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ITIL-Glossar/ ITIL-Begriffe P - Versionsgeschichte
2026-04-13T08:29:59Z
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Andrea am 23. Februar 2021 um 11:47 Uhr
2021-02-23T11:47:24Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 23. Februar 2021, 13:47 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====Problem-Priorität====</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====Problem-Priorität====</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>*&#8594; ITIL-Prozesse, [[ITIL Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Problem Management]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>*&#8594; ITIL-Prozesse, [[ITIL Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Problem Management]]</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>----</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>----</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">'''</del><span id="ITIL">Anmerkungen</span><del style="font-weight: bold; text-decoration: none;">'''</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span id="ITIL">Anmerkungen</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><small>''</del>[1] ITIL&reg; <del style="font-weight: bold; text-decoration: none;">is a Registered Trade Mark of the Cabinet Office in the United Kingdom </del>and <del style="font-weight: bold; text-decoration: none;">other countries. &mdash; </del>IT Infrastructure Library&reg; <del style="font-weight: bold; text-decoration: none;">is a </del>Registered Trade <del style="font-weight: bold; text-decoration: none;">Mark of the Cabinet Office in the United Kingdom and other countries.<br />Quelle (teilweise): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. &mdash; Das komplette, offizielle [http://www.best-management-practice.com/bookstore.asp?DI=575004&amp;FO=1230366 ITIL Glossar, herausgegeben von APMG i.V.m. dem Cabinet Office und TSO] steht zum Download im Internet zur Verfügung. <br />[2] CMMI&reg; (Capability Maturity Model Integrated) is a registered trade mark </del>of the <del style="font-weight: bold; text-decoration: none;">Software Engineering Institute, Carnegie Mellon University</del>.<del style="font-weight: bold; text-decoration: none;">''</small></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[1] ITIL&reg; and IT Infrastructure Library&reg; <ins style="font-weight: bold; text-decoration: none;">are </ins>Registered Trade <ins style="font-weight: bold; text-decoration: none;">Marks </ins>of the <ins style="font-weight: bold; text-decoration: none;">PeopleCert Group</ins>.</div></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><html><del style="font-weight: bold; text-decoration: none;"><div align="right"></del><a <del style="font-weight: bold; text-decoration: none;">rel="author" </del>href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="Von: Stefan Kempter | Profil auf LinkedIn" alt="Autor: Stefan Kempter, IT Process Maps GbR" /></a> &<del style="font-weight: bold; text-decoration: none;">nbsp</del>; &<del style="font-weight: bold; text-decoration: none;">nbsp</del>;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">[2] Quelle (teilweise): ITIL glossary and abbreviations &#x24B8; AXELOS Limited. Alle Glossare und Abkürzungsverzeichnisse des AXELOS Global Best Practice Portfolios, einschließlich der Glossare für ITIL V3 und ITIL 4, stehen auf der [https://www.axelos.com/glossaries-of-terms AXELOS-Website zum Download] bereit.</ins></div></td></tr>
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<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><html><ins style="font-weight: bold; text-decoration: none;">Von:&#160;&#160;Stefan Kempter&#160;</ins><a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="Von: Stefan Kempter | Profil auf LinkedIn" alt="Autor: Stefan Kempter, IT Process Maps GbR" /></a>&<ins style="font-weight: bold; text-decoration: none;">#160;&#160;und&#160;&#160</ins>;<ins style="font-weight: bold; text-decoration: none;">Andrea Kempter</ins>&<ins style="font-weight: bold; text-decoration: none;">#160</ins>;<a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="Von: Andrea Kempter | Profil auf LinkedIn" alt="<ins style="font-weight: bold; text-decoration: none;">Koautor</ins>: Andrea Kempter, IT Process Maps GbR" /></a><ins style="font-weight: bold; text-decoration: none;">, IT Process Maps.</ins></<ins style="font-weight: bold; text-decoration: none;">html></ins></div></td></tr>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL-Glossar/_ITIL-Begriffe_P&diff=9097&oldid=prev
