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2026-04-13T10:05:26Z
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Stefan: Abschnitt zum ITIL-4-Zertifzierungsschema aktualisiert
2024-02-18T17:44:46Z
<p>Abschnitt zum ITIL-4-Zertifzierungsschema aktualisiert</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 18. Februar 2024, 19:44 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li>und <a href="https://yasm.com/wiki/de/index.php/YaSM_und_Lean_Service_Management" title="YaSM und Lean Service Management">Lean</a>.</li></ul></p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li>und <a href="https://yasm.com/wiki/de/index.php/YaSM_und_Lean_Service_Management" title="YaSM und Lean Service Management">Lean</a>.</li></ul></p></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Die ITIL 4-Service-Value-Chain (Service-Wertschöpfungskette) erinnert an das VeriSM&trade;-Modell, das zum Teil aus ähnlichen Elementen besteht (Define, Produce, Provide, Respond, etc.).</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Die ITIL 4-Service-Value-Chain (Service-Wertschöpfungskette) erinnert an das VeriSM&trade;-Modell, das zum Teil aus ähnlichen Elementen besteht (Define, Produce, Provide, Respond, etc.).</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* ITIL führt das Konzept des Service-Value-Systems ein. Dies passt zu einer Kernforderung in der neuesten Ausgabe von [https://yasm.com/wiki/de/index.php/ISO_20000_-_2018 ISO 20000:2018]: Organisationen sollen ein "Service-Management-System" einrichten, implementieren, pflegen und kontinuierlich verbessern.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* ITIL führt das Konzept des Service-Value-Systems ein. Dies passt zu einer Kernforderung in der neuesten Ausgabe von [https://yasm.com/wiki/de/index.php/ISO_20000_-_2018 ISO 20000:2018]: Organisationen sollen ein "Service-Management-System" einrichten, implementieren, pflegen und kontinuierlich verbessern.</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==ITIL 4-Zertifizierungs-Schema==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==ITIL 4-Zertifizierungs-Schema==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p id="Zertifizierungen"></p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p id="Zertifizierungen"></p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>====Welche Zertifizierungs-<del style="font-weight: bold; text-decoration: none;">Ebenen </del>gibt es in ITIL 4?====</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>====Welche Zertifizierungs-<ins style="font-weight: bold; text-decoration: none;">Stufen </ins>gibt es in ITIL 4?====</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Mit ITIL 4 wird ein komplett neues, "verschlanktes" Zertifizierungs-Schema eingeführt.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Mit ITIL 4 wird ein komplett neues, "verschlanktes" Zertifizierungs-Schema eingeführt.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># <span id="ITIL<del style="font-weight: bold; text-decoration: none;">-4</del>-Foundation">Wie schon in ITL V3, stellt <i>Foundation</i> die <del style="font-weight: bold; text-decoration: none;">Einstiegsebene </del>bei den ITIL 4-Zertifizierungen dar. Hier werden die zentralen Elemente, Konzepte und Begriffe eingeführt.</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># <span id="ITIL-Foundation">Wie schon in ITL V3, stellt <i>Foundation</i> die <ins style="font-weight: bold; text-decoration: none;">Einstiegsstufe </ins>bei den ITIL 4-Zertifizierungen dar. Hier werden die zentralen Elemente, Konzepte und Begriffe eingeführt.</span><ins style="font-weight: bold; text-decoration: none;"><br>&nbsp;</ins></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># Nach bestandenem Foundation-Examen können ITIL-Anwender zwischen <del style="font-weight: bold; text-decoration: none;"><i></del>zwei unterschiedlichen "Streams"<del style="font-weight: bold; text-decoration: none;"></i> </del>für fortgeschrittene ITIL <del style="font-weight: bold; text-decoration: none;">4</del>-Zertifizierungen wählen, die jeweils aus mehreren Modulen bestehen: ITIL <del style="font-weight: bold; text-decoration: none;">4 </del>Managing Professional and ITIL <del style="font-weight: bold; text-decoration: none;">4 </del>Strategic Leader.</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># Nach bestandenem Foundation-Examen können ITIL-Anwender zwischen zwei unterschiedlichen "Streams" für fortgeschrittene ITIL-Zertifizierungen wählen, die jeweils aus mehreren Modulen bestehen: ITIL Managing Professional <ins style="font-weight: bold; text-decoration: none;">(MP) </ins> and ITIL Strategic Leader <ins style="font-weight: bold; text-decoration: none;">(SL)</ins>.</span></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>#* <span id="ITIL<del style="font-weight: bold; text-decoration: none;">-4</del>-Managing-Professional">Der <i>ITIL <del style="font-weight: bold; text-decoration: none;">4 </del>Managing Professional</i> Stream <del style="font-weight: bold; text-decoration: none;">(für Anwender aus dem IT-Bereich) richtet sich an </del>"<del style="font-weight: bold; text-decoration: none;">IT-Praktiker</del>, <del style="font-weight: bold; text-decoration: none;">die sich in unternehmesübergreifenden Teams </del>um <del style="font-weight: bold; text-decoration: none;">Technologie</del>-<del style="font-weight: bold; text-decoration: none;">Themen </del>und <del style="font-weight: bold; text-decoration: none;">digitale Transformation kümmern</del>".