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ITIL-Glossar/ ITIL-Begriffe A - Versionsgeschichte
2026-04-29T16:09:16Z
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Andrea am 7. Februar 2019 um 11:04 Uhr
2019-02-07T11:04:47Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 7. Februar 2019, 13:04 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__NOTOC__</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__NOTOC__</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><imagemap></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><imagemap></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Image:Thumb-itil-glossar.jpg|right|[[ITIL-Glossar|'''ITIL-Glossar:''']]<br />Alle Fachbegriffe rund um ITIL (ITIL 2011, ITIL V3 und V2) sowie IT Service Management (ITSM)<br />|<del style="font-weight: bold; text-decoration: none;">250px</del>|alt=ITIL Glossar deutsch|thumb</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Image:Thumb-itil-glossar.jpg|right|[[ITIL-Glossar|'''ITIL-Glossar:''']]<br />Alle Fachbegriffe rund um ITIL (<ins style="font-weight: bold; text-decoration: none;">ITIL 4, </ins>ITIL 2011, ITIL V3 und V2) sowie IT Service Management (ITSM)<br />|<ins style="font-weight: bold; text-decoration: none;">320px</ins>|alt=ITIL Glossar deutsch|thumb</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>default [[ITIL-Glossar]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>default [[ITIL-Glossar]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc bottom-left</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>desc bottom-left</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l12">Zeile 12:</td>
<td colspan="2" class="diff-lineno">Zeile 15:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{|</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{|</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>| style="border-bottom:1px solid grey" |<strong>Glossar-Begriffe zu ITIL</strong></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>| style="border-bottom:1px solid grey" |<strong>Glossar-Begriffe zu ITIL<ins style="font-weight: bold; text-decoration: none;">&reg;</ins></strong></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Im [[ITIL-Glossar]] finden Sie die Definitionen der wichtigsten Begriffe und Acronyme zur '''IT Infrastructure Library ITIL&reg;''' (<del style="font-weight: bold; text-decoration: none;">ITIL 2011, ITIL V3 & V2) und zum </del>IT Service Management <del style="font-weight: bold; text-decoration: none;">(ITSM</del>) in alphabetischer Reihenfolge. [[#ITIL|['''1''']]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Im [[ITIL-Glossar]] finden Sie die Definitionen der wichtigsten Begriffe und Acronyme zur '''IT Infrastructure Library <ins style="font-weight: bold; text-decoration: none;">(</ins>ITIL&reg;<ins style="font-weight: bold; text-decoration: none;">)</ins>''' <ins style="font-weight: bold; text-decoration: none;">und zu ITSM </ins>(IT Service Management) in alphabetischer Reihenfolge. [[#ITIL|['''1''']]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[ITIL-Glossar#Alle ITIL-Begriffe|Alle Begriffe anzeigen]] oder einen Buchstaben wählen:</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[ITIL-Glossar#Alle ITIL-Begriffe|Alle Begriffe anzeigen]] oder einen Buchstaben wählen:</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><p><span id="top">&nbsp;</span></p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><p><span id="top<ins style="font-weight: bold; text-decoration: none;">-a</ins>">&nbsp;</span></p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>===ITIL-Begriffe mit <big>A</big>===</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>===ITIL-Begriffe mit <big>A</big>===</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l188">Zeile 188:</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[#top|&#8594; ITIL-Begriffe mit A]]</div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[#top<ins style="font-weight: bold; text-decoration: none;">-a</ins>|&#8594; ITIL-Begriffe mit A]]</div></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[ITIL-Glossar#Alle ITIL-Begriffe|&#8594; Alle Begriffe im ITIL-Glossar anzeigen]]</div></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div align="right">[[ITIL-Glossar#Alle ITIL-Begriffe|&#8594; Alle Begriffe im ITIL-Glossar anzeigen]]</div></div></td></tr>
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<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l194">Zeile 194:</td>