Andrea am 7. Februar 2019 um 11:46 Uhr
2019-02-07T11:46:07Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 7. Februar 2019, 13:46 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><imagemap></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><imagemap></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Image:Thumb-itil-glossar.jpg|right|[[ITIL-Glossar|'''ITIL-Glossar:''']]<br />Alle Fachbegriffe rund um ITIL (ITIL 2011, ITIL V3 und V2) sowie IT Service Management (ITSM)<br />|<del style="font-weight: bold; text-decoration: none;">250px</del>|alt=ITIL Glossar deutsch|thumb</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Image:Thumb-itil-glossar.jpg|right|[[ITIL-Glossar|'''ITIL-Glossar:''']]<br />Alle Fachbegriffe rund um ITIL (<ins style="font-weight: bold; text-decoration: none;">ITIL 4, </ins>ITIL 2011, ITIL V3 und V2) sowie IT Service Management (ITSM)<br />|<ins style="font-weight: bold; text-decoration: none;">320px</ins>|alt=ITIL Glossar deutsch|thumb</div></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>| style="border-bottom:1px solid grey" |<strong>Glossar-Begriffe zu ITIL</strong></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>| style="border-bottom:1px solid grey" |<strong>Glossar-Begriffe zu ITIL<ins style="font-weight: bold; text-decoration: none;">&reg;</ins></strong></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Im [[ITIL-Glossar]] finden Sie die Definitionen der wichtigsten Begriffe und Acronyme zur '''IT Infrastructure Library ITIL&reg;''' (<del style="font-weight: bold; text-decoration: none;">ITIL 2011, ITIL V3 & V2) und zum </del>IT Service Management <del style="font-weight: bold; text-decoration: none;">(ITSM</del>) in alphabetischer Reihenfolge. [[#ITIL|['''1''']]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Im [[ITIL-Glossar]] finden Sie die Definitionen der wichtigsten Begriffe und Acronyme zur '''IT Infrastructure Library <ins style="font-weight: bold; text-decoration: none;">(</ins>ITIL&reg;<ins style="font-weight: bold; text-decoration: none;">)</ins>''' <ins style="font-weight: bold; text-decoration: none;">und zu ITSM </ins>(IT Service Management) in alphabetischer Reihenfolge. [[#ITIL|['''1''']]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[ITIL-Glossar#Alle ITIL-Begriffe|Alle Begriffe anzeigen]] oder einen Buchstaben wählen:</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[ITIL-Glossar#Alle ITIL-Begriffe|Alle Begriffe anzeigen]] oder einen Buchstaben wählen:</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l28">Zeile 28:</td>
<td colspan="2" class="diff-lineno">Zeile 31:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><p><span id="top">&nbsp;</span></p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><p><span id="top<ins style="font-weight: bold; text-decoration: none;">-p</ins>">&nbsp;</span></p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>===ITIL-Begriffe mit <big>P</big>===</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>===ITIL-Begriffe mit <big>P</big>===</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l248">Zeile 248:</td>
<td colspan="2" class="diff-lineno">Zeile 251:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[#top|&#8594; ITIL-Begriffe mit P]]</div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[#top<ins style="font-weight: bold; text-decoration: none;">-p</ins>|&#8594; ITIL-Begriffe mit P]]</div></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[ITIL-Glossar#Alle ITIL-Begriffe|&#8594; Alle Begriffe im ITIL-Glossar anzeigen]]</div></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[ITIL-Glossar#Alle ITIL-Begriffe|&#8594; Alle Begriffe im ITIL-Glossar anzeigen]]</div></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l258">Zeile 258:</td>