</span> ITIL MP besteht aus vier Modulen:</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>#* <span id="ITIL-Managing-Professional">Der <i>ITIL Managing Professional <ins style="font-weight: bold; text-decoration: none;">(ITIL MP)</ins></i> Stream <ins style="font-weight: bold; text-decoration: none;">vermittelt die </ins>"<ins style="font-weight: bold; text-decoration: none;">essenziellen Kompetenzen</ins>, um <ins style="font-weight: bold; text-decoration: none;">IT</ins>-<ins style="font-weight: bold; text-decoration: none;">gestützte Produkte </ins>und <ins style="font-weight: bold; text-decoration: none;">Services zu betreiben</ins>".</span> ITIL MP besteht aus vier Modulen:</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 <del style="font-weight: bold; text-decoration: none;">Specialist Create, Deliver </del>and <del style="font-weight: bold; text-decoration: none;">Support </del>(<del style="font-weight: bold; text-decoration: none;">CDS</del>)</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 <ins style="font-weight: bold; text-decoration: none;">Strategist: Direct Plan </ins>and <ins style="font-weight: bold; text-decoration: none;">Improve </ins>(<ins style="font-weight: bold; text-decoration: none;">DPI</ins>)</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Specialist <del style="font-weight: bold; text-decoration: none;">Drive Stakeholder Value </del>(<del style="font-weight: bold; text-decoration: none;">DSV</del>)</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Specialist<ins style="font-weight: bold; text-decoration: none;">: High Velocity IT </ins>(<ins style="font-weight: bold; text-decoration: none;">HVIT</ins>)</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Specialist <del style="font-weight: bold; text-decoration: none;">High Velocity IT </del>(<del style="font-weight: bold; text-decoration: none;">HVIT</del>)</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Specialist<ins style="font-weight: bold; text-decoration: none;">: Drive Stakeholder Value </ins>(<ins style="font-weight: bold; text-decoration: none;">DSV</ins>)</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 <del style="font-weight: bold; text-decoration: none;">Strategist Direct Plan </del>and <del style="font-weight: bold; text-decoration: none;">Improve </del>(<del style="font-weight: bold; text-decoration: none;">DPI</del>).</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 <ins style="font-weight: bold; text-decoration: none;">Specialist: Create, Deliver </ins>and <ins style="font-weight: bold; text-decoration: none;">Support </ins>(<ins style="font-weight: bold; text-decoration: none;">CDS</ins>).</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>#* <span id="ITIL<del style="font-weight: bold; text-decoration: none;">-4</del>-Strategic-Leader">Der <i>ITIL <del style="font-weight: bold; text-decoration: none;">4 </del>Strategic Leader (ITIL SL)</i> Stream <del style="font-weight: bold; text-decoration: none;">legt den Schwerpunkt auf Unternehmens</del>-<del style="font-weight: bold; text-decoration: none;">Strategie </del>und digitale <del style="font-weight: bold; text-decoration: none;">Services</del>.</span> ITIL SL besteht aus zwei Modulen:</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>#* <span id="ITIL-Strategic-Leader">Der <i>ITIL Strategic Leader (ITIL SL)</i> Stream <ins style="font-weight: bold; text-decoration: none;">"unterstützt erfahrene und angehende IT</ins>-<ins style="font-weight: bold; text-decoration: none;">Leiter dabei, die komplexen Zusammenhänge in der digitalen Welt zu verstehen </ins>und <ins style="font-weight: bold; text-decoration: none;">sich auf die </ins>digitale <ins style="font-weight: bold; text-decoration: none;">Transformation vorzubereiten"</ins>.</span> ITIL SL besteht aus zwei Modulen:</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Strategist Direct, Plan and Improve (DPI)</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Strategist<ins style="font-weight: bold; text-decoration: none;">: </ins>Direct, Plan and Improve (DPI)</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Leader Digital and IT Strategy (DITS).</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Leader<ins style="font-weight: bold; text-decoration: none;">: </ins>Digital and IT Strategy (DITS).<ins style="font-weight: bold; text-decoration: none;"><br>&nbsp;</ins></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># <span id="ITIL-4-Master"><i>ITIL Master</i> bildet die oberste Ebene im ITIL 4-Zertifzierungs-Schema. <del style="font-weight: bold; text-decoration: none;">Für ITIL 4 Master gibt es keine festgelegten Kurse oder Prüfungen</del>, <del style="font-weight: bold; text-decoration: none;">sondern Kandidaten müssen "tiefgreifende praktische Erfahrungen mit ITIL" nachweisen</del>.