<td colspan="2" class="diff-lineno">Zeile 197:</td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>----</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>----</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">'''</del><span id="ITIL">Anmerkungen</span><del style="font-weight: bold; text-decoration: none;">'''</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span id="ITIL">Anmerkungen</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><small>''</del>[1] ITIL&reg; <del style="font-weight: bold; text-decoration: none;">is a Registered Trade Mark of the Cabinet Office in the United Kingdom </del>and <del style="font-weight: bold; text-decoration: none;">other countries. &mdash; </del>IT Infrastructure Library&reg; <del style="font-weight: bold; text-decoration: none;">is a </del>Registered Trade <del style="font-weight: bold; text-decoration: none;">Mark </del>of the <del style="font-weight: bold; text-decoration: none;">Cabinet Office in the United Kingdom and other countries.<br />Quelle (teilweise): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. &mdash; Das komplette, offizielle [http://www.best-management-practice.com/bookstore.asp?DI=575004&amp;FO=1230366 ITIL Glossar, herausgegeben von APMG i.V.m. dem Cabinet Office und TSO] steht zum Download im Internet zur Verfügung</del>.<del style="font-weight: bold; text-decoration: none;">''</small></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[1] ITIL&reg; and IT Infrastructure Library&reg; <ins style="font-weight: bold; text-decoration: none;">are </ins>Registered Trade <ins style="font-weight: bold; text-decoration: none;">Marks </ins>of the <ins style="font-weight: bold; text-decoration: none;">PeopleCert Group</ins>.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><html><del style="font-weight: bold; text-decoration: none;"><div align="right"></del><a <del style="font-weight: bold; text-decoration: none;">rel="author" </del>href="https://<del style="font-weight: bold; text-decoration: none;">plus</del>.<del style="font-weight: bold; text-decoration: none;">google</del>.com/<del style="font-weight: bold; text-decoration: none;">113316270668629760475</del>"><img style="margin:0px 0px 0px 0px;" src="<del style="font-weight: bold; text-decoration: none;">/skins/Vector</del>/images<del style="font-weight: bold; text-decoration: none;">/itpm</del>/bookmarking/<del style="font-weight: bold; text-decoration: none;">gplus</del>.png" width="16" height="16" title="Von: <del style="font-weight: bold; text-decoration: none;">Andrea </del>Kempter | Profil auf <del style="font-weight: bold; text-decoration: none;">Google+</del>" alt="Autor: <del style="font-weight: bold; text-decoration: none;">Andrea </del>Kempter, IT Process Maps GbR" /></a> &<del style="font-weight: bold; text-decoration: none;">nbsp</del>; &<del style="font-weight: bold; text-decoration: none;">nbsp</del>;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">[2] Quelle (teilweise): ITIL glossary and abbreviations &#x24B8; AXELOS Limited. Alle Glossare und Abkürzungsverzeichnisse des AXELOS Global Best Practice Portfolios, einschließlich der Glossare für ITIL V3 und ITIL 4, stehen auf der [https://www.axelos.com/glossaries-of-terms AXELOS-Website zum Download] bereit.</ins></div></td></tr>
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</table>
Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL-Glossar/_ITIL-Begriffe_A&diff=7908&oldid=prev
Andrea am 2. August 2013 um 15:36 Uhr
2013-08-02T15:36:12Z
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Andrea
https://wiki.de.it-processmaps.com/index.php?title=ITIL-Glossar/_ITIL-Begriffe_A&diff=7745&oldid=prev
Andrea am 26. Juli 2013 um 14:40 Uhr
2013-07-26T14:40:34Z
<p></p>
<a href="https://wiki.de.it-processmaps.com/index.php?title=ITIL-Glossar/_ITIL-Begriffe_A&diff=7745&oldid=7451">Änderungen zeigen</a>
Andrea
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Andrea: Die Seite wurde neu angelegt: „<seo metakeywords="ITIL Glossar Definition Acronym Begriff Abkürzung Wort ITSM IT-Service-Management A" metadescription="In diesem ITIL Glossar finden Sie die…“
2013-06-15T09:58:15Z
<p>Die Seite wurde neu angelegt: „<seo metakeywords="ITIL Glossar Definition Acronym Begriff Abkürzung Wort ITSM IT-Service-Management A" metadescription="In diesem ITIL Glossar finden Sie die…“</p>
