpg|right|alt=ITIL Service Operation|ITIL Service Operation - &lt;br /&gt;Gewünschten Prozess bitte anklicken!|<ins style="font-weight: bold; text-decoration: none;">446px</ins>|thumb</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>rect <del style="font-weight: bold; text-decoration: none;">21 89 122 159 </del>[[Request Fulfilment|Request Fulfilment - Service Operation]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>rect <ins style="font-weight: bold; text-decoration: none;">37 131 137 200 </ins>[[Request Fulfilment|Request Fulfilment - Service Operation]]</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>rect <del style="font-weight: bold; text-decoration: none;">176 89 276 160 </del>[[Access Management|Access Management - Service Operation]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>rect <ins style="font-weight: bold; text-decoration: none;">287 130 388 201 </ins>[[Access Management|Access Management - Service Operation]]</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>rect <del style="font-weight: bold; text-decoration: none;">21 195 122 265 </del>[[Event Management|Event Management - Service Operation]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>rect <ins style="font-weight: bold; text-decoration: none;">36 254 137 326 </ins>[[Event Management|Event Management - Service Operation]]</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>rect <del style="font-weight: bold; text-decoration: none;">177 246 278 317 </del>[[Incident Management|Incident Management - ITIL Service Operation]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>rect <ins style="font-weight: bold; text-decoration: none;">174 255 275 326 </ins>[[Incident Management|Incident Management - ITIL Service Operation]]</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>rect <del style="font-weight: bold; text-decoration: none;">308 298 410 367 </del>[[Problem Management|Problem Management - Service Operation]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>rect <ins style="font-weight: bold; text-decoration: none;">288 342 388 413 </ins>[[Problem Management|Problem Management - Service Operation]]</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>rect <del style="font-weight: bold; text-decoration: none;">176 416 277 486 </del>[[IT Operations Control|IT Operations Control - Service Operation]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>rect <ins style="font-weight: bold; text-decoration: none;">55 395 158 466 [[IT Facilities Management|Facilities Management - Service Operation]]</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>rect <del style="font-weight: bold; text-decoration: none;">177 502 276 571 </del>[[<del style="font-weight: bold; text-decoration: none;">IT Facilities </del>Management|<del style="font-weight: bold; text-decoration: none;">IT Facilities </del>Management - Service Operation]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">rect 57 482 157 553 </ins>[[IT Operations Control|IT Operations Control - Service Operation]]</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>rect <ins style="font-weight: bold; text-decoration: none;">93 588 196 658 </ins>[[<ins style="font-weight: bold; text-decoration: none;">ITIL Application Management|Application Management - Service Operation]]</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">rect 252 588 353 657 [[ITIL Technical </ins>Management|<ins style="font-weight: bold; text-decoration: none;">Technical </ins>Management - Service Operation]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc bottom-left</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc bottom-left</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/imagemap&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/imagemap&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span id="ITIL Service Operation Prozesse"&gt;Die <del style="font-weight: bold; text-decoration: none;">Disziplin </del>[[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] umfasst die folgenden Haupt-Prozesse:&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span id="ITIL Service Operation Prozesse"&gt;Die <ins style="font-weight: bold; text-decoration: none;">Phase </ins>[[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] umfasst die folgenden Haupt-Prozesse:&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l45">Zeile 45:</td> <td colspan="2" class="diff-lineno">Zeile 47:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>:Prozessziel: Innerhalb von ITIL Service Operation stellt Event Management sicher, dass CIs und Services laufend überwacht werden, und dass Events gefiltert und kategorisiert werden, um ggf. geeignete Maßnahmen einzuleiten.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>:Prozessziel: Innerhalb von ITIL Service Operation stellt Event Management sicher, dass CIs und Services laufend überwacht werden, und dass Events gefiltert und kategorisiert werden, um ggf. geeignete Maßnahmen einzuleiten.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>;&lt;span id="<del style="font-weight: bold; text-decoration: none;">ITIL </del>Service Operation Incident"&gt;[[Incident Management]]&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>;&lt;span id="Service Operation <ins style="font-weight: bold; text-decoration: none;">ITIL </ins>Incident"&gt;[[Incident Management]]&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>:Prozessziel: Die Verwaltung aller Incidents über ihren gesamten Lebenszyklus. Das primäre Ziel des Incident Managements besteht darin, einen IT-Service für den Anwender so schnell wie möglich wieder herzustellen.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>:Prozessziel: Die Verwaltung aller Incidents über ihren gesamten Lebenszyklus. Das primäre Ziel des Incident Managements besteht darin, einen IT-Service für den Anwender so schnell wie möglich wieder herzustellen.