</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># <span id="ITIL-<ins style="font-weight: bold; text-decoration: none;">Extension-Modules">Bei den <i>ITIL 4 Extension Modules</i> handelt es sich um einen Stream aus vier Modulen, der Organisationen dabei unterstützt, "die Herausforderungen und Chancen neuer Technologien zu adressieren und zu nutzen".</span> Die vier Module sind:</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">## ITIL 4 Specialist: Sustainability in Digital & IT</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">## ITIL 4 Specialist: Acquiring & Managing Cloud Services</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">## ITIL 4 Specialist: Business Relationship Management</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">## ITIL 4 Specialist: IT Asset Management.<br>&nbsp;</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"># <i>ITIL 4 Practice Manager Certifications (PM)</i> ist ein Stream, der auf den ITIL-Practices basiert.</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">#* Mit ITIL </ins>4 <ins style="font-weight: bold; text-decoration: none;">PM eröffnet sich die Möglichkeit, einzelne Module auszuwählen und zu kombinieren, womit die ITIL-Schulungen kürzerer und flexiblerer werden sollen. Jedes Modul legt den Schwerpunkt auf eine der ITIL-Management-Praktiken, also auf die am meisten praxisrelevanten Teile des ITIL-Frameworks.</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">#* Zusätzlich zur Absolvierung von fünf einzelnen Practice-Modulen muss zum Erreichen des Zertifikats auch das Modul ITIL Specialist: Create, Deliver and Support (CDS) erfolgreich bestanden werden.<br>&nbsp;</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"># <span id="ITIL</ins>-Master"><ins style="font-weight: bold; text-decoration: none;">Der </ins><i>ITIL Master</i> bildet die oberste Ebene im ITIL 4-Zertifzierungs-Schema.<ins style="font-weight: bold; text-decoration: none;"><br>Zum Erreichen dieser Stufe müssen alle drei Streams Practice Manager (PM)</ins>, <ins style="font-weight: bold; text-decoration: none;">Managing Professional (MP) und Strategic Leader (SL) erfolgreich abgeschlossen werden</ins>.</span> <ins style="font-weight: bold; text-decoration: none;">Nach Abschluss dieser Streams wird das ITIL-Master-Zertifikat automatisch ausgestellt, ein Antrag ist nicht erforderlich.</ins></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Weitere Informationen zum neuen ITIL 4-Zertifizierungs-Schema sind auf der Website von AXELOS verfügbar: [https://www.axelos.com/<del style="font-weight: bold; text-decoration: none;">best-practice-solutions</del>/itil <del style="font-weight: bold; text-decoration: none;">axelos.com/best</del>-<del style="font-weight: bold; text-decoration: none;">practice</del>-<del style="font-weight: bold; text-decoration: none;">solutions/itil</del>].</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Weitere Informationen zum neuen ITIL 4-Zertifizierungs-Schema sind auf der Website von AXELOS verfügbar: [https://www.axelos.com/<ins style="font-weight: bold; text-decoration: none;">certifications</ins>/itil-<ins style="font-weight: bold; text-decoration: none;">service</ins>-<ins style="font-weight: bold; text-decoration: none;">management</ins>].</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====Bleiben meine Zertifizierungen gültig?====</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====Bleiben meine Zertifizierungen gültig?====</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Inhaber eines ITIL V3-Expert-Zertifikats:</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Inhaber eines ITIL V3-Expert-Zertifikats:</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>*Kandidaten, die bereits ITIL V3-Expert erreicht haben, können mit dem ITIL 4-Migrationsmodul (ITIL 4 Managing Professional Transition) in das ITIL 4-Zertifizierungs-Schema zu wechseln.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>*Kandidaten, die bereits ITIL V3-Expert erreicht haben, können mit dem ITIL 4-Migrationsmodul (ITIL 4 Managing Professional Transition) in das ITIL 4-Zertifizierungs-Schema zu wechseln.</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">==Zeitplan==</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Wie sieht der Zeitplan für ITIL 4 aus?</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Der offizielle Start von ITIL 4 ist mit der Veröffentlichung von ITIL 4 Foundation im Februar 2019 erfolgt, so dass nun akkreditierte Schulungs-Anbieter auch Kurse und Zertifizierungs-Prüfungen zu ITIL 4 anbieten können.</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Weitere Publikationen und Kurse für die fortgeschrittenen Ebenen des ITIL 4-Zertifizierungs-Schemas werden seit 2019 / 2020 angeboten:</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* ITIL 4 Specialist: Create, Deliver and Support</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* ITIL 4 Specialist: Drive Stakeholder Value</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* ITIL 4 Specialist: High Velocity IT</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* ITIL 4 Strategist: Direct Plan and Improve</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* ITIL 4 Leader: Digital and IT Strategy.