<p><b>Neue Seite</b></p><div><seo metakeywords="ITIL Glossar Definition Acronym Begriff Abkürzung Wort ITSM IT-Service-Management A" metadescription="In diesem ITIL Glossar finden Sie die Definitionen der wichtigsten Begriffe und Abkürzungen zu ITIL mit A: Access Management, ..., Availability-Richtlinien." /><br />
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Image:Thumb-itil-glossar.jpg|right|[[ITIL-Glossar|'''ITIL-Glossar:''']]<br />Alle Fachbegriffe rund um ITIL (ITIL 2011, ITIL V3 und V2) sowie IT Service Management (ITSM)<br />|250px|alt=ITIL Glossar deutsch|thumb<br />
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{|<br />
|-<br />
| style="border-bottom:1px solid grey" |<strong>Glossar-Begriffe zu ITIL</strong><br />
|}<br />
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Im [[ITIL-Glossar]] finden Sie die Definitionen der wichtigsten Begriffe und Acronyme zur '''IT Infrastructure Library ITIL&reg;''' (ITIL 2011, ITIL V3 & V2) und zum IT Service Management (ITSM) in alphabetischer Reihenfolge. [[#ITIL|['''1''']]]<br />
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[[ITIL-Glossar#Alle ITIL-Begriffe|Alle Begriffe anzeigen]] oder einen Buchstaben wählen:<br />
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| [[ITIL-Glossar/_ITIL-Begriffe_1-9|'''1 ... 9''']]<br />
|}<br />
{|<br />
| [[ITIL-Glossar/_ITIL-Begriffe_A|'''A''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_B|'''B''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_C|'''C''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_D|'''D''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_E|'''E''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_F|'''F''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_G|'''G''']] |||| '''H''' |||| [[ITIL-Glossar/_ITIL-Begriffe_I|'''I''']] |||| '''J''' |||| [[ITIL-Glossar/_ITIL-Begriffe_K|'''K''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_L|'''L''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_M|'''M''']]<br />
|- <br />
| [[ITIL-Glossar/_ITIL-Begriffe_N|'''N''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_O|'''O''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_P|'''P''']] |||| '''Q''' |||| [[ITIL-Glossar/_ITIL-Begriffe_R|'''R''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_S|'''S''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_T|'''T''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_U|'''U''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_V|'''V''']] |||| [[ITIL-Glossar/_ITIL-Begriffe_W|'''W''']] |||| '''X''' |||| '''Y''' |||| [[ITIL-Glossar/_ITIL-Begriffe_Z|'''Z''']] <br />
|}<br />
<br />
<p><span id="top">&nbsp;</span></p><br />
<br />
==ITIL-Begriffe mit <big>A</big>==<br />
<br />
Sie finden hier alle ITIL-Glossarbegriffe und -Definitionen, die mit dem Buchstaben "A" beginnen. <br />
<br />
Bitte den gewünschten Fachbegriff aus der Liste auswählen oder [[#Definitionen|Liste überspringen und weiter zu "Definitionen"]].<br />
<br />
<p>&nbsp;</p><br />
<br />
* [[#Abnahmetest|Abnahmetest]]<br />
* [[#Access Management|Access Management]]<br />
* [[#Access Manager|Access Manager]]<br />
* [[#Aktualisierungs-Daten für den Projektplan|Aktualisierungs-Daten für den Projektplan]]<br />
* [[#Allgemeine Bedingungen|Allgemeine Bedingungen]]<br />
* [[#Anforderungen für Benutzer-Rollen|Anforderungen für Benutzer-Rollen]]<br />
* [[#Antrag zur Benutzer-Einrichtung|Antrag zur Benutzer-Einrichtung]]<br />
* [[#Anwender|Anwender]]<br />
* [[#Anwender-Dokumentation|Anwender-Dokumentation]]<br />
* [[#Anwender-Eskalation|Anwender-Eskalation]]<br />
* [[#Anwender-FAQs|Anwender-FAQs]]<br />
* [[#Anwender-Handbuch|Anwender-Handbuch]]<br />
* [[#Anwender-Rolle|Anwender-Rolle]]<br />
* [[#Anwendungsentwickler|Anwendungsentwickler]]<br />
* [[#Anwendungsentwicklung (Application Development)|Anwendungsentwicklung (Application Development)]]<br />
* [[#Anwendungs-Framework|Anwendungs-Framework]]<br />
* [[#Anwendungssystem-Analytiker|Anwendungssystem-Analytiker]]<br />
* [[#Application Management|Application Management]]<br />
* [[#Application Manager|Application Manager]]<br />
* [[#Architecture Management|Architecture Management]]<br />
* [[#Aussagen zur Zufriedenheit aus Kundensicht|Aussagen zur Zufriedenheit aus Kundensicht]]<br />
* [[#Auswertung Kundenumfrage|Auswertung Kundenumfrage]]<br />
* [[#Availability-Design-Richtlinien|Availability-Design-Richtlinien]]<br />
* [[#Availability Improvement Plan|Availability Improvement Plan]]<br />
* [[#Availability Management|Availability Management]]<br />