<td colspan="2" class="diff-lineno">Zeile 261:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><small>''[1] ITIL&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. &mdash; IT Infrastructure Library&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.<br />Quelle (teilweise): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. &mdash; Das komplette, offizielle [http://www.best-management-practice.com/bookstore.asp?DI=575004&amp;FO=1230366 ITIL Glossar, herausgegeben von APMG i.V.m. dem Cabinet Office und TSO] steht zum Download im Internet zur Verfügung. <br />[2] CMMI&reg; (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.''</small></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><small>''[1] ITIL&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. &mdash; IT Infrastructure Library&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.<br />Quelle (teilweise): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. &mdash; Das komplette, offizielle [http://www.best-management-practice.com/bookstore.asp?DI=575004&amp;FO=1230366 ITIL Glossar, herausgegeben von APMG i.V.m. dem Cabinet Office und TSO] steht zum Download im Internet zur Verfügung. <br />[2] CMMI&reg; (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.''</small></div></td></tr>
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</table>
Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL-Glossar/_ITIL-Begriffe_P&diff=7922&oldid=prev
Andrea am 2. August 2013 um 15:50 Uhr
2013-08-02T15:50:24Z
<p></p>
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Andrea
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Andrea am 26. Juli 2013 um 15:12 Uhr
2013-07-26T15:12:14Z
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Andrea
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<p>Die Seite wurde neu angelegt: „<seo metakeywords="ITIL Glossar Definition Acronym Begriff Abkürzung Wort ITSM IT-Service-Management P" metadescription="In diesem ITIL Glossar finden Sie die…“</p>
<p><b>Neue Seite</b></p><div><seo metakeywords="ITIL Glossar Definition Acronym Begriff Abkürzung Wort ITSM IT-Service-Management P" metadescription="In diesem ITIL Glossar finden Sie die Definitionen der wichtigsten Begriffe und Abkürzungen zu ITIL mit P: Patterns of Business Activity (PBA), PIR, ..., Prozess- und Asset-Bewertung." /><br />
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__NOTOC__<br />
<imagemap><br />
Image:Thumb-itil-glossar.jpg|right|[[ITIL-Glossar|'''ITIL-Glossar:''']]<br />Alle Fachbegriffe rund um ITIL (ITIL 2011, ITIL V3 und V2) sowie IT Service Management (ITSM)<br />|250px|alt=ITIL Glossar deutsch|thumb<br />
default [[ITIL-Glossar]]<br />
desc bottom-left<br />
</imagemap><br />
<br />
{|<br />
|-<br />
| style="border-bottom:1px solid grey" |<strong>Glossar-Begriffe zu ITIL</strong><br />
|}<br />
<br />
Im [[ITIL-Glossar]] finden Sie die Definitionen der wichtigsten Begriffe und Acronyme zur '''IT Infrastructure Library ITIL&reg;''' (ITIL 2011, ITIL V3 & V2) und zum IT Service Management (ITSM) in alphabetischer Reihenfolge. [[#ITIL|['''1''']]]<br />
<br />
[[ITIL-Glossar#Alle ITIL-Begriffe|Alle Begriffe anzeigen]] oder einen Buchstaben wählen:<br />
<br />
{|<br />
| [[ITIL-Glossar/_ITIL-Begriffe_1-9|'''1 ... 9''']]<br />
|}<br />
{|<br />
| [[ITIL-Glossar/_ITIL-Begriffe_A|'''A''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_B|'''B''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_C|'''C''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_D|'''D''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_E|'''E''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_F|'''F''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_G|'''G''']] |||| '''H''' |||| [[ITIL-Glossar/_ITIL-Begriffe_I|'''I''']] |||| '''J''' |||| [[ITIL-Glossar/_ITIL-Begriffe_K|'''K''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_L|'''L''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_M|'''M''']]<br />
|- <br />