</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">2022 kamen zwei weitere Schulungen (die sog. "ITIL 4 Extension-Module") hinzu:</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* ITIL 4 Specialist: Sustainability in Digital and IT</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* ITIL 4 Specialist: Acquiring and Managing Cloud Services.</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">PeopleCert plant derzeit, die Kurse / Prüfungen für "ITIL 4 Managing Professional Transition" Ende Dezember 2022 einzustellen.</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><span id="ITIL">[1] ITIL<sup><small>&#174;</small></sup> ist eine eingetragene Marke von <del style="font-weight: bold; text-decoration: none;">AXELOS Limited</del>.</span><br /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span id="ITIL">[1] ITIL<sup><small>&#174;</small></sup> ist eine eingetragene Marke von <ins style="font-weight: bold; text-decoration: none;">PeopleCert Group</ins>.</span><br /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span id="YaSM">[2] YaSM<sup><small>&#174;</small></sup> ist eine eingetragene Marke von IT Process Maps GbR.</span><br /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span id="YaSM">[2] YaSM<sup><small>&#174;</small></sup> ist eine eingetragene Marke von IT Process Maps GbR.</span><br /></div></td></tr>
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</table>
Stefan
https://wiki.de.it-processmaps.com/index.php?title=ITIL_4&diff=9638&oldid=prev
Andrea am 30. Dezember 2023 um 16:57 Uhr
2023-12-30T16:57:17Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 30. Dezember 2023, 18:57 Uhr</td>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL_4&diff=9600&oldid=prev
Andrea am 24. März 2022 um 14:53 Uhr
2022-03-24T14:53:10Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 24. März 2022, 16:53 Uhr</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Image:ITIL-Wiki-english.jpg</del>|in English - ITIL 4</div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>default [https://wiki.en.it-processmaps.com/index.php/ITIL_4 this Page in English]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>default [https://wiki.en.it-processmaps.com/index.php/ITIL_4 this Page in English]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc none</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc none</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Darüber hinaus kommen in ITIL 4 neue Inhalte hinzu, um sicherzustellen, dass die Anwender die wichtigen Prinzipien und Konzepte im Service-Management besser verstehen. Zentrale Begriffe sind hier z. B. "Mehrwert" und "erwünschte Ergebnisse aus Kundensicht". </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Darüber hinaus kommen in ITIL 4 neue Inhalte hinzu, um sicherzustellen, dass die Anwender die wichtigen Prinzipien und Konzepte im Service-Management besser verstehen. Zentrale Begriffe sind hier z. B. "Mehrwert" und "erwünschte Ergebnisse aus Kundensicht". </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Die neue ITIL-Edition enthält auch Ratschläge zur Integration von ITIL mit anderen Frameworks und Methoden, wie z. B. DevOps, Lean und Agile.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Die neue ITIL-Edition enthält auch Ratschläge zur Integration von ITIL mit anderen Frameworks und Methoden, wie z.<ins style="font-weight: bold; text-decoration: none;">&#8239;</ins>B. DevOps, Lean und Agile.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="thumb tright"><div class="thumbinner" style="width:352px;"><a href="https://yasm.com/wiki/de/index.php/ITIL_4_vs_ITIL_V3"><img alt="Vergleich: ITIL 3 und ITIL 4. ITIL 4-Praktiken ('Practices') und ITIL V3-Prozesse: Wie sich die ITIL V4 Praktiken auf die bekannten Service-Lifecycle-Prozesse aus ITIL V3 zurückführen lassen." title="Unterschied: ITIL V4 ITIL V3. Vergleich: ITIL 4 Practices und ITIL V3 Prozesse" src="https://yasm.com/wiki/de/img/yasm-frameworks/itil/640px/itil-4-vs-itil-v3-liste.jpg" width="350" height="263" class="thumbimage" /></a></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="thumb tright"><div class="thumbinner" style="width:352px;"><a href="https://yasm.com/wiki/de/index.php/ITIL_4_vs_ITIL_V3"><img alt="Vergleich: ITIL 3 und ITIL 4. ITIL 4-Praktiken ('Practices') und ITIL V3-Prozesse: Wie sich die ITIL V4 Praktiken auf die bekannten Service-Lifecycle-Prozesse aus ITIL V3 zurückführen lassen." title="Unterschied: ITIL V4 ITIL V3. Vergleich: ITIL 4 Practices und ITIL V3 Prozesse" src="https://yasm.com/wiki/de/img/yasm-frameworks/itil/640px/itil-4-vs-itil-v3-liste.jpg" width="350" height="263" class="thumbimage" /></a></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 bezieht neue Arbeitsmethoden mit ein, wie z. B. Agile, Lean und DevOps, und außerdem Themen wie organisatorisches Change-Management. Diese Management-Methoden und ihre Bedeutung für das Service-Management werden auch in VeriSM&trade; behandelt.