* [[#Availability Management Information System|Availability Management Information System]]<br />
* [[#Availability Manager|Availability Manager]]<br />
* [[#Availability Plan (Verfügbarkeitsplan)|Availability Plan (Verfügbarkeitsplan)]]<br />
* [[#Availability Report (Verfügbarkeitsbericht)|Availability Report (Verfügbarkeitsbericht)]]<br />
* [[#Availability-Richtlinien für das Service Desk|Availability-Richtlinien für das Service Desk]]<br />
<br />
<p>&nbsp;</p><br />
<br />
==Definitionen==<br />
<br />
====Abnahmetest====<br />
* &#8594; ITIL-Teilprozess, [[Service-Validierung und Test]] > [[Service-Validierung und Test#ITIL Service Validierung Abnahmetest|Abnahmetest]]<br />
<br />
====Access Management====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Access Management]]<br />
<br />
====Access Manager====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Access Manager|Access Manager]]<br />
<br />
====Aktualisierungs-Daten für den Projektplan====<br />
*Ist-Daten zu Projekt-Fortschritt und Ressourcen-Verbrauch, die von unterschiedlichen Prozessen in Service Transition ans [[Projektmanagement - Transition Planning and Support|Projektmanagement]] übermittelt werden. Diese Daten sind ein wichtiger Input für das Projekt-Controlling und -Reporting.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Projektmanagement - Transition Planning and Support]]<br />
<br />
====Allgemeine Bedingungen====<br />
* Ein Satz von Bedingungen und Vertragsklauseln, der standardmäßig Verwendung findet, wenn Services oder Produkte eingekauft werden.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Supplier Management]]<br />
<br />
====Anforderungen für Benutzer-Rollen====<br />
* Anforderungen aus Geschäftssicht an den Katalog oder die hierarchische Struktur aller [[ITIL-Glossar#Benutzer-Rolle|Benutzer-Rollen]] (Benutzer-Typen). <br />
* Zugriffsrechte basieren auf den Benutzer-Rollen, die einem [[Rollen in ITIL#Anwender|Anwender]] zugewiesen sind.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Access Management]]<br />
<br />
====Antrag zur Benutzer-Einrichtung====<br />
* Ein Antrag zur Einrichtung, Änderung oder Löschung eines Benutzers, identifiziert durch eine Benutzer-ID.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Access Management]]<br />
<br />
====Anwender====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Anwender|Service-Anwender (User)]]<br />
<br />
====Anwender-Dokumentation====<br />
* &#8594; [[#Anwender-Handbuch|Anwender-Handbuch]]<br />
<br />
====Anwender-Eskalation====<br />
* Eine Eskalation bezüglich der Bearbeitung eines Incidents oder Service Requests, angestoßen von Anwendern, deren Incidents bzw. Aufträge nur mit Verzögerung oder gar nicht bearbeitet werden.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Incident Management]]<br />
<br />
====Anwender-FAQs====<br />
* Informationen für Anwender zur Selbsthilfe. Diese werden z.B. auf den Support-Seiten des [[ITIL-Glossar#Service Desk|Service Desks]] im Intranet zur Verfügung gestellt.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[Incident Management]]<br />
<br />
====Anwender-Handbuch====<br />
* Eine Dokumentation für Endanwender, die beschreibt, wie eine Anwendung oder ein System zu bedienen ist.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Anwendungsentwicklung und Customizing|Anwendungsentwicklung (Application Development)]]<br />
<br />
====Anwender-Rolle====<br />
* &#8594; ITIL-Teilprozess, [[Access Management]] > [[Access Management#ITIL Access Management Profile|Verwalten von Anwender-Rollen und Berechtigungs-Profilen]]<br />
<br />
====Anwendungsentwickler====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Anwendungsentwickler|Anwendungsentwickler]]<br />
<br />
====Anwendungsentwicklung (Application Development)====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Transition - Serviceüberführung|ITIL Service Transition]] > [[Anwendungsentwicklung und Customizing|Anwendungsentwicklung (Application Development)]]<br />
<br />
====Anwendungs-Framework====<br />
* Anwendungs-Frameworks fördern den wiederkehrenden Einsatz bestimmter Komponenten und die Standardisierung der eingesetzten Technologien. <br />
* Deshalb sollten sie getrennt von Software-Entwicklungsprojekten entwickelt werden – allerdings ist darauf zu achten, dass die Frameworks die Anforderungen der Entwickler berücksichtigen. <br />
