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ITIL-Glossar/ ITIL-Begriffe C - Versionsgeschichte
2026-04-29T11:25:02Z
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Andrea am 7. Februar 2019 um 11:07 Uhr
2019-02-07T11:07:31Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 7. Februar 2019, 13:07 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__NOTOC__</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__NOTOC__</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><imagemap></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><imagemap></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Image:Thumb-itil-glossar.jpg|right|[[ITIL-Glossar|'''ITIL-Glossar:''']]<br />Alle Fachbegriffe rund um ITIL (ITIL 2011, ITIL V3 und V2) sowie IT Service Management (ITSM)<br />|<del style="font-weight: bold; text-decoration: none;">250px</del>|alt=ITIL Glossar deutsch|thumb</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Image:Thumb-itil-glossar.jpg|right|[[ITIL-Glossar|'''ITIL-Glossar:''']]<br />Alle Fachbegriffe rund um ITIL (<ins style="font-weight: bold; text-decoration: none;">ITIL 4, </ins>ITIL 2011, ITIL V3 und V2) sowie IT Service Management (ITSM)<br />|<ins style="font-weight: bold; text-decoration: none;">320px</ins>|alt=ITIL Glossar deutsch|thumb</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>default [[ITIL-Glossar]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>default [[ITIL-Glossar]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc bottom-left</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc bottom-left</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l12">Zeile 12:</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{|</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{|</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>| style="border-bottom:1px solid grey" |<strong>Glossar-Begriffe zu ITIL</strong></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>| style="border-bottom:1px solid grey" |<strong>Glossar-Begriffe zu ITIL<ins style="font-weight: bold; text-decoration: none;">&reg;</ins></strong></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Im [[ITIL-Glossar]] finden Sie die Definitionen der wichtigsten Begriffe und Acronyme zur '''IT Infrastructure Library ITIL&reg;''' (<del style="font-weight: bold; text-decoration: none;">ITIL 2011, ITIL V3 & V2) und zum </del>IT Service Management <del style="font-weight: bold; text-decoration: none;">(ITSM</del>) in alphabetischer Reihenfolge. [[#ITIL|['''1''']]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Im [[ITIL-Glossar]] finden Sie die Definitionen der wichtigsten Begriffe und Acronyme zur '''IT Infrastructure Library <ins style="font-weight: bold; text-decoration: none;">(</ins>ITIL&reg;<ins style="font-weight: bold; text-decoration: none;">)</ins>''' <ins style="font-weight: bold; text-decoration: none;">und zu ITSM </ins>(IT Service Management) in alphabetischer Reihenfolge. [[#ITIL|['''1''']]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[ITIL-Glossar#Alle ITIL-Begriffe|Alle Begriffe anzeigen]] oder einen Buchstaben wählen:</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[ITIL-Glossar#Alle ITIL-Begriffe|Alle Begriffe anzeigen]] oder einen Buchstaben wählen:</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><p><span id="top">&nbsp;</span></p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><p><span id="top<ins style="font-weight: bold; text-decoration: none;">-c</ins>">&nbsp;</span></p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>===ITIL-Begriffe mit <big>C</big>===</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>===ITIL-Begriffe mit <big>C</big>===</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l290">Zeile 290:</td>