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 bezieht neue Arbeitsmethoden mit ein, wie z. B. Agile, Lean und DevOps, und außerdem Themen wie organisatorisches Change-Management. Diese Management-Methoden und ihre Bedeutung für das Service-Management werden auch in VeriSM&trade; behandelt.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Die ITIL 4-Service-Value-Chain (Service-Wertschöpfungskette) erinnert an das VeriSM&trade;-Modell, das zum Teil aus ähnlichen Elementen besteht (Define, Produce, Provide, Respond, etc.).</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Die ITIL 4-Service-Value-Chain (Service-Wertschöpfungskette) erinnert an das VeriSM&trade;-Modell, das zum Teil aus ähnlichen Elementen besteht (Define, Produce, Provide, Respond, etc.).</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* ITIL führt das Konzept des Service-Value-Systems ein. Dies passt zu einer Kernforderung in der neuesten Ausgabe von ISO 20000 <del style="font-weight: bold; text-decoration: none;">aus dem Jahre </del>2018: Organisationen sollen ein "Service-Management-System" einrichten, implementieren, pflegen und kontinuierlich verbessern.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* ITIL führt das Konzept des Service-Value-Systems ein. Dies passt zu einer Kernforderung in der neuesten Ausgabe von <ins style="font-weight: bold; text-decoration: none;">[https://yasm.com/wiki/de/index.php/ISO_20000_-_2018 </ins>ISO 20000<ins style="font-weight: bold; text-decoration: none;">:</ins>2018<ins style="font-weight: bold; text-decoration: none;">]</ins>: Organisationen sollen ein "Service-Management-System" einrichten, implementieren, pflegen und kontinuierlich verbessern.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==ITIL 4-Zertifizierungs-Schema==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==ITIL 4-Zertifizierungs-Schema==</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l204">Zeile 204:</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Mit ITIL 4 wird ein komplett neues, "verschlanktes" Zertifizierungs-Schema eingeführt.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Mit ITIL 4 wird ein komplett neues, "verschlanktes" Zertifizierungs-Schema eingeführt.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># <span id="ITIL-4-Foundation">Wie schon in ITL V3, stellt <<del style="font-weight: bold; text-decoration: none;">b</del>>Foundation</<del style="font-weight: bold; text-decoration: none;">b</del>> die Einstiegsebene bei den ITIL 4-Zertifizierungen dar. Hier werden die zentralen Elemente, Konzepte und Begriffe eingeführt.</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># <span id="ITIL-4-Foundation">Wie schon in ITL V3, stellt <<ins style="font-weight: bold; text-decoration: none;">i</ins>>Foundation</<ins style="font-weight: bold; text-decoration: none;">i</ins>> die Einstiegsebene bei den ITIL 4-Zertifizierungen dar. Hier werden die zentralen Elemente, Konzepte und Begriffe eingeführt.</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Nach bestandenem Foundation-Examen können ITIL-Anwender zwischen <i>zwei unterschiedlichen "Streams"</i> für fortgeschrittene ITIL 4-Zertifizierungen wählen, die jeweils aus mehreren Modulen bestehen: ITIL 4 Managing Professional and ITIL 4 Strategic Leader.</span></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Nach bestandenem Foundation-Examen können ITIL-Anwender zwischen <i>zwei unterschiedlichen "Streams"</i> für fortgeschrittene ITIL 4-Zertifizierungen wählen, die jeweils aus mehreren Modulen bestehen: ITIL 4 Managing Professional and ITIL 4 Strategic Leader.</span></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>#* <span id="ITIL-4-Managing-Professional">Der <<del style="font-weight: bold; text-decoration: none;">b</del>>ITIL 4 Managing Professional</<del style="font-weight: bold; text-decoration: none;">b</del>> Stream (für Anwender aus dem IT-Bereich) richtet sich an "IT-Praktiker, die sich in unternehmesübergreifenden Teams um Technologie-Themen und digitale Transformation kümmern".</span> ITIL MP besteht aus vier Modulen:</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>#* <span id="ITIL-4-Managing-Professional">Der <<ins style="font-weight: bold; text-decoration: none;">i</ins>>ITIL 4 Managing Professional</<ins style="font-weight: bold; text-decoration: none;">i</ins>> Stream (für Anwender aus dem IT-Bereich) richtet sich an "IT-Praktiker, die sich in unternehmesübergreifenden Teams um Technologie-Themen und digitale Transformation kümmern".</span> ITIL MP besteht aus vier Modulen:</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Specialist Create, Deliver and Support (CDS)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Specialist Create, Deliver and Support (CDS)</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Specialist Drive Stakeholder Value (DSV)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Specialist Drive Stakeholder Value (DSV)</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Specialist High Velocity IT (HVIT)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Specialist High Velocity IT (HVIT)</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Strategist Direct Plan and Improve (DPI).