* Anwendungs-Frameworks definieren Anwendungssystem-Klassen, typischerweise mit gemeinsamen nicht-funktionalen Anforderungen.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[IT Architecture Management|Architecture Management]]<br />
<br />
====Anwendungssystem-Analytiker====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Anwendungssystem-Analytiker|Anwendungssystem-Analytiker]]<br />
<br />
====Application Management====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Operation - Servicebetrieb|ITIL Service Operation]] > [[ITIL Application Management|Application Management]]<br />
<br />
====Application Manager====<br />
*&#8594; ITIL-V2-Rollen: Rollen außerhalb IT Service Management, [[Rollen in ITIL#Application-Manager|Application Manager]]<br />
<br />
====Architecture Management====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[IT Architecture Management|Architecture Management]]<br />
<br />
====Aussagen zur Zufriedenheit aus Kundensicht====<br />
* Die Antworten der Kunden im Rahmen einer Kundenzufriedenheits-Umfrage, typischer Weise in Form eines ausgefüllten Fragebogens.<br />
*&#8594; ITIL-Prozesse, [[ITIL V3 Service Strategy - Servicestrategie|ITIL Service Strategy]] > [[Business Relationship Management]]<br />
<br />
====Auswertung Kundenumfrage====<br />
* Die Auswertung zur einer Kundenzufriedenheits-Umfrage, die die ermittelten Daten und daraus abgeleitete Rückschlüsse zusammenfasst.<br />
*&#8594; ITIL-Prozesse, [[ITIL V3 Service Strategy - Servicestrategie|ITIL Service Strategy]] > [[Business Relationship Management]]<br />
<br />
====Availability-Design-Richtlinien====<br />
* Die Availability-Design-Richtlinien definieren vom technischen Standpunkt aus, wie die notwendigen Verfügbarkeits-Levels erreicht werden können, einschließlich spezifischer Anweisungen für die [[Anwendungsentwicklung und Customizing|Anwendungsentwicklung]] und für extern beschaffte Infrastrukturkomponenten.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]<br />
<br />
====Availability Improvement Plan====<br />
* Ein Plan mit Maßnahmen zu dem Ziel, bestehende und künftige Anforderungen an die Verfügbarkeit kosteneffektiv erfüllen zu können. <br />
* Dieser umfasst eine Beschreibung der aktuellen Situation, Maßnahmen zur Verbesserung und geplante neue Richtlinien.<br />
* '''Vorlage/ Checkliste''': [[Checkliste Availability Improvement Plan]]<br />
* &#8594; ITIL-Prozesse, [[Availability Management - ITIL V2]]<br />
<br />
====Availability Management====<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]<br />
<br />
====Availability Management Information System====<br />
* Das Availability Management Information System (AMIS) ist ein virtueller Speicherort für alle [[Availability Management|Availability-Management]]-Daten, die in der Regel an unterschiedlichen physischen Standorten abgelegt werden.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]<br />
<br />
====Availability Manager====<br />
*&#8594; ITIL-Rollen, [[Rollen in ITIL#Availability Manager|Availability Manager]]<br />
<br />
====Availability Plan (Verfügbarkeitsplan)====<br />
* Der Availability Plan (Verfügbarkeitsplan) enthält nähere Angaben zu Initiativen im Hinblick auf eine Verbesserung der Service- und/ oder Infrastruktur-Verfügbarkeit.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]<br />
<br />
====Availability Report (Verfügbarkeitsbericht)====<br />
* Der Verfügbarkeitsbericht liefert anderen [[ITIL-Prozesse|Service-Management-Prozessen]] sowie dem IT-Management Informationen über die Verfügbarkeit der IT-Services und/ oder Infrastruktur-Komponenten.<br />
* '''Vorlage/ Checkliste''': [[Checkliste Availability Report]]<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]<br />
<br />
====Availability-Richtlinien für das Service Desk====<br />
* Richtlinien für die Behandlung von Incidents, die vom [[Availability Management]] für das [[ITIL-Glossar#Service Desk|Service Desk]] bereitgestellt werden. Diese dienen dem Ziel, die Auswirkungen aufgetretener Incidents möglichst gering zu halten.<br />
* &#8594; ITIL-Prozesse, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]<br />
<br />
<p>&nbsp;</p><br />
<br />
<div align="right">[[#top|&#8594; ITIL-Begriffe mit A]]</div><br />
<div align="right">[[ITIL-Glossar#Alle ITIL-Begriffe|&#8594; Alle Begriffe im ITIL-Glossar anzeigen]]</div><br />
<br />
<p>&nbsp;</p><br />
<br />
----<br />
'''<span id="ITIL">Anmerkungen</span>'''<br />
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