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l57">Zeile 57:</td> <td colspan="2" class="diff-lineno">Zeile 59:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>:Prozessziel: Die Verwaltung aller Problems über ihren gesamten Lebenszyklus. Die primären Ziele des Problem Managements bestehen darin, dem Auftreten von (sich wiederholenden) Incidents vorzubeugen und die Auswirkungen von Incidents, die nicht verhindert werden können, minimal zu halten. Das Proaktive Problem Management analysiert Incident Records und setzt Daten, die in anderen IT Service Management-Prozessen erhoben worden sind dazu ein, Trends oder maßgebliche Problems zu bestimmen.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>:Prozessziel: Die Verwaltung aller Problems über ihren gesamten Lebenszyklus. Die primären Ziele des Problem Managements bestehen darin, dem Auftreten von (sich wiederholenden) Incidents vorzubeugen und die Auswirkungen von Incidents, die nicht verhindert werden können, minimal zu halten. Das Proaktive Problem Management analysiert Incident Records und setzt Daten, die in anderen IT Service Management-Prozessen erhoben worden sind dazu ein, Trends oder maßgebliche Problems zu bestimmen.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>;[[IT Operations Control]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>;<ins style="font-weight: bold; text-decoration: none;">&lt;span id="Service Operation ITIL Control"&gt;</ins>[[IT Operations Control]]<ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>:Prozessziel: Überwachen und Steuern der IT-Services und der unterstützdenden Infrastruktur. Der Prozess IT Operations Control führt die laufenden Routinetätigkeiten aus, die mit dem Betrieb von Infrastruktur-Komponenten und Anwendungen verbunden sind. Dies umfasst Job Scheduling (Auftragsplanung), Backup- und Wiederherstellungs-Aktivitäten, Print- und Output-Management sowie regelmäßig anfallende Wartungs- und Administrationsarbeiten.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>:Prozessziel: Überwachen und Steuern der IT-Services und der unterstützdenden Infrastruktur. Der Prozess IT Operations Control führt die laufenden Routinetätigkeiten aus, die mit dem Betrieb von Infrastruktur-Komponenten und Anwendungen verbunden sind. Dies umfasst Job Scheduling (Auftragsplanung), Backup- und Wiederherstellungs-Aktivitäten, Print- und Output-Management sowie regelmäßig anfallende Wartungs- und Administrationsarbeiten.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>;[[IT Facilities Management]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>;<ins style="font-weight: bold; text-decoration: none;">&lt;span id="Service Operation Facilities"&gt;</ins>[[IT <ins style="font-weight: bold; text-decoration: none;">Facilities Management|</ins>Facilities Management]]<ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>:Prozessziel: Die physikalischen Anlagen und Einrichtungen verwalten, in der die IT-Infrastruktur untergebracht ist. Facilities Management umfasst alle Aspekte der Verwaltung der Anlagen und Einrichtungen, z.B. Stromversorgung und Kühlung, Zugangskontrolle und Umfeld-Überwachung.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>:Prozessziel: Die physikalischen Anlagen und Einrichtungen verwalten, in der die IT-Infrastruktur untergebracht ist. Facilities Management umfasst alle Aspekte der Verwaltung der Anlagen und Einrichtungen, z.B. Stromversorgung und Kühlung, Zugangskontrolle und Umfeld-Überwachung.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l96">Zeile 96:</td> <td colspan="2" class="diff-lineno">Zeile 98:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>== Demo zu Service Operation: ITIL-Prozesslandkarte <del style="font-weight: bold; text-decoration: none;">V3 </del>==</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>== Demo zu Service Operation: ITIL-Prozesslandkarte ==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Die [https://de.it-processmaps.com/produkte/demo-itil-prozesslandkarte.html Demo zur ITIL-Prozesslandkarte V3] zeigt Inhalte des ITIL<del style="font-weight: bold; text-decoration: none;">-V3</del>-Referenzprozessmodells von IT Process Maps; das Video enthält Informationen zu den ITIL<del style="font-weight: bold; text-decoration: none;">-V3</del>-Prozessen Service Operation und Incident Management, wie z.B.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Die [https://de.it-processmaps.com/produkte/demo-itil-prozesslandkarte.html Demo zur ITIL-Prozesslandkarte V3] zeigt Inhalte des ITIL-Referenzprozessmodells von IT Process Maps; das Video enthält Informationen zu den ITIL-Prozessen Service Operation und Incident Management, wie z.B.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* ITIL-V3-Service-Lifecycle (Detailebene 0)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* ITIL-V3-Service-Lifecycle (Detailebene 0)</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l105">Zeile 105:</td> <td colspan="2" class="diff-lineno">Zeile 107:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Detaillierte Aktivitäten im Teil-Prozess &quot;Incident-Behebung durch den 1st Level Support&quot; (Detailebene 3)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Detaillierte Aktivitäten im Teil-Prozess &quot;Incident-Behebung durch den 1st Level Support&quot; (Detailebene 3)</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;/p&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- Diese Seite liegt in folgenden Kategorien: --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- Diese Seite liegt in folgenden Kategorien: --&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:ITIL V3]][[Kategorie:ITIL-Disziplin]][[Kategorie:ITIL-Prozess|4]][[Kategorie:Service Operation|!]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:ITIL V3]][[Kategorie:ITIL-Disziplin]][[Kategorie:ITIL-Prozess|4]][[Kategorie:Service Operation|!]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td></tr> </table>

Andrea