</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Strategist Direct Plan and Improve (DPI).</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>#* <span id="ITIL-4-Strategic-Leader">Der <<del style="font-weight: bold; text-decoration: none;">b</del>>ITIL 4 Strategic Leader (ITIL SL)</<del style="font-weight: bold; text-decoration: none;">b</del>> Stream legt den Schwerpunkt auf Unternehmens-Strategie und digitale Services.</span> ITIL SL besteht aus zwei Modulen:</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>#* <span id="ITIL-4-Strategic-Leader">Der <<ins style="font-weight: bold; text-decoration: none;">i</ins>>ITIL 4 Strategic Leader (ITIL SL)</<ins style="font-weight: bold; text-decoration: none;">i</ins>> Stream legt den Schwerpunkt auf Unternehmens-Strategie und digitale Services.</span> ITIL SL besteht aus zwei Modulen:</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Strategist Direct, Plan and Improve (DPI)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Strategist Direct, Plan and Improve (DPI)</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Leader Digital and IT Strategy.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>## ITIL 4 Leader Digital and IT Strategy <ins style="font-weight: bold; text-decoration: none;">(DITS)</ins>.</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># <span id="ITIL-4-Master"><<del style="font-weight: bold; text-decoration: none;">b</del>>ITIL Master</<del style="font-weight: bold; text-decoration: none;">b</del>> bildet die oberste Ebene im ITIL 4-Zertifzierungs-Schema. Für ITIL 4 Master gibt es keine festgelegten Kurse oder Prüfungen, sondern Kandidaten müssen "tiefgreifende praktische Erfahrungen mit ITIL" nachweisen.</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># <span id="ITIL-4-Master"><<ins style="font-weight: bold; text-decoration: none;">i</ins>>ITIL Master</<ins style="font-weight: bold; text-decoration: none;">i</ins>> bildet die oberste Ebene im ITIL 4-Zertifzierungs-Schema. Für ITIL 4 Master gibt es keine festgelegten Kurse oder Prüfungen, sondern Kandidaten müssen "tiefgreifende praktische Erfahrungen mit ITIL" nachweisen.</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Weitere Informationen zum neuen ITIL 4-Zertifizierungs-Schema sind auf der Website von AXELOS verfügbar: [https://www.axelos.com/best-practice-solutions/itil axelos.com/best-practice-solutions/itil].</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Weitere Informationen zum neuen ITIL 4-Zertifizierungs-Schema sind auf der Website von AXELOS verfügbar: [https://www.axelos.com/best-practice-solutions/itil axelos.com/best-practice-solutions/itil].</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Der offizielle Start von ITIL 4 ist mit der Veröffentlichung von ITIL 4 Foundation im Februar 2019 erfolgt, so dass nun akkreditierte Schulungs-Anbieter auch Kurse und Zertifizierungs-Prüfungen zu ITIL 4 anbieten können.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Der offizielle Start von ITIL 4 ist mit der Veröffentlichung von ITIL 4 Foundation im Februar 2019 erfolgt, so dass nun akkreditierte Schulungs-Anbieter auch Kurse und Zertifizierungs-Prüfungen zu ITIL 4 anbieten können.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Weitere Publikationen und Kurse für die fortgeschrittenen Ebenen des ITIL 4-Zertifizierungs-Schemas <del style="font-weight: bold; text-decoration: none;">sind für Q4</del>/<del style="font-weight: bold; text-decoration: none;">2019 und später geplant</del>:</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Weitere Publikationen und Kurse für die fortgeschrittenen Ebenen des ITIL 4-Zertifizierungs-Schemas <ins style="font-weight: bold; text-decoration: none;">werden seit 2019 </ins>/ <ins style="font-weight: bold; text-decoration: none;">2020 angeboten</ins>:</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 Specialist Create, Deliver and Support <del style="font-weight: bold; text-decoration: none;">(verfügbar seit November 2019)</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 Specialist<ins style="font-weight: bold; text-decoration: none;">: </ins>Create, Deliver and Support</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 Specialist Drive Stakeholder Value <del style="font-weight: bold; text-decoration: none;">(Veröffentlichung voraussichtlich in Q1/2020)</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 Specialist<ins style="font-weight: bold; text-decoration: none;">: </ins>Drive Stakeholder Value</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 Specialist High Velocity IT <del style="font-weight: bold; text-decoration: none;">(Veröffentlichung voraussichtlich in Q1/2020)</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 Specialist<ins style="font-weight: bold; text-decoration: none;">: </ins>High Velocity IT</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 Strategist Direct Plan and Improve <del style="font-weight: bold; text-decoration: none;">(verfügbar seit November 2019)</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 Strategist<ins style="font-weight: bold; text-decoration: none;">: </ins>Direct Plan and Improve</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 Leader Digital and IT Strategy (<del style="font-weight: bold; text-decoration: none;">Veröffentlichung voraussichtlich </del>in <del style="font-weight: bold; text-decoration: none;">H1/2020)</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* ITIL 4 Leader<ins style="font-weight: bold; text-decoration: none;">: </ins>Digital and IT Strategy<ins style="font-weight: bold; text-decoration: none;">.