<td colspan="2" class="diff-lineno">Zeile 293:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[#top|&#8594; ITIL-Begriffe mit C]]</div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[#top<ins style="font-weight: bold; text-decoration: none;">-c</ins>|&#8594; ITIL-Begriffe mit C]]</div></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[ITIL-Glossar#Alle ITIL-Begriffe|&#8594; Alle Begriffe im ITIL-Glossar anzeigen]]</div></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[ITIL-Glossar#Alle ITIL-Begriffe|&#8594; Alle Begriffe im ITIL-Glossar anzeigen]]</div></div></td></tr>
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<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l296">Zeile 296:</td>
<td colspan="2" class="diff-lineno">Zeile 299:</td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>----</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>----</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">'''</del><span id="ITIL">Anmerkungen</span><del style="font-weight: bold; text-decoration: none;">'''</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span id="ITIL">Anmerkungen</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><small>''</del>[1] ITIL&reg; <del style="font-weight: bold; text-decoration: none;">is a Registered Trade Mark of the Cabinet Office in the United Kingdom </del>and <del style="font-weight: bold; text-decoration: none;">other countries. &mdash; </del>IT Infrastructure Library&reg; <del style="font-weight: bold; text-decoration: none;">is a </del>Registered Trade <del style="font-weight: bold; text-decoration: none;">Mark </del>of the <del style="font-weight: bold; text-decoration: none;">Cabinet Office in the United Kingdom and other countries.<br />Quelle (teilweise): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. &mdash; Das komplette, offizielle [http://www.best-management-practice.com/bookstore.asp?DI=575004&amp;FO=1230366 ITIL Glossar, herausgegeben von APMG i.V.m. dem Cabinet Office und TSO] steht zum Download im Internet zur Verfügung</del>.<del style="font-weight: bold; text-decoration: none;">''</small></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[1] ITIL&reg; and IT Infrastructure Library&reg; <ins style="font-weight: bold; text-decoration: none;">are </ins>Registered Trade <ins style="font-weight: bold; text-decoration: none;">Marks </ins>of the <ins style="font-weight: bold; text-decoration: none;">PeopleCert Group</ins>.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><html><del style="font-weight: bold; text-decoration: none;"><div align="right"></del><a <del style="font-weight: bold; text-decoration: none;">rel="author" </del>href="https://<del style="font-weight: bold; text-decoration: none;">plus</del>.<del style="font-weight: bold; text-decoration: none;">google</del>.com/<del style="font-weight: bold; text-decoration: none;">113316270668629760475</del>"><img style="margin:0px 0px 0px 0px;" src="<del style="font-weight: bold; text-decoration: none;">/skins/Vector</del>/images<del style="font-weight: bold; text-decoration: none;">/itpm</del>/bookmarking/<del style="font-weight: bold; text-decoration: none;">gplus</del>.png" width="16" height="16" title="Von: <del style="font-weight: bold; text-decoration: none;">Andrea </del>Kempter | Profil auf <del style="font-weight: bold; text-decoration: none;">Google+</del>" alt="Autor: <del style="font-weight: bold; text-decoration: none;">Andrea </del>Kempter, IT Process Maps GbR" /></a> &<del style="font-weight: bold; text-decoration: none;">nbsp</del>; &<del style="font-weight: bold; text-decoration: none;">nbsp</del>;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">[2] Quelle (teilweise): ITIL glossary and abbreviations &#x24B8; AXELOS Limited. Alle Glossare und Abkürzungsverzeichnisse des AXELOS Global Best Practice Portfolios, einschließlich der Glossare für ITIL V3 und ITIL 4, stehen auf der [https://www.axelos.com/glossaries-of-terms AXELOS-Website zum Download] bereit.</ins></div></td></tr>