| [[ITIL-Glossar/_ITIL-Begriffe_N|'''N''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_O|'''O''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_P|'''P''']] |||| '''Q''' |||| [[ITIL-Glossar/_ITIL-Begriffe_R|'''R''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_S|'''S''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_T|'''T''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_U|'''U''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_V|'''V''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_W|'''W''']] |||| '''X''' |||| '''Y''' |||| [[ITIL-Glossar/_ITIL-Begriffe_Z|'''Z''']] <br />
|}<br />
<br />
<p><span id="top">&nbsp;</span></p><br />
<br />
==ITIL-Begriffe mit <big>P</big>==<br />
<br />
Sie finden hier alle ITIL-Glossarbegriffe und -Definitionen, die mit dem Buchstaben "P" beginnen. <br />
<br />
Bitte den gewünschten Fachbegriff aus der Liste auswählen oder [[#Definitionen|Liste überspringen und weiter zu "Definitionen"]].<br />
<br />
<p>&nbsp;</p><br />
<br />
* [[#Patterns of Business Activity (PBA)|Patterns of Business Activity (PBA)]]<br />
* [[#PIR|PIR]]<br />
* [[#Planungsdaten von Geschäftsseite|Planungsdaten von Geschäftsseite]]<br />
* [[#Post Implementation Review (PIR)|Post Implementation Review (PIR)]]<br />
* [[#Priorisierungs-Richtlinie für Incidents|Priorisierungs-Richtlinie für Incidents]]<br />
* [[#Proaktive Anwender-Information|Proaktive Anwender-Information]]<br />
* [[#Problem|Problem]]<br />
* [[#Problem-Identifikation|Problem-Identifikation]]<br />
* [[#Problem-Kategorisierung|Problem-Kategorisierung]]<br />
* [[#Problem Management|Problem Management]]<br />
* [[#Problem-Management-Bericht|Problem-Management-Bericht]]<br />
* [[#Problem Management Report|Problem Management Report]]<br />
* [[#Problem Manager|Problem Manager]]<br />
* [[#Problem-Priorität|Problem-Priorität]]<br />
* [[#Problem Record|Problem Record]]<br />
* [[#Problem Report|Problem Report]]<br />
* [[#Problem-Vorschlag|Problem-Vorschlag]]<br />
* [[#Projected Service Availability (PSA)|Projected Service Availability (PSA)]]<br />
* [[#Projected Service Outage (PSO)|Projected Service Outage (PSO)]]<br />
* [[#Projektauftrag|Projektauftrag]]<br />
* [[#Projekt-Controlling|Projekt-Controlling]]<br />
* [[#Projekt-Historie|Projekt-Historie]]<br />
* [[#Projekt-Koordination|Projekt-Koordination]]<br />
* [[#Projektmanagement (Transition Planning and Support)|Projektmanagement (Transition Planning and Support)]]<br />
* [[#Projekt-Manager|Projekt-Manager]]<br />
* [[#Projektplan (Service-Transition-Plan)|Projektplan (Service-Transition-Plan)]]<br />
* [[#Projektportfolio-Statusbericht|Projektportfolio-Statusbericht]]<br />
* [[#Protokoll zum SLA-Review|Protokoll zum SLA-Review]]<br />
* [[#Protokoll zum Supplier- und Vertragsreview|Protokoll zum Supplier- und Vertragsreview]]<br />
* [[#Prozess-Architekt|Prozess-Architekt]]<br />
* [[#Prozess-Architektur|Prozess-Architektur]]<br />
* [[#Prozess-Audit|Prozess-Audit]]<br />
* [[#Prozess-Benchmarking|Prozess-Benchmarking]]<br />
* [[#Prozess-Design|Prozess-Design]] <br />
* [[#Prozess-Evaluierung (Process Evaluation)|Prozess-Evaluierung (Process Evaluation)]]<br />
* [[#Prozess-Evaluierungs-Programm|Prozess-Evaluierungs-Programm]]<br />
* [[#Prozessgebiet (Process Area)|Prozessgebiet (Process Area)]]<br />
* [[#Prozess-Kennzahl (KPI)|Prozess-Kennzahl (KPI)]]<br />
* [[#Prozess-Maturity-Assessment|Prozess-Maturity-Assessment]]<br />
* [[#Prozess-Owner|Prozess-Owner]]<br />
* [[#Prozess- und Asset-Bewertung|Prozess- und Asset-Bewertung]]<br />
<br />
<p>&nbsp;</p><br />
<br />
==Definitionen==<br />
<br />
====Patterns of Business Activity (PBA)====<br />
* &#8594; [[ITIL-Glossar/_ITIL-Begriffe_B#Business-Aktivitätsmuster (PBA)|Business-Aktivitätsmuster (PBA)]]<br />
<br />
====PIR====<br />
* &#8594; [[ITIL-Glossar/_ITIL-Begriffe_P#Post Implementation Review (PIR)|Post Implementation Review (PIR)]]<br />
<br />
====Planungsdaten von Geschäftsseite====<br />
* Eine Vorschau auf die künftige Unternehmensentwicklung, die z.B. die geplante Zunahme der Anzahl von Geschäftsvorfällen enthält. <br />