</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">2022 kamen zwei weitere Schulungen </ins>(<ins style="font-weight: bold; text-decoration: none;">die sog. "ITIL 4 Extension-Module") hinzu:</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* ITIL 4 Specialist: Sustainability </ins>in <ins style="font-weight: bold; text-decoration: none;">Digital and IT</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* ITIL 4 Specialist: Acquiring and Managing Cloud Services</ins>.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Seit Oktober 2019 sind </del>Prüfungen für <del style="font-weight: bold; text-decoration: none;">das Modul </del>"ITIL 4 Managing Professional Transition" <del style="font-weight: bold; text-decoration: none;">verfügbar</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">PeopleCert plant derzeit, die Kurse / </ins>Prüfungen für "ITIL 4 Managing Professional Transition" <ins style="font-weight: bold; text-decoration: none;">Ende Dezember 2022 einzustellen</ins>.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td></tr>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL_4&diff=9333&oldid=prev
Andrea am 3. Dezember 2019 um 16:39 Uhr
2019-12-03T16:39:38Z
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL_4&diff=9303&oldid=prev
Andrea am 6. Oktober 2019 um 16:02 Uhr
2019-10-06T16:02:55Z
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL_4&diff=9229&oldid=prev
Andrea am 11. Juni 2019 um 17:01 Uhr
2019-06-11T17:01:18Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 11. Juni 2019, 19:01 Uhr</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta name="twitter:image" content="https://wiki.de.it-processmaps.com/images/<del style="font-weight: bold; text-decoration: none;">9/93</del>/Itil-4.jpg"></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta name="twitter:image" content="https://wiki.de.it-processmaps.com/images/<ins style="font-weight: bold; text-decoration: none;">thumb-16x9</ins>/Itil-4.jpg"></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[[Image:Itil-4.jpg|thumb|400px|right|none|alt=ITIL 4 - Einführung. FAQ zur neuen Edition ITIL 4, veröffentlicht in 2019: <del style="font-weight: bold; text-decoration: none;">Wie </del>ist <del style="font-weight: bold; text-decoration: none;">der Zeitplan für das Update</del>? Was ist der Unterschied zwischen ITIL4 und ITIL V3? Gibt es ITIL V4 Prozesse? Welche Änderungen gibt es im Zertifizierungs-Programm?|link=https://wiki.de.it-processmaps.com/images/<del style="font-weight: bold; text-decoration: none;">9/93</del>/Itil-4.jpg|ITIL&reg; 4 - die neue ITIL-Version (FAQ)]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[[Image:Itil-4.jpg|thumb|400px|right|none|alt=ITIL 4 - Einführung. FAQ zur neuen Edition ITIL 4, veröffentlicht in 2019: <ins style="font-weight: bold; text-decoration: none;">Was </ins>ist <ins style="font-weight: bold; text-decoration: none;">neu in ITIL 4? Was sind die Ziele von ITIL 4</ins>? Was ist der Unterschied zwischen ITIL4 und ITIL V3? Gibt es ITIL V4 Prozesse? Welche Änderungen gibt es im Zertifizierungs-Programm?|link=https://wiki.de.it-processmaps.com/images/<ins style="font-weight: bold; text-decoration: none;">thumb-1x1</ins>/Itil-4.jpg|ITIL&reg; 4 - die neue ITIL-Version (FAQ)]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><i>ITIL 4</i> - die neueste ITIL<sup><small>&#174;</small></sup>-Version [[#ITIL|[1]]] wurde im Februar 2019 veröffentlicht. Diese erste umfangreiche Überarbeitung des ITIL-Frameworks seit 2007 geht vor allem auf die neuesten Trends aus den Bereichen Software-Entwicklung und IT-Betrieb ein.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><i>ITIL 4</i> - die neueste ITIL<sup><small>&#174;</small></sup>-Version [[#ITIL|[1]]] wurde im Februar 2019 veröffentlicht. Diese erste umfangreiche Überarbeitung des ITIL-Frameworks seit 2007 geht vor allem auf die neuesten Trends aus den Bereichen Software-Entwicklung und IT-Betrieb ein.</div></td></tr>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL_4&diff=9223&oldid=prev
Andrea am 6. Juni 2019 um 16:38 Uhr
2019-06-06T16:38:59Z
<p></p>
<a href="https://wiki.de.it-processmaps.com/index.php?title=ITIL_4&diff=9223&oldid=9210">Änderungen zeigen</a>
Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL_4&diff=9210&oldid=prev
Andrea am 29. April 2019 um 09:39 Uhr
2019-04-29T09:39:24Z
<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. April 2019, 11:39 Uhr</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l80">Zeile 80:</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Die neue ITIL-Edition enthält auch Ratschläge zur Integration von ITIL mit anderen Frameworks und Methoden, wie z. B. DevOps, Lean und Agile.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Die neue ITIL-Edition enthält auch Ratschläge zur Integration von ITIL mit anderen Frameworks und Methoden, wie z. B. DevOps, Lean und Agile.</div></td></tr>