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<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><html><ins style="font-weight: bold; text-decoration: none;">Von:&#160;&#160;Stefan Kempter&#160;</ins><a href="https://<ins style="font-weight: bold; text-decoration: none;">www</ins>.<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.com/<ins style="font-weight: bold; text-decoration: none;">in/stefankempter</ins>"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.png" width="16" height="16" title="Von: <ins style="font-weight: bold; text-decoration: none;">Stefan </ins>Kempter | Profil auf <ins style="font-weight: bold; text-decoration: none;">LinkedIn</ins>" alt="Autor: <ins style="font-weight: bold; text-decoration: none;">Stefan </ins>Kempter, IT Process Maps GbR" /></a>&<ins style="font-weight: bold; text-decoration: none;">#160;&#160;und&#160;&#160</ins>;<ins style="font-weight: bold; text-decoration: none;">Andrea Kempter</ins>&<ins style="font-weight: bold; text-decoration: none;">#160</ins>;<a href="https://<ins style="font-weight: bold; text-decoration: none;">www</ins>.<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.com/<ins style="font-weight: bold; text-decoration: none;">in/andreakempter</ins>"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.png" width="16" height="16" title="Von: <ins style="font-weight: bold; text-decoration: none;">Andrea </ins>Kempter | Profil auf <ins style="font-weight: bold; text-decoration: none;">LinkedIn</ins>" alt="<ins style="font-weight: bold; text-decoration: none;">Koautor</ins>: <ins style="font-weight: bold; text-decoration: none;">Andrea </ins>Kempter, IT Process Maps GbR" /></a><ins style="font-weight: bold; text-decoration: none;">, IT Process Maps.</ins></<ins style="font-weight: bold; text-decoration: none;">html></ins></div></td></tr>
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</table>
Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL-Glossar/_ITIL-Begriffe_C&diff=7911&oldid=prev
Andrea am 2. August 2013 um 15:39 Uhr
2013-08-02T15:39:14Z
<p></p>
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL-Glossar/_ITIL-Begriffe_C&diff=7747&oldid=prev
Andrea am 26. Juli 2013 um 14:43 Uhr
2013-07-26T14:43:43Z
<p></p>
<a href="https://wiki.de.it-processmaps.com/index.php?title=ITIL-Glossar/_ITIL-Begriffe_C&diff=7747&oldid=7453">Änderungen zeigen</a>
Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL-Glossar/_ITIL-Begriffe_C&diff=7453&oldid=prev
Andrea: Die Seite wurde neu angelegt: „<seo metakeywords="ITIL Glossar Definition Acronym Begriff Abkürzung Wort ITSM IT-Service-Management C" metadescription="In diesem ITIL Glossar finden Sie die…“
2013-06-15T10:00:09Z
<p>Die Seite wurde neu angelegt: „<seo metakeywords="ITIL Glossar Definition Acronym Begriff Abkürzung Wort ITSM IT-Service-Management C" metadescription="In diesem ITIL Glossar finden Sie die…“</p>
<p><b>Neue Seite</b></p><div><seo metakeywords="ITIL Glossar Definition Acronym Begriff Abkürzung Wort ITSM IT-Service-Management C" metadescription="In diesem ITIL Glossar finden Sie die Definitionen der wichtigsten Begriffe und Abkürzungen zu ITIL mit C: CAB, Capacity Management, ..., CSI-Register." /><br />
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Image:Thumb-itil-glossar.jpg|right|[[ITIL-Glossar|'''ITIL-Glossar:''']]<br />Alle Fachbegriffe rund um ITIL (ITIL 2011, ITIL V3 und V2) sowie IT Service Management (ITSM)<br />|250px|alt=ITIL Glossar deutsch|thumb<br />
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{|<br />
|-<br />
| style="border-bottom:1px solid grey" |<strong>Glossar-Begriffe zu ITIL</strong><br />
|}<br />
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Im [[ITIL-Glossar]] finden Sie die Definitionen der wichtigsten Begriffe und Acronyme zur '''IT Infrastructure Library ITIL&reg;''' (ITIL 2011, ITIL V3 & V2) und zum IT Service Management (ITSM) in alphabetischer Reihenfolge. [[#ITIL|['''1''']]]<br />
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[[ITIL-Glossar#Alle ITIL-Begriffe|Alle Begriffe anzeigen]] oder einen Buchstaben wählen:<br />
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| [[ITIL-Glossar/_ITIL-Begriffe_1-9|'''1 ... 9''']]<br />
|}<br />
{|<br />