* Planungsdaten von Geschäftsseite sind ein wichtiger Input für die [[ITIL-Prozesse#Service Strategy (Servicestrategie)|Service-Strategie]]- und -[[ITIL V3 Service Design|Service-Design-Prozesse]].<br />
*&#8594; ITIL-Prozesse, [[Service Portfolio Management]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Strategy - Servicestrategie|ITIL Service Strategy]] > [[Service Portfolio Management]]<br />
<br />
====Post Implementation Review (PIR)====<br />
* Das Post Implementation Review erfolgt nach der Implementierung eines Changes. <br />
* Im PIR wird festgehalten, ob der Change und das entsprechende Implementierungsprojekt erfolgreich waren und welche Verbesserungsmöglichkeiten es gibt.<br />
* '''Vorlage/ Checkliste''': [[Checkliste Post Implementation Review - PIR]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Change Management]]<br />
<br />
====Priorisierungs-Richtlinie für Incidents====<br />
* Die Priorisierungs-Richtlinie für Incidents beschreibt die Regeln für die Zuordnung von Prioritäten zu Incidents und definiert, welche Incidents als Major Incidents zu behandeln sind. <br />
* Da die Eskalationsregeln für Incidents in der Regel auf Prioritäten basieren, ist die Zuordnung der richtigen Priorität maßgeblich für die angemessene Eskalation von Incidents. <br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Incident Management]]<br />
<br />
====Proaktive Anwender-Information====<br />
* Eine Meldung über bestehende oder unmittelbar bevorstehende Service-Unterbrechungen an die Anwender, damit sich die Anwender auf die Nicht-Verfügbarkeit eines Service einstellen können.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Incident Management]]<br />
<br />
====Problem====<br />
* Ein Problem ist die Ursache für einen oder mehrere [[ITIL-Glossar/_ITIL-Begriffe_I#Incident|Incidents]]. <br />
* &#8594; Vgl. [[#Problem Record|Problem Record]]<br />
<br />
====Problem-Identifikation====<br />
* &#8594; ITIL-Teilprozess, [[Problem Management]] > [[Problem Management#Problem Management Problem-Identifikation|Proaktive Problem-Identifikation]]<br />
<br />
====Problem-Kategorisierung====<br />
* &#8594; ITIL-Teilprozess, [[Problem Management]] > [[Problem Management#ITIL Problem Management Kategorie|Problem-Kategorisierung und -Priorisierung]]<br />
<br />
====Problem Management====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Problem Management]]<br />
<br />
====Problem-Management-Bericht====<br />
* Ein Bericht, der den anderen Service-Management-Prozessen Informationen zu offenen bzw. in Bearbeitung befindlichen Problems liefert.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Problem Management]]<br />
<br />
====Problem Management Report====<br />
* &#8594; [[#Problem-Management-Bericht|Problem-Management-Bericht]]<br />
<br />
====Problem Manager====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Problem Manager|Problem Manager]]<br />
<br />
====Problem-Priorität====<br />
* '''Vorlage/ Checkliste''': [[Checkliste Problem-Priorität]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Problem Management]]<br />
<br />
====Problem Record====<br />
* Der Problem Record enthält sämtliche Einzelheiten eines Problems und dokumentiert so den Lebenszyklus des Problems von der Erkennung bis zur Schließung.<br />
* '''Vorlage/ Checkliste''': [[Checkliste Problem Record|ITIL-Checkliste Problem Record]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Problem Management]]<br />
<br />
====Problem Report====<br />
* '''Vorlage/ Checkliste''': [[Checkliste Problem Report]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Problem Management]]<br />
<br />
====Problem-Vorschlag====<br />
* Eine Benachrichtigung über ein vermutetes Problem, das an das [[Problem Management]] zur weiteren Untersuchung übergeben wird.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Problem Management]]<br />
<br />
====Projected Service Availability (PSA)====<br />
* Ein Dokument, in dem die Auswirkungen geplanter Changes auf vereinbarte Service Levels dargelegt werden, basierend auf der [[ITIL-Glossar/_ITIL-Begriffe_F#Forward Schedule of Changes (FSC)|Forward Schedule of Changes]].<br />