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<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><p>&nbsp;</p></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><html><span style="color:#379988;"><b>Aktuell:</b></span> Erfahren Sie mehr über die Unterschiede zwischen ITIL 4 und ITIL V3 (ITIL 2011) in unserem YaSM Service-Management-Wiki:</p> </ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><ul><li><a href="https://yasm.com/wiki/de/index.php/ITIL_4_vs_ITIL_V3" title="ITIL 4 und ITIL V3 2011 im Vergleich">Detaillierte Gegenüberstellung von von ITIL V3 und ITIL 4</a></li></ul></html></ins></div></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/de/img/yasm-wiki/yasm-service-management-wiki-de-400x400.png" width="<del style="font-weight: bold; text-decoration: none;">150</del>" height="<del style="font-weight: bold; text-decoration: none;">150</del>" title="YaSM Service-Management-Wiki" alt="Service-Management-Wiki: Wiki zu YaSM, Service-Management (Enterprise-Service-Management, IT-Service-Management) und ISO 20000 (ISO/IEC 20000). Referenz-Material zum YaSM Service-Management-Prozessmodell." /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/de/img/yasm-wiki/yasm-service-management-wiki-de-400x400.png" width="<ins style="font-weight: bold; text-decoration: none;">200</ins>" height="<ins style="font-weight: bold; text-decoration: none;">200</ins>" title="YaSM Service-Management-Wiki" alt="Service-Management-Wiki: Wiki zu YaSM, Service-Management (Enterprise-Service-Management, IT-Service-Management) und ISO 20000 (ISO/IEC 20000). Referenz-Material zum YaSM Service-Management-Prozessmodell." /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><p style="font-size: 110%;"<del style="font-weight: bold; text-decoration: none;">><i</del>><b>Hinweis:</b<del style="font-weight: bold; text-decoration: none;">></i</del>></p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><p style="font-size: 110%;"><b>Hinweis:</b></p></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><p>Im <a class="external text" href="https://yasm.com/wiki/de/index.php/Hauptseite" title="Das Service-Management-Wiki: Hauptseite">YaSM-Wiki</a> <a href="/index.php/ITIL_4#YaSM" title="YaSM Trademark">[<b>2</b>]</a> beschreiben wir schlanke, klar strukturierte <a class="external text" href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse" title="Service-Management-Prozesse: Beschreibungen">Service-Management-Prozesse</a>.</p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><p>Im <a class="external text" href="https://yasm.com/wiki/de/index.php/Hauptseite" title="Das Service-Management-Wiki: Hauptseite">YaSM <ins style="font-weight: bold; text-decoration: none;">Service-Management</ins>-Wiki</a> <a href="/index.php/ITIL_4#YaSM" title="YaSM Trademark">[<b>2</b>]</a> beschreiben wir schlanke, klar strukturierte <a class="external text" href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse" title="Service-Management-Prozesse: Beschreibungen">Service-Management-Prozesse</a>.</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Diese eignen sich gut für die einfacheren, flexibleren Betriebsmodelle, die mittlerweile von vielen Organisationen bevorzugt werden.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Diese eignen sich gut für die einfacheren, flexibleren Betriebsmodelle, die mittlerweile von vielen Organisationen bevorzugt werden.</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Die <a class="external text" href="https://yasm.com/wiki/de/index.php/YaSM_und_ISO_20000" title="YaSM Service-Management und ISO 20000">YaSM-Prozesse sind an ISO 20000 (ISO 20000:2018) ausgerichtet</a>, dem internationalen Standard für Service-Management. Sie sind für den Einsatz mit unterschiedlichen Frameworks und Methoden ausgelegt, wie z.&nbsp;B. ITIL<sup><small>&#174;</small></sup> 4, SIAM<sup><small>&#174;</small></sup>, VeriSM&trade;, COBIT<sup><small>&#174;</small></sup>, Agile und Lean.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Die <a class="external text" href="https://yasm.com/wiki/de/index.php/YaSM_und_ISO_20000" title="YaSM Service-Management und ISO 20000">YaSM-Prozesse sind an ISO 20000 (ISO 20000:2018) ausgerichtet</a>, dem internationalen Standard für Service-Management. Sie sind für den Einsatz mit unterschiedlichen Frameworks und Methoden ausgelegt, wie z.&nbsp;B. ITIL<sup><small>&#174;</small></sup> 4, SIAM<sup><small>&#174;</small></sup>, VeriSM&trade;, COBIT<sup><small>&#174;</small></sup>, Agile und Lean.</p></div></td></tr>
</table>
Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL_4&diff=9119&oldid=prev
Andrea am 21. März 2019 um 09:34 Uhr
2019-03-21T09:34:30Z
<p></p>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL_4&diff=9062&oldid=prev
Andrea am 19. November 2018 um 15:05 Uhr
2018-11-19T15:05:38Z
<p></p>
<a href="https://wiki.de.it-processmaps.com/index.php?title=ITIL_4&diff=9062&oldid=9058">Änderungen zeigen</a>
Andrea