| [[ITIL-Glossar/_ITIL-Begriffe_A|'''A''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_B|'''B''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_C|'''C''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_D|'''D''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_E|'''E''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_F|'''F''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_G|'''G''']] |||| '''H''' |||| [[ITIL-Glossar/_ITIL-Begriffe_I|'''I''']] |||| '''J''' |||| [[ITIL-Glossar/_ITIL-Begriffe_K|'''K''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_L|'''L''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_M|'''M''']]<br />
|- <br />
| [[ITIL-Glossar/_ITIL-Begriffe_N|'''N''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_O|'''O''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_P|'''P''']] |||| '''Q''' |||| [[ITIL-Glossar/_ITIL-Begriffe_R|'''R''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_S|'''S''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_T|'''T''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_U|'''U''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_V|'''V''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_W|'''W''']] |||| '''X''' |||| '''Y''' |||| [[ITIL-Glossar/_ITIL-Begriffe_Z|'''Z''']] <br />
|}<br />
<br />
<p><span id="top">&nbsp;</span></p><br />
<br />
==ITIL-Begriffe mit <big>C</big>==<br />
<br />
Sie finden hier alle ITIL-Glossarbegriffe und -Definitionen, die mit dem Buchstaben "C" beginnen. Bitte wählen Sie den gewünschten Fachbegriff aus der Liste aus.<br />
<br />
Bitte den gewünschten Fachbegriff aus der Liste auswählen oder [[#Definitionen|Liste überspringen und weiter zu "Definitionen"]].<br />
<br />
<p>&nbsp;</p><br />
<br />
* [[#CAB|CAB]]<br />
* [[#Capacity Management|Capacity Management]]<br />
* [[#Capacity Manager|Capacity Manager]]<br />
* [[#Capacity Management Information System|Capacity Management Information System]]<br />
* [[#Capacity Plan (Kapazitätsplan)|Capacity Plan (Kapazitätsplan)]]<br />
* [[#Capacity Report (Kapazitätsbericht)|Capacity Report (Kapazitätsbericht)]]<br />
* [[#Change|Change]]<br />
* [[#Change Advisory Board (CAB)|Change Advisory Board (CAB)]]<br />
* [[#Change-Build-Phase|Change-Build-Phase]]<br />
* [[#Change-Deployment-Phase|Change-Deployment-Phase]]<br />
* [[#Change-Einordnung|Change-Einordnung]]<br />
* [[#Change-Evaluierung (Change Evaluation)|Change-Evaluierung (Change Evaluation)]]<br />
* [[#Change-Freigabehierarchie|Change-Freigabehierarchie]]<br />
* [[#Change Management|Change Management]]<br />
* [[#Change-Management-Richtlinie|Change-Management-Richtlinie]]<br />
* [[#Change Manager|Change Manager]]<br />
* [[#Change-Modell|Change-Modell]]<br />
* [[#Change Owner|Change Owner]]<br />
* [[#Change Record|Change Record]]<br />
* [[#Change Request zur CMS-Struktur|Change Request zur CMS-Struktur]]<br />
* [[#Change Request zur Enterprise-Architektur|Change Request zur Enterprise-Architektur]]<br />
* [[#Change Request zur Prozess-Architektur|Change Request zur Prozess-Architektur]]<br />
* [[#Change Schedule|Change Schedule]]<br />
* [[#Change-Vorschlag|Change-Vorschlag]]<br />
* [[#CI (Configuration Item)|CI (Configuration Item)]]<br />
* [[#CI Status Monitoring Report|CI Status Monitoring Report]]<br />
* [[#Client (Contract Partner)|Client (Contract Partner)]]<br />
* [[#CMS/ CMDB|CMS/ CMDB]]<br />
* [[#CMS-Änderungs-Richtlinie|CMS-Änderungs-Richtlinie]]<br />
* [[#Compliance Management|Compliance Management]]<br />
* [[#Compliance Manager|Compliance Manager]]<br />
* [[#Compliance-Register|Compliance-Register]]<br />
* [[#Compliance-Review|Compliance-Review]]<br />
* [[#Component Capacity Management|Component Capacity Management]]<br />
* [[#Config Management Database (CMDB)|Config Management Database (CMDB)]]<br />
* [[#Configuration-Audit|Configuration-Audit]]<br />
* [[#Configuration-Audit-Protokoll|Configuration-Audit-Protokoll]]<br />
* [[#Configuration-Identifizierung|Configuration-Identifizierung]]<br />
* [[#Configuration Item|Configuration Item]]<br />