* &#8594; ITIL-Prozesse, [[Change Management - ITIL V2]]<br />
<br />
====Projected Service Outage (PSO)====<br />
* Im Dokument zu voraussichtlichen Serviceunterbrechungen (“Projected Service Outage – PSO“) sind erwartete bzw. geplante Abweichungen von der in den [[ITIL-Glossar/_ITIL-Begriffe_S#Service Level Agreement (Service-Level-Vereinbarungen, SLA)|SLAs]] vereinbarten Serviceverfügbarkeit aufgeführt.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Change Management]]<br />
<br />
====Projektauftrag====<br />
* Der Projektauftrag beinhaltet den Umfang, die Ziele und die Mitwirkenden eines Projektes. <br />
* Er stellt die Ziele des Projektes dar, nennt die wichtigsten Stakeholder, definiert die Befugnisse des [[Rollen in ITIL#Projekt-Manager|Projektmanagers]] sowie die ihm zur Verfügung stehenden Ressourcen, und führt alle Randbedingungen und erforderlichen Voraussetzungen auf, die einen Einfluss auf das Projekt haben.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Projektmanagement - Transition Planning and Support]]<br />
<br />
====Projekt-Controlling====<br />
* &#8594; ITIL-Teilprozess, [[Projektmanagement - Transition Planning and Support]] > [[Projektmanagement - Transition Planning and Support#ITIL-Projekt-Controlling|Projekt-Controlling]]<br />
<br />
====Projekt-Historie====<br />
* Ein Dokument, das wichtige Ereignisse im Projektverlauf aufzeichnet. <br />
* Hierzu gehören z.B. Entscheidungen, Eskalationen und Änderungen am Projekt-Scope.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Projektmanagement - Transition Planning and Support]]<br />
<br />
====Projekt-Koordination====<br />
* &#8594; ITIL-Teilprozess, [[Projektmanagement - Transition Planning and Support]] > [[Projektmanagement - Transition Planning and Support#ITIL-Projektplanung|Projektplanung und -Koordination]]<br />
<br />
====Projektmanagement (Transition Planning and Support)====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Projektmanagement - Transition Planning and Support]]<br />
<br />
====Projekt-Manager====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Projekt-Manager|Projekt-Manager]]<br />
<br />
====Projektplan (Service-Transition-Plan)====<br />
* Ein Projektplan (in ITIL auch als Serviceüberführungsplan oder "Service Transition Plan" bezeichnet) ist ein formelles, freigegebenes Dokument, in dem die wesentlichen Lieferergebnisse, Meilensteine, Aktivitäten und Ressourcen zu einem Projekt festgehalten sind. <br />
* Am Projektplan orientieren sich sowohl Projektdurchführung als auch Projektsteuerung.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Projektmanagement - Transition Planning and Support]]<br />
<br />
====Projektportfolio-Statusbericht====<br />
* Der Projektportfolio-Statusbericht bietet eine Gesamtübersicht über alle geplanten oder laufenden Projekte. <br />
* Er enthält die wesentlichen Projektdaten wie Milestones und aktueller Projektstatus.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Projektmanagement - Transition Planning and Support]]<br />
<br />
====Protokoll zum SLA-Review====<br />
* Ein Dokument mit den Ergebnissen und Schlussfolgerungen aus einem Service Level Review.<br />
* &#8594; ITIL-Prozesse, [[Service Level Management - ITIL V2]]<br />
<br />
====Protokoll zum Supplier- und Vertragsreview====<br />
* Im Protokoll zum Supplier- und Vertragsreview werden erreichte und vereinbarte Performance einander gegenübergestellt. <br />
* Das Dokument enthält außerdem die beim Supplier festgestellten Schwachstellen und Probleme sowie Maßnahmen zur Verbesserung der Situation.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Supplier Management]]<br />
<br />
====Prozess-Architekt====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Prozess-Architekt|Prozess-Architekt]]<br />
<br />
====Prozess-Architektur====<br />
* Eine Übersicht über alle Prozesse und Prozess-Schnittstellen, mit der sichergestellt wird, dass alle Prozesse in der IT-Organisation nahtlos zusammenarbeiten. Die Prozess-Architektur ist Teil der Enterprise-Architektur.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL Continual Service Improvement (CSI)]] > [[Prozess-Evaluierung]]<br />