* [[#Configuration Management|Configuration Management]]<br />
* [[#Configuration Manager|Configuration Manager]]<br />
* [[#Configuration-Steuerung|Configuration-Steuerung]]<br />
* [[#Continual Service Improvement (Kontinuierliche Serviceverbesserung)|Continual Service Improvement (Kontinuierliche Serviceverbesserung)]]<br />
* [[#CSI|CSI]]<br />
* [[#CSI-Initiative|CSI-Initiative]]<br />
* [[#CSI Manager|CSI Manager]]<br />
* [[#CSI-Register|CSI-Register]]<br />
<br />
<p>&nbsp;</p><br />
<br />
==Definitionen==<br />
<br />
====CAB====<br />
* &#8594; [[#Change Advisory Board (CAB)|Change Advisory Board (CAB)]]<br />
<br />
====Capacity Management====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Capacity Management]]<br />
<br />
====Capacity Manager====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Capacity Manager|Capacity Manager]]<br />
<br />
====Capacity Management Information System====<br />
* Das Capacity Management Information System (CMIS) ist ein zentraler Speicherort für sämtliche relevanten Daten, die im Rahmen des [[Capacity Management|Capacity-Management-Prozesses]] verwendet werden.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Capacity Management]]<br />
<br />
====Capacity Plan (Kapazitätsplan)====<br />
* Der Kapazitätsplan wird verwendet, um die zur Erbringung von IT-Services benötigten Ressourcen zu verwalten und weiterzuentwickeln. <br />
* Der Plan enthält Szenarien bzw. Prognosen zur künftigen Entwicklung des Kapazitätsbedarfs aus Geschäftssicht sowie mit Kostenschätzungen versehene Handlungsoptionen zur Abdeckung des vorhergesagten Kapazitätsbedarfs.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Capacity Management]]<br />
<br />
====Capacity Report (Kapazitätsbericht)====<br />
* Der Capacity Report (Kapazitätsbericht) liefert anderen [[ITIL-Prozesse|Service-Management-Prozessen]] sowie dem IT-Management Informationen über die Service- und Ressourcen-Auslastung und -Performance.<br />
* '''Vorlage/ Checkliste''': [[Checkliste Capacity Report]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Capacity Management]]<br />
<br />
====Change====<br />
* Hinzufügen, Modifizieren oder Entfernen eines Elements, das Auswirkungen auf die IT Services haben könnte. <br />
* Der Umfang sollte Changes an allen Architekturen, Prozessen, Tools, Messgrößen und Dokumentationen genauso einschließen, wie Changes an IT Services und anderen Configuration Items.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Change Management]]<br />
<br />
====Change Advisory Board (CAB)====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Change Advisory Board (CAB)|Change Advisory Board (CAB)]]<br />
* '''Vorlage/ Checkliste''': [[Checkliste CAB-Agenda]]<br />
<br />
====Change-Build-Phase====<br />
* &#8594; ITIL-Teilprozess, [[Change Management]] > [[Change Management#ITIL Change-Planung|Change-Planung und Freigabe der Build-Phase]]<br />
<br />
====Change-Deployment-Phase====<br />
* &#8594; ITIL-Teilprozess, [[Change Management]] > [[Change Management#ITIL Change Deployment|Freigabe der Change-Deployment-Phase]]<br />
<br />
====Change-Einordnung====<br />
* '''Vorlage/ Checkliste''': [[Checkliste Change-Einordnung]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Change Management]]<br />
<br />
====Change-Evaluierung (Change Evaluation)====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[ITIL Change-Evaluierung]]<br />
<br />
====Change-Freigabehierarchie====<br />
* &#8594; [[#Change-Management-Richtlinie|Change-Management-Richtlinie]]<br />
<br />
====Change Management====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Change Management]]<br />
<br />
====Change-Management-Richtlinie====<br />
* Die Entscheidung, ob ein vorgeschlagener Change autorisiert oder abgewiesen wird, basiert auf einer abgeschlossenen Change-Bewertung. <br />
* Die Change-Bewertung hat insbesondere das Ziel, die mit der Implementierung des Changes verbundenen Risiken zu verstehen. <br />
* In diesem Zusammenhang definiert die Change-Management-Richtlinie die Autorisierungs-Ebenen, die zur Freigabe bestimmter Arten von Changes zuständig sind, sowie weitere Regeln für die Bewertung von Changes. <br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Change Management]]<br />
<br />
====Change Manager====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Change Manager|Change Manager]]<br />
<br />
====Change-Modell====<br />
* Change-Modelle beschreiben Verfahren zum Umgang mit wiederkehrenden Standard-Changes. <br />
* Der [[Rollen in ITIL#Change Manager|Change Manager]] erstellt ein Change-Modell für jeden Standard-Change (vorab freigegebener Change mit geringem Risiko, wie zum Beispiel die Aufrüstung eines Client-PCs).<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Change Management]]<br />
<br />
====Change Owner====<br />
* Der Betreiber und Initiator eines Changes, der zumeist auch über das Budget für die Change-Implementierung verfügt. <br />
* Der Change Owner ist typischerweise der Inhaber einer ITIL Rolle (z.B. der Problem oder Capacity Manager) oder ein Mitglied des IT Managements.<br />
<br />
====Change Record====<br />
* Im Change Record sind alle Einzelheiten eines Changes enthalten; er dokumentiert somit den Lebenszyklus eines einzelnen Changes. Ein Change Record wird zumeist aus einem vorausgehenden [[ITIL-Glossar/_ITIL-Begriffe_R#Request for Change (RFC)|Request for Change (RFC)]] erstellt.<br />
* '''Vorlage/ Checkliste''': [[Checkliste Change Record]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Change Management]]<br />
<br />
====Change Request zur CMS-Struktur====<br />
* Eine Anforderung aus einem Service-Management-Prozess zur Änderung der [[#CMS/ CMDB|CMS]]-Struktur. <br />
* Eine solche Anforderung wird ans [[Service Asset and Configuration Management|Configuration Management]] gestellt, wenn neue CIs oder Attribute ins CMS aufgenommen werden müssen, aber die CMS-Struktur die Aufnahme dieser Daten nicht ermöglicht.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Service Asset and Configuration Management]]<br />
<br />
====Change Request zur Enterprise-Architektur====<br />
* Eine Anforderung aus einem Service-Management-Prozess zur Änderung der Enterprise-Architektur. <br />
* Eine solche Anforderung wird normalerweise aus dem Service-Design-Prozess heraus gestellt, wenn die Einrichtung eines neuen Service innerhalb der Vorgaben der bestehenden Anwendungs-, Infrastruktur- oder Daten-Architekturen nicht möglich ist.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[IT Architecture Management|Architecture Management]]<br />
<br />
====Change Request zur Prozess-Architektur====<br />
* Eine Anforderung aus einem Service-Management-Prozess zur Änderung der [[ITIL-Glossar/_ITIL-Begriffe_P#Prozess-Architektur|Prozess-Architektur]].<br />
* Eine solche Anforderung wird gestellt, wenn die Einrichtung eines neuen Service innerhalb der Vorgaben der bestehenden Prozess-Architektur nicht möglich ist.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL Continual Service Improvement (CSI)]] > [[Prozess-Evaluierung]]<br />
<br />
====Change Schedule====<br />
* In der Change Schedule sind alle genehmigten Change-Vorschläge und Changes mit den geplanten Implementierungsterminen aufgeführt. <br />
* Die Change Schedule wird manchmal auch als [[ITIL-Glossar/_ITIL-Begriffe_F#Forward Schedule of Changes (FSC)|Forward Schedule of Change]] (Zeitplan künftiger Changes) bezeichnet, auch wenn sie Informationen zu bereits implementierten Changes enthält.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Change Management]]<br />
<br />
====Change-Vorschlag====<br />
* Ein Change-Vorschlag beschreibt einen vorgeschlagenen größeren Change, wie z.B. die Einführung eines neuen Service oder umfangreiche Änderungen an einem besthehenden Service. <br />
* Der Zweck von Change-Vorschlägen ist die Kommunikation eines vorgeschlagenen größeren Changes, so dass dessen Risiko, Auswirkung und Machbarkeit beurteilt werden kann, bevor die Design-Aktivitäten beginnen. <br />