<br />
====Prozess-Audit====<br />
* &#8594; ITIL-Teilprozess, [[Prozess-Evaluierung]] > [[Prozess-Evaluierung#ITIL-Prozess-Audit|Prozess-Audit]]<br />
<br />
====Prozess-Benchmarking====<br />
* &#8594; ITIL-Teilprozess, [[Prozess-Evaluierung]] > [[Prozess-Evaluierung#ITIL-Prozess-Benchmarking|Prozessmanagement-Support]]<br />
<br />
====Prozess-Design====<br />
* Die Beschreibung eines Prozesses mit all seinen Inputs und Outputs, Aktivitäten, und Verantwortlichkeiten. <br />
* Prozess-Designs unterliegen der Kontrolle des [[Prozess-Management|Prozessmanagements]].<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL Continual Service Improvement (CSI)]] > [[Prozess-Evaluierung]]<br />
<br />
====Prozess-Evaluierung (Process Evaluation)====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL Continual Service Improvement (CSI)]] > [[Prozess-Evaluierung]]<br />
<br />
====Prozess-Evaluierungs-Programm====<br />
* Das Prozess-Evaluierungs-Programm stellt sicher, dass alle relevanten Prozesse und Bereiche der Organisation je nach Erfordernis regelmäßigen Prozess-Reviews, Maturity-Assessments, Benchmarkings oder Prozess-Audits unterzogen werden. <br />
* &#8594; ITIL-Prozesse, [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL Continual Service Improvement (CSI)]] > [[Prozess-Evaluierung]]<br />
<br />
====Prozessgebiet (Process Area)====<br />
* Das Prozessgebiet ist ein Begriff aus a CMMI&reg; [[ITIL-Glossar#Anmerkungen|['''2''']]]. <br />
* CMMI definiert "Prozessgebiet" als: "Miteinander verknüpfte Praktiken eines Gebietes, die – sofern gemeinsam implementiert - dazu beitragen, Zielvorgaben zu erreichen, die als wesentlich erachtet werden, [wenn es darum geht,] Verbesserungen auf dem entsprechenden Gebiet zu erzielen." (''Vgl. CMMI-Glossar, Software Engineering Institute, Carnegie Mellon University'')<br />
* Im Kontext von ITIL ist das Prozessgebiet demnach ein Hauptprozess (wie z.B. Incident Management) - der Teil-Prozess "Incident-Erfassung und –Kategorisierung" ist in diesem Sinn ein Prozess innerhalb des Prozessgebietes.<br />
<br />
====Prozess-Kennzahl (KPI)====<br />
* [[ITIL-Kennzahlen|Kennzahlen (Key-Performance-Indikatoren - KPIs)]] definieren, welche Messwerte gemessen und berichtet werden, um einen Prozess zu steuern.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL Continual Service Improvement (CSI)]] > [[Prozess-Evaluierung]]<br />
<br />
====Prozess-Maturity-Assessment====<br />
* &#8594; ITIL-Teilprozess, [[Prozess-Evaluierung]] > [[Prozess-Evaluierung#Prozess-Maturity-Assessment|Prozess-Maturity-Assessment]]<br />
<br />
====Prozess-Owner====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Prozess-Owner|Prozess-Owner]]<br />
<br />
====Prozess- und Asset-Bewertung====<br />
* Eine Schätzung des Wertes, den ein (Geschäfts-) Prozess oder anderes Asset für das Unternehmen darstellt. <br />
* Dieser Wert ist ein wichtiger Input für die [[ITIL-Glossar/_ITIL-Begriffe_B#Business-Impact- und Risikoanalyse|Risikoanalyse]].<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Risikomanagement]]<br />
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<div align="right">[[#top|&#8594; ITIL-Begriffe mit P]]</div><br />
<div align="right">[[ITIL-Glossar#Alle ITIL-Begriffe|&#8594; Alle Begriffe im ITIL-Glossar anzeigen]]</div><br />
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----<br />
'''<span id="Anmerkungen">Anmerkungen</span>'''<br />
<br />
<small>''[1] ITIL&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. &mdash; IT Infrastructure Library&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.<br />Quelle (teilweise): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. &mdash; Das komplette, offizielle [http://www.best-management-practice.com/bookstore.asp?DI=575004&amp;FO=1230366 ITIL Glossar, herausgegeben von APMG i.V.m. dem Cabinet Office und TSO] steht zum Download im Internet zur Verfügung. <br />[2] CMMI&reg; (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.''</small><br />
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