* Change-Vorschläge werden typischerweise vom Service Portfolio Management erstellt. <br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Strategy - Servicestrategie|ITIL Service Strategy]] > [[Service Portfolio Management]]<br />
<br />
====CI (Configuration Item)====<br />
* CIs (Configuration Items) sind im Wesentlichen Hardware- oder Software-Komponenten, die zum einen durch ihre Attribute charakterisiert sind (im Configuration Record des CIs erfasst) und zum anderen durch ihre Beziehung zu anderen CIs. <br />
* Die Informationen zu allen Konfigurationselementen (CIs) sind im Configuration Management System gespeichert.<br />
* '''Vorlage/ Checkliste''': [[Checkliste CMS CMDB|ITIL-Checkliste CMS/ CMDB]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Service Asset and Configuration Management]]<br />
<br />
====CI Status Monitoring Report====<br />
*Ein Bericht aus dem [[Service Asset and Configuration Management|Configuration Management]], der den Lebenszyklus der CIs beschreibt. <br />
* Er enthält wichtige Änderungen im Status der CIs, wie z. B. Hinzufügen, Entfernen, Änderung der Verantwortung oder Ausfälle (insbesondere wichtig für das [[Availability Management]]).<br />
* &#8594; ITIL-Prozesse, [[Configuration Management|Configuration Management - ITIL V2]]<br />
<br />
====Client (Contract Partner)====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Kunde|Kunde]]<br />
<br />
====CMS/ CMDB====<br />
* Das Configuration Management System (CMS) ist eine Kombination von Tools und Daten, die zum Sammeln, Speichern, Managen, Aktualisieren, Analysieren und zur Präsentation von Daten zu allen Configuration Items und deren Beziehungen eingesetzt wird. <br />
* Ein CMS kann ein oder mehrere physikalische Configuration Management Databases (CMDBs) verwalten. <br />
* Die dem CMS zugrundeliegende Struktur wird definiert durch ein Configuration-Modell, ein logisches Modell der Service Assets einer IT-Organisation.<br />
* '''Vorlage/ Checkliste''': [[Checkliste CMS CMDB|ITIL-Checkliste CMS/ CMDB]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Service Asset and Configuration Management]]<br />
<br />
====CMS-Änderungs-Richtlinie====<br />
* Ein Verzeichnis der Regelungen, die bestimmen, wer Struktur und Inhalt des [[#CMS/ CMDB|CMS]] ändern darf.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Service Asset and Configuration Management]]<br />
<br />
====Compliance Management====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Compliance Management]]<br />
<br />
====Compliance Manager====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Compliance Manager|Compliance Manager]]<br />
<br />
====Compliance-Register====<br />
* Das Compliance-Register ist ein vom [[Compliance Management]] genutztes Tool, das eine Übersicht über sämtliche Konformitätsanforderungen an die IT-Organisation sowie über die Vorkehrungen zu deren Durchsetzung bietet.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Compliance Management]]<br />
<br />
====Compliance-Review====<br />
* Im Compliance-Review sind die Ergebnisse regelmäßiger Bewertungen der Prozess- und Systemkonformität dokumentiert.<br />
* Insbesondere sind darin die festgestellten Abweichungen von den Konformitätsanforderungen sowie Maßnahmen zur deren Korrektur festgehalten.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Compliance Management]]<br />
<br />
====Component Capacity Management====<br />
* &#8594; ITIL-Teilprozess, [[Capacity Management]] > [[Capacity Management#Component Capacity Management|Component Capacity Management]]<br />
<br />
====Config Management Database (CMDB)====<br />
* Eine Datenbank, die zur Verwaltung der Configuration Records während deren gesamten Lebenszyklus dient. <br />
* Die CMDB zeichnet die Attribute der CIs und deren Beziehungen untereinander auf. <br />
* Eine CMDB kann auch andere Informationen mit Beziehung zu CIs enthalten, zum Beispiel Incident, Problem und Change Records. <br />
* Die CMDB wird vom [[Service Asset and Configuration Management|Configuration Management]] gepflegt und von allen IT-Service-Management-Prozessen genutzt.<br />
* '''Vorlage/ Checkliste''': [[Checkliste CMS CMDB|ITIL-Checkliste CMS/ CMDB]]<br />
* &#8594; ITIL-Prozesse, [[Configuration Management|Configuration Management - ITIL V2]]<br />
<br />
====Configuration-Audit====<br />
* &#8594; ITIL-Teilprozess, [[Service Asset and Configuration Management]] > [[Service Asset and Configuration Management#Configuration Management Audit|Configuration-Verifizierung und -Audit]]<br />
<br />
====Configuration-Audit-Protokoll====<br />
* Ein Bericht, in dem die Ergebnisse eines [[#CMS/ CMDB|CMS]]-Audits und die aufgetretenen Differenzen zwischen CMS-Records und tatsächlich installierten CIs festgehalten sind.<br />
* '''Vorlage/ Checkliste''': [[Checkliste CMDB-Audit-Protokoll]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Service Asset and Configuration Management]]<br />
<br />
====Configuration-Identifizierung====<br />
* &#8594; ITIL-Teilprozess, [[Service Asset and Configuration Management]] > [[Service Asset and Configuration Management#ITIL Configuration Management Identifizierung|Configuration-Identifizierung (Configuration Identification)]]<br />
<br />
====Configuration Item====<br />
* &#8594; [[#CI (Configuration Item)|CI (Configuration Item)]]<br />
<br />
====Configuration Management====<br />
*&#8594; ITIL-Prozesse, <br />
** ITIL V3: [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Service Asset and Configuration Management]]<br />
** ITIL V2: [[Configuration Management]]<br />
<br />
====Configuration Manager====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Configuration Manager|Configuration Manager]]<br />
<br />
====Configuration-Steuerung====<br />
* &#8594; ITIL-Teilprozess, [[Service Asset and Configuration Management]] > [[Service Asset and Configuration Management#ITIL Configuration Management Steuerung|Configuration-Steuerung (Configuration Control)]]<br />
<br />
====Continual Service Improvement (Kontinuierliche Serviceverbesserung)====<br />
*&#8594; ITIL Core-Disziplin [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL Continual Service Improvement (CSI)]]<br />
<br />
====CSI====<br />
*&#8594; ITIL Core-Disziplin [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL Continual Service Improvement (CSI)]]<br />
<br />
====CSI-Initiative====<br />
<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL Continual Service Improvement (CSI)]] > [[Definition von Verbesserungs-Initiativen|Definition von CSI-Initiativen]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL Continual Service Improvement (CSI)]] > [[Überwachung von Verbesserungs-Initiativen|Überwachung von CSI-Initiativen]]<br />
<br />
====CSI Manager====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#CSI Manager|CSI Manager]]<br />
<br />
====CSI-Register====<br />
* Das CSI-Register dient der Erfassung und dem Management von Verbesserungsmöglichkeiten über ihren gesamten Lebenszyklus. <br />
* Neue Einträge in das CSI-Register werden typischerweise von Continual Service Improvement veranlasst <br />
* Anmerkung: In ITIL V3 (2007) wird das "CSI-Register" noch als "[[ITIL-Glossar/_ITIL-Begriffe_S#Service Improvement Plan (SIP)|Serviceverbesserungs-Plan]]" bzw. "Service Improvement Plan - SIP" bezeichnet. <br />
* '''Vorlage/ Checkliste''': [[Checkliste Serviceverbesserungsplan SIP|ITIL-Checkliste CSI-Register]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 CSI - Kontinuierliche Serviceverbesserung|ITIL Continual Service Improvement (CSI)]] > [[Definition von Verbesserungs-Initiativen|Definition von CSI-Initiativen]]<br />
<br />
<p>&nbsp;</p><br />
<br />
<div align="right">[[#top|&#8594; ITIL-Begriffe mit C]]</div><br />
<div align="right">[[ITIL-Glossar#Alle ITIL-Begriffe|&#8594; Alle Begriffe im ITIL-Glossar anzeigen]]</div><br />
<br />
<p>&nbsp;</p><br />
<br />
----<br />
'''<span id="ITIL">Anmerkungen